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Preface | p. xxiii |
Acknowledgments | p. xxvii |
About the Authors | p. xxix |
Introduction | p. 1 |
Meeting Present and Emerging Strategic Human Resource Challenges | p. 1 |
Human Resource Management: The Challenges | p. 3 |
Planning and Implementing Strategic HR Policies | p. 20 |
Selecting HR Strategies to Increase Firm Performance | p. 27 |
The HR Department and Managers: An Important Partnership | p. 36 |
Summary and Conclusions | p. 38 |
Key Terms | p. 39 |
Discussion Questions | p. 39 |
You Manage It! Emerging Trends Case 1.1 | |
You Manage It! Emerging Trends Case 1.2 | |
You Manage It! Discussion Case 1.3 | |
The Contexts of Human Resource Management | p. 44 |
Managing Work Flows and Conducting Job Analysis | p. 44 |
Work: The Organizational Perspective | p. 45 |
Work: The Group Activity | p. 51 |
Work: The Individual Perspective | p. 54 |
Designing Jobs and Conducting Job Analysis | p. 57 |
The Flexible Workforce | p. 68 |
Human Resource Information Systems | p. 75 |
Summary and Conclusions | p. 76 |
Key Terms | p. 77 |
Discussion Questions | p. 77 |
You Manage It! Emerging Trends Case 2.1 | |
You Manage It! Customer-Driven HR Case 2.2 | |
You Manage It! Global Case 2.3 | |
You Manage It! Customer-Driven HR Case 2.4 | |
Understanding Equal Opportunity and the Legal Environment | p. 83 |
Why Understanding the Legal Environment Is Important | p. 85 |
Challenges to Legal Compliance | p. 86 |
Conflicting Strategies for Fair Employment | p. 87 |
Equal Employment Opportunity Laws | p. 88 |
EEO Enforcement and Compliance | p. 101 |
Other Important Laws | p. 105 |
Avoiding Pitfalls in EEO | p. 107 |
Summary and Conclusions | p. 111 |
Key Terms | p. 112 |
Discussion Questions | p. 112 |
You Manage It! Emerging Trends Case 3.1 | |
You Manage It! Global Case 3.2 | |
You Manage It! Emerging Trends Case 3.3 | |
Appendix to Chapter 3 | |
Managing Diversity | p. 118 |
What Is Diversity | p. 119 |
Challenges in Managing Employee Diversity | p. 122 |
Diversity in Organization | p. 126 |
Improving the Management of Diversity | p. 135 |
Some Warnings | p. 138 |
Summary and Conclusions | p. 139 |
Key Terms | p. 140 |
Discussion Questions | p. 140 |
You Manage It! Discussion Case 4.1 | |
You Manage It! Emerging Trends Case 4.2 | |
You Manage It! Discussion Case 4.3 | |
You Manage It! Global Case 4.4 | |
Staffing | p. 146 |
Recruiting and Selecting Employees | p. 146 |
Human Resource Supply and Demand | p. 147 |
The Hiring Process | p. 152 |
Challenges in the Hiring Process | p. 153 |
Meeting the Challenges of Effective Staffing | p. 154 |
Selection | p. 162 |
Legal Issues in Staffing | p. 173 |
Summary and Conclusions | p. 175 |
Key Terms | p. 175 |
Discussion Questions | p. 175 |
You Manage It! Emerging Trends Case 5.1 | |
You Manage It! Customer-Driven HR Case 5.2 | |
You Manage It! Ethics Case 5.3 | |
You Manage It! Emerging Trends Case 5.4 | |
You Manage It! Emerging Trends Case 5.5 | |
Managing Employee Separations, Downsizing, and Outplacement | p. 181 |
What Are Employee Separations? | p. 183 |
Types of Employee Separations | p. 187 |
Managing Early Retirements | p. 190 |
Managing Layoffs | p. 192 |
Outplacement | p. 199 |
Summary and Conclusions | p. 200 |
Key Terms | p. 200 |
