Organizational Behavior And Management In Law Enforcement

by More, Harry W.; Wegener, W. Fred; Vito, Gennaro F.; Walsh, William F.

• ISBN13: 9780131181014
• ISBN10: 0131181017
• Edition: 2nd
• Format: Hardcover
• Copyright: 2006-01-01
• Publisher: Prentice Hall

Summary

This absolutely outstanding book overcomes the obstacles and impediments that beset so many others in the field of police management. Its clear, concise presentation and realistic and very thorough overview of contemporary law enforcement organizations and managerial issues make this a tightly written book that manages to cover all the relevant major topics in contemporary law enforcement management; its appealing and straightforward style will be appreciated by all users.Organizational Behavior and Management in Law Enforcementincludes chapters on personality, values, groups, power, decision-making, conflict, change, and organization development. Case studies put this book above all others in the field.For professionals in law enforcement that hold these positions: Chief, Assistant Chief, Commander, Major, Captain, Lieutenant, Watch Commander, Sheriff, and Assistant Sheriff.

Table of Contents

Foreword	xvii
Preface	xxi
Acknowledgments	xxiii
Police Management: Evolving Strategies	1	(28)
Learning Objectives	1	(1)
Historical Antecedents	2	(1)
Classical School	2	(4)
Bureaucracy	2	(2)
Scientific Management	4	(1)
Administrative School	5	(1)
Early Police Administration Researchers	6	(7)
POSDCORB	7	(1)
Human Relations School	8	(2)
Systems Theory	10	(2)
Open-System Thinking and Policing	12	(1)
Contingency Theory	12	(1)
Police Organizational Structure	13	(4)
Types of Organizing	15	(2)
Police Management in Transition	17	(8)
The Political Era	17	(1)
The Reform Era	18	(2)
The Community Policing Era	20	(3)
CompStat	23	(2)
Summary	25	(1)
Key Terms	26	(1)
Discussion Topics and Questions	26	(1)
For Further Reading	26	(1)
Notes	27	(2)
Dynamics of Management: Managers and Organizational Behavior	29	(25)
Learning Objectives	29	(1)
Case Study Lieutenants Smits and Miles	30	(1)
Management Defined	31	(3)
Management Functions	31	(3)
Managerial Levels	34	(4)
Line and Staff	37	(1)
Managerial Skills	38	(3)
Technical Skills	38	(1)
Human Skills	39	(1)
Conceptual Skills	39	(1)
Managerial Role Expectations	39	(2)
The New Emerging Police Management Role	41	(3)
Organizational Behavior	44	(6)
Organizational Behavior Defined	45	(2)
Historical Foundations of Organizational Behavior	47	(3)
Case Study Chief Cindy Miller	50	(1)
Case Study Chief Max D. Kenney	50	(1)
Summary	51	(1)
Key Terms	51	(1)
Discussion Topics and Questions	51	(1)
For Further Reading	51	(1)
Notes	52	(2)
Personality: Understanding the Complexity of Human Behavior in the Organization	54	(20)
Learning Objectives	54	(1)
Case Study Officer Jane Cooper	55	(1)
Personality	55	(5)
Personality Defined	55	(1)
Personality Determinants	56	(1)
Heredity	57	(1)
Culture	57	(2)
Situation	59	(1)
Personality Theories	60	(3)
Psychoanalytical Theory	60	(2)
Trait Theory	62	(1)
Case Study Oscar Williams	63	(3)
Humanistic Theory	64	(2)
Dimensions of Personality	66	(4)
Locus of Control	66	(1)
Type A and Type B Behavior	67	(1)
Machiavellianism	68	(1)
Bureaucratic Orientation	69	(1)
Case Study Lieutenant Robert F. Taylor	70	(1)
Summary	71	(1)
Key Terms	71	(1)
Discussion Topics and Questions	71	(1)
For Further Reading	72	(1)
Notes	72	(2)
Beliefs, Values, and Attitudes: Determinants of Human Behavior	74	(37)
Learning Objectives	74	(1)
Case Study Captain Harvey Adams	75	(1)
Human Behavior	75	(4)
Social Relationships	76	(3)
People-Oriented Management	79	(3)
Ideas, Beliefs, and Values	82	(5)
Evolving Value Systems	83	(3)
Humanistic Values	86	(1)
Attitudes and Opinions	87	(7)
Acquiring Attitudes	89	(1)
Functions and Characteristics	90	(3)
Attitudes and Work	93	(1)
Perception, Motives, and Human Behavior	94	(5)
Perceptions	94	(5)
Case Study Officer Michael Byrne	99	(5)
Motivation	101	(1)
On-the-Job Behavior	102	(2)
