9780136088509

Managing Quality

by
  • ISBN13:

    9780136088509

  • ISBN10:

    0136088503

  • Edition: 4th
  • Format: Hardcover
  • Copyright: 9/2/2009
  • Publisher: Prentice Hall
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Summary

Managing Qualityis a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System For quality control managers and/or anyone interested in greater quality management.

Table of Contents

PART I.  UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
 
PART II.  DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain
 
PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools
 
PART IV.  FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System
 
Appendix
 

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