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Generalist Case Management : A Method of Human Service Delivery,9780534348977

Generalist Case Management : A Method of Human Service Delivery

by
Edition:
1st
ISBN13:

9780534348977

ISBN10:
0534348971
Format:
Paperback
Pub. Date:
6/26/1997
Publisher(s):
Brooks Cole
List Price: $53.67
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Summary

Focusing on the "how tos" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate, this practical book is designed to help beginning practitioners and practicum students develop the skills they need to coordinate and provide direct services to a variety of populations. Invaluable as an on-the-job reference that beginning helpers can use when confronted with a difficulty or dilemma in managing cases, Woodside and McClam's book focuses on empowering clients to manage their own lives during the case management process, from the intake interview until termination. Important skills such as, writing reports, documenting services, using supervision, and mastering technology, are covered in the final chapter. Ideal for any beginning helper, the book includes real-life vignettes that illustrate the many ways in which the case management process is used in service delivery.

Table of Contents

1 Introduction to Case Management
1(32)
Case Management Today
3(4)
The Process of Case Management
7(16)
Assessment
9(9)
Planning
18(3)
Implementation
21(2)
Three Components of Case Management
23(2)
Principles and Goals of Case Management
25(4)
Integration of Services
25(1)
Continuity of Care
25(1)
Equal Access to Services
26(1)
Quality Care
26(1)
Advocacy
27(1)
The Whole Person
28(1)
Chent Empowerment
28(1)
Evaluation
29(1)
Summary
29(1)
Chapter Review
30(3)
2 Historical Perspective on Case Management
33(28)
Perspectives on Case Management
35(6)
Case Management as a Process
35(3)
Chent Involvement
38(1)
The Rule of the Case Manager
39(1)
Utilization Review and Cost-Benefit Analysis
40(1)
The History of Case Management
41(10)
Early Organizations
42(1)
Early Pioneers
43(3)
The Impact of World Wars I and II and the American Red Cross
46(2)
The Impact of Federal Legislation
48(3)
The Impact of Managed Care
51(6)
History of Managed Care
51(2)
Defining Managed Care
53(1)
Models of Managed Care
54(3)
Expanding the Responsibilities of Case Management
57(1)
Summary
57(1)
Chapter Review
58(3)
3 Models of Case Management
61(26)
Roles in Case Management
63(6)
Advocate
63(1)
Coordinator
63(1)
Broker
64(1)
Colleague and Collaborator
64(1)
Community Organizer
65(1)
Consultant
65(1)
Counselor/Therapist
65(1)
Evaluator
66(1)
Expediter
66(1)
Planner
67(1)
Problem Solver
67(1)
Recordkeeper
68(1)
Service Monitor and System Modifier
68(1)
Models of Case Management
69(13)
Role-Based Case Management
70(3)
Organization-Based Case Management
73(4)
Responsibility-Based Case Management
77(5)
Case Management and the Problem-Solving Process
82(1)
Summary
83(1)
Chapter Review
83(4)
4 The Assessment Phase of Case Management
87(24)
Application for Services
89(12)
The Interview
92(6)
Evaluating the Application for Services
98(3)
Case Assignment
101(1)
Documentation and Report Writing
101(7)
Process Recording and Summary Recording
102(2)
Intake Summaries
104(1)
Staff Notes
105(3)
Summary
108(1)
Chapter Review
108(3)
5 Effective Intake Interviewing Skills
111(28)
Attitudes and Characteristics of Interviewers
113(5)
Essential Communication Skills
118(17)
Interviewing Skills
120(15)
Interviewing Pitfalls
135(1)
Summary
136(1)
Chapter Review
137(2)
6 Service Delivery Planning
139(30)
Revisiting the Assessment Phase
141(2)
Developing a Plan for Services
143(7)
Identifying Services
150(3)
Information and Referral Systems
150(2)
Setting Up a System
152(1)
Gathering Additional Information
153(12)
Data Collection Methods for the Case Manager
153(1)
Interviewing
153(3)
Testing
156(9)
Summary
165(1)
Chapter Review
166(3)
7 Building a Case File
169(48)
Medical Information
171(10)
Medical Exams
172(3)
Medical Terminology
175(6)
Psychological Evaluation
181(10)
Referral
182(2)
The Process of Psychological Evaluation
184(7)
Social History
191(6)
Other Types of Information
197(10)
Summary
207(8)
Chapter Review
215(2)
8 Service Coordination
217(32)
Coordinating Services
219(12)
Resource Selection
220(2)
Making the Referral
222(4)
Monitoring Services
226(3)
Working with Other Professionals
229(2)
Advocacy
231(5)
How to Be a Good Advocate
234(2)
Teamwork
236(6)
Types of Teams
237(1)
Leading a Team
238(2)
Effective Teamwork: Barriers and Solutions
240(2)
Supporting Others
242(4)
Being a Role Model
242(1)
Managing Conflict
243(1)
Stages of Conflict and Strategies for Resolving It
244(2)
Summary
246(1)
Chapter Review
246(3)
9 Working within the Organizational Context
249(30)
Understanding the Organizational Structure
251(11)
The Organization Plan
251(2)
Structure of the Organization
253(5)
The Informal Structure
258(2)
The Organizational Climate
260(2)
Managing Resources
262(5)
What Exactly Is a Budget?
262(2)
Features of a Budget?
264(1)
Sources of Revenue
265(2)
Improving Services
267(8)
What Is Quality?
268(1)
Conducting a Utilization Review
269(1)
Planning Quality Assurance Programs
269(6)
Summary
275(1)
Chapter Review
275(4)
10 Ethical and Legal Issues
279(22)
Family Disagreements
281(2)
Working with Potentially Violent Clients
283(2)
Confidentiality
285(3)
Duty to Warn
288(3)
Autonomy
291(4)
Client Preferences: One Component of Autonomy
293(2)
Breaking the Rules
295(3)
Summary
298(1)
Chapter Review
298(3)
11 Professional Development
301(28)
Understanding Burnout
303(3)
Burnout and Case Management
304(2)
Recognizing and Preventing Burnout
306(1)
Developing a Personal Philosophy
306(5)
Step One: The Principles of Case Management
307(1)
Step Two: The Ethics of Case Management
308(1)
Step Three: Personal Values of Case Management
308(3)
Managing Time
311(8)
Personal Characteristics
311(2)
How Time Is Spent
313(1)
Time Management Techniques
313(4)
When Time Is Managed Poorly
317(2)
Acting Assertively
319(6)
Detining Assertiveness
319(2)
How Case Managers Use Assertiveness
321(4)
Summary
325(1)
Chapter Review
326(3)
12 Case Management Today
329(31)
Case Managers Speak
331(3)
Knowing and Learning
331(1)
Handling the Bureaucracy
332(1)
Gathering Information
333(1)
Client Problems and Client Goals
333(1)
Documentation and Report Writing
334(4)
The Importance of Documentation
334(2)
Effective Writing Skills
336(2)
Using Supervision
338(10)
Responsibilities of the Supervisor
338(5)
Performance Review
343(5)
Technology and Case Management
348(8)
Summary
356(1)
Chapter Review
356(4)
GLOSSARY 360(7)
INDEX 367


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