Discussion Questions | p. 200 |
You Manage It! Global Case 6.1 | |
You Manage It! Ethics Case 6.2 | |
You Manage It! Customer-Driven HR Case 6.3 | |
You Manage It! Emerging Trends Case 6.4 | |
You Manage It! Customer-Driven HR Case 6.5 | |
Employee Development | p. 207 |
Appraising and Managing Performance | p. 207 |
What Is Performance Appraisal | p. 208 |
Identifying Performance Dimensions | p. 209 |
Managing Performance | p. 225 |
Summary and Conclusions | p. 229 |
Key Terms | p. 230 |
Discussion Questions | p. 230 |
You Manage It! Ethics Case 7.1 | |
You Manage It! Emerging Trends Case 7.2 | |
You Manage It! Discussion Case 7.3 | |
You Manage It! Customer-Driven HR Case 7.4 | |
You Manage It! Customer-Driven HR Case 7.5 | |
Appendix to Chapter 7 | |
Training the Workforce | p. 238 |
Key Training Issues | p. 239 |
Training Versus Development | p. 240 |
Challenges in Training | p. 241 |
Managing the Training Process | p. 245 |
A Special Case: Orientation and Socialization | p. 263 |
Summary and Conclusions | p. 265 |
Key Terms | p. 265 |
Discussion Questions | p. 265 |
You Manage It! Emerging Trends Case 8.1 | |
You Manage It! Global Case 8.2 | |
You Manage It! Ethics Case 8.3 | |
You Manage It! Customer-Driven HR Case 8.4 | |
You Manage It! Emerging Trends Case 8.5 | |
Developing Careers | p. 272 |
What Is Career Development | p. 273 |
Challenges in Career Development | p. 275 |
Meeting the Challenges of Effective Career Development | p. 279 |
Self-Development | p. 289 |
Summary and Conclusions | p. 293 |
Key Terms | p. 293 |
Discussion Questions | p. 293 |
You Manage It! Global Case 9.1 | |
You Manage It! Customer-Driven HR Case 9.2 | |
You Manage It! Ethics Case 9.3 | |
You Manage It! Emerging Trends Case 9.4 | |
You Manage It! Customer-Driven HR Case 9.5 | |
Compensation | p. 300 |
Managing Compensation | p. 300 |
What Is Compensation | p. 301 |
Designing a Compensation System | p. 302 |
Job Versus Individual Pay | p. 308 |
Compensation Tools | p. 314 |
The Legal Environment and Pay System Governance | p. 326 |
Summary and Conclusions | p. 329 |
Key Terms | p. 329 |
Discussion Questions | p. 330 |
You Manage It! Emerging Trends Case 10.1 | |
You Manage It! Ethics Case 10.2 | |
You Manage It! Discussion Case 10.3 | |
You Manage It! Emerging Trends Case 10.4 | |
You Manage It! Emerging Trends Case 10.5 | |
Rewarding Performance | p. 336 |
Pay for Performance: The Challenges | p. 338 |
Meeting the Challenges of Pay-for-Performance Systems | p. 342 |
Types of Pay-for-Performance Plans | p. 344 |
Designing Pay-for-Performance Plans for Executives and Salespeople | p. 356 |
Summary and Conclusions | p. 362 |
Key Terms | p. 363 |
Discussion Questions | p. 363 |
You Manage It! Global Case 11.1 | |
You Manage It! Discussion Case 11.2 | |
You Manage It! Global Case 11.3 | |
You Manage It! Discussion Case 11.4 | |
Designing and Administering Benefits | p. 369 |
An Overview of Benefits | p. 371 |
The Benefits Strategy | p. 376 |
Legally Required Benefits | p. 378 |
Voluntary Benefits | p. 384 |
Administering Benefits | p. 397 |
Summary and Conclusions | p. 399 |
Key Terms | p. 401 |
Discussion Questions | p. 401 |
You Manage It! Emerging Trends Case 12.1 | |
You Manage It! Ethics Case 12.2 | |
You Manage It! Ethics Case 12.3 | |
