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9780078112560

Interpersonal Skills in Organizations

by ; ;
  • ISBN13:

    9780078112560

  • ISBN10:

    0078112567

  • Edition: 4th
  • Format: Paperback
  • Copyright: 2011-03-11
  • Publisher: McGraw-Hill/Irwin
  • View Upgraded Edition

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Summary

Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Table of Contents

Unit 1 Intrapersonal Effectiveness: Understanding Yourself

1. Journey into Self-awareness

2. Self-disclosure and Trust

3. Establishing Goals Consistent with Your Values and Ethics

4. Self-management

Unit 2 Interpersonal Effectiveness: Understanding and Working with Others

5. Understanding and Working with Diverse Others

6. The Importance and Skill of Listening

7. Communicating Effectively

8. Persuading Individuals and Audiences

Unit 3 Understanding and Working in Teams

9. Negotiation

10. Building Teams and Work Groups

11. Managing Conflict

12. Achieving Business Results through Effective Meetings

13. Facilitating Team Success

14. Making Decisions and Solving Problems Creatively

Unit 4 Leading Individuals and Groups

15. Power and Politicking

16. Networking and Mentoring

17. Coaching and Providing Feedback for Improved Performance

18. Leading and Empowering Self and Others

19. Project Management

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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