You Manage It! Customer-Driven HR Case 12.4 | |
Governance | p. 407 |
Developing Employee Relations | p. 407 |
The Roles of the Manager and the Employee Relations Specialist | p. 408 |
Developing Employee Communications | p. 409 |
Encourage Effective Communications | p. 412 |
Employee Recognition Programs | p. 428 |
Summary and Conclusions | p. 430 |
Key Terms | p. 431 |
Discussion Questions | p. 431 |
You Manage It! Emerging Trends Case 13.1 | |
You Manage It! Ethics Case 13.2 | |
You Manage It! Customer-Driven HR Case 13.3 | |
You Manage It! Global Case 13.4 | |
Respecting Employee Rights and Managing Discipline | p. 437 |
Employee Rights | p. 439 |
Management Rights | p. 442 |
Employee Rights Challenges: A Balancing Act | p. 444 |
Disciplining Employees | p. 452 |
Administering and Managing Discipline | p. 456 |
Managing Difficult Employees | p. 457 |
Preventing the Need for Discipline with Human Resource Management | p. 463 |
Summary and Conclusions | p. 464 |
Key Terms | p. 465 |
Discussion Questions | p. 465 |
You Manage It! Emerging Trends Case 14.1 | |
You Manage It! Ethics Case 14.2 | |
You Manage It! Emerging Trends Case 14.3 | |
You Manage It! Global Case 14.4 | |
Working with Organized Labor | p. 471 |
Why Do Employees Join Unions? | p. 473 |
Labor Relations and the Legal Environment | p. 475 |
Labor Relations in the United States | p. 477 |
Labor Relations in Other Countries | p. 480 |
Labor Relations Strategy | p. 483 |
Managing the Labor Relations Process | p. 486 |
The Impact of Unions on Human Resource Management | p. 498 |
Summary and Conclusions | p. 501 |
Key Terms | p. 502 |
Discussion Questions | p. 502 |
You Manage It! Ethics Case 15.1 | |
You Manage It! Emerging Trends Case 15.2 | |
You Manage It! Customer-Driven HR Case 15.3 | |
You Manage It! Ethics Case 15.4 | |
Managing Workplace Safety and Health | p. 507 |
Workplace Safety and the Law | p. 509 |
Managing Contemporary Safety, Health, and Behavioral Issues | p. 517 |
Safety and Health Programs | p. 527 |
Safety and Health Programs | p. 526 |
Summary and Conclusions | p. 530 |
Key Terms | p. 531 |
Discussion Questions | p. 531 |
You Manage It! Ethics Case 16.1 | |
You Manage It! Emerging Trends Case 16.2 | |
You Manage It! Global Case 16.3 | |
You Manage It! Discussion Case 16.4 | |
You Manage It! Customer-Driven HR Case 16.5 | |
International HRM Challenge | p. 537 |
The Stages of International Involvement | p. 539 |
Determining the MIX of Host-Country and Expatriate Employees | p. 543 |
The Challenges of Expatriate Assignments | p. 545 |
Effectively Managing Expatriate Assignments with HRM Policies and Practices | p. 549 |
Developing HRM Policies in a Global Context | p. 557 |
Human Resources Management and Exporting Firms | p. 563 |
Summary and Conclusions | p. 564 |
Key Terms | p. 566 |
Discussion Questions | p. 566 |
You Manage It! Discussion Case 17.1 | |
You Manage It! Emerging Trends Case 17.2 | |
You Manage It! Discussion Case 17.3 | |
You Manage It! Ethics Case 17.4 | |
You Manage It! Discussion Case 17.5 | |
Appendix A | p. 572 |
Concise Dictionary of HR Terminology | p. 575 |
Notes | p. 582 |
Photo Credits | p. 618 |
Company, Name, and Product Index | p. 619 |
Subject Index | p. 625 |
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