Management's Role in Changing Attitudes and Behavior	104	(3)
Change Agents	104	(2)
Initiating Change	106	(1)
Case Study Chief M. Lawrence Glick	107	(1)
Summary	108	(1)
Key Terms	108	(1)
Discussion Topics and Questions	109	(1)
For Further Reading	109	(1)
Notes	109	(2)
Motivation: The Force Behind Behavior	111	(34)
Learning Objectives	111	(1)
Case Study Chief David Gunther	112	(1)
Pursuing Excellence	112	(2)
Motivation to Work	113	(1)
Organizations as Social Entities	114	(1)
Motivation and the Motivation Process	114	(5)
Defining Motivation	115	(1)
Related Terminology	116	(1)
Motivation Cycle	117	(1)
Motivating Yourself and Others	118	(1)
Approaches to Motivation Theory	119	(1)
Content Theories	120	(7)
Hierarchy of Needs Theory	121	(3)
E.R.G. Theory	124	(1)
Acquired Needs Theory	125	(2)
Case Study Chief L.J. Clayborn	127	(5)
Motivation-Hygiene Theory	130	(2)
Content Theory Revisited	132	(1)
Process Theories	132	(6)
Expectancy Theory	133	(3)
Equity Theory	136	(2)
Implications for Police Management	138	(2)
Case Study Captain Marsha Darley	140	(1)
Summary	141	(1)
Key Terms	141	(1)
Discussion Topics and Questions	141	(1)
For Further Reading	142	(1)
Notes	143	(2)
Stress in Organizational Life: Its Nature, Causes, and Control	145	(35)
Learning Objectives	145	(1)
Case Study Lieutenant Stanley Clark	146	(1)
Definitions of Stress	146	(2)
Stress Unique to Police Work	148	(4)
Transitory Stages of Life	151	(1)
Stressors at Work	152	(1)
The Job	153	(4)
Role Conflict and Ambiguity	153	(2)
Work Overload and Underload	155	(1)
Use of Deadly Force	155	(1)
Physical Factors	156	(1)
Shift Work	156	(1)
Organizational Characteristics	157	(1)
Case Study Lieutenant Tom Phelps	157	(4)
External Factors	158	(3)
Symptoms of Stress	161	(6)
Ascendant	162	(1)
Indifferent	162	(1)
Ambivalent	163	(1)
Physiological Symptoms	164	(1)
Behavioral Symptoms	165	(1)
Psychological Symptoms	166	(1)
Stress Reduction	167	(4)
Individual Response to Stress	167	(3)
Employee Assistance Programs	170	(1)
Focus 6-1 Physical Fitness	171	(1)
Focus 6-2 Standard for an Employee Assistance Program	172	(1)
Peer Counseling	172	(1)
Case Study Captain James Stevens	173	(1)
Summary	174	(1)
Key Terms	175	(1)
Discussion Topics and Questions	175	(1)
For Further Reading	175	(1)
Notes	176	(4)
Groups and the Group Process: Human Dynamics at Work	180	(36)
Learning Objectives	180	(1)
Case Study Chief Maynard K. Bear	181	(1)
The Group Phenomenon	182	(5)
Work Groups	183	(1)
Cliques	184	(2)
Membership	186	(1)
Groups as Functional Units	187	(3)
Affiliation	188	(1)
Security	188	(1)
Self-Esteem	188	(1)
Power	188	(1)
Self-Concept	189	(1)
Accomplishment	189	(1)
Economics	189	(1)
Group Survival	190	(1)
Types of Groups	190	(1)
Command Groups	190	(1)
Task Groups	190	(1)
Interest Groups	191	(1)
Friendship Groups	191	(1)
Anatomy of a Group	191	(2)
Roles within Groups	192	(1)
Focus 7-1	193	(1)
Case Study Captain Oliver Dixon	194	(1)
Group-Shared Norms and Values	195	(2)
Folkways	195	(1)
Mores	195	(1)
Taboos	195	(1)
Laws	195	(1)
The Learning Process	196	(1)
Status in Groups	197	(1)
Group Culture	198	(1)
Group Dynamics	199	(2)
Formation	199	(1)
Differentiation	200	(1)
Integration	200	(1)
Maturity	200	(1)
Human Relations and Management	201	(2)
Collaboration	203	(1)
Influences on Behavior	203	(5)
Complexity	203	(1)
Need Orientation	204	(1)
Size	204	(1)
Composition	205	(1)
Norms	205	(1)
Cohesiveness	206	(1)
Groupthink	207	(1)
Accepting and Managing Work Groups	208	(2)
Managerial Strategies	208	(2)
Case Study Officer Bob Franklin	210	(1)
Summary	210	(1)
Key Terms	211	(1)
Discussion Topics and Questions	212	(1)
For Further Reading	212	(1)
Notes	213	(3)
Power: Its Nature and Use	216	(23)
Learning Objectives	216	(1)
Case Study Lieutenant Fred Weaver	217	(1)
Definitions of Power	217	(3)
The Power Base	220	(6)
Reward Power	220	(2)
Coercive Power	222	(2)
Legitimate Power	224	(1)
Referent Power	224	(1)
Expert Power	225	(1)
Power Sources	226	(1)
Case Study Lieutenant Luis Gonzales	227	(2)
Positional Power	227	(1)
Personal Power	228	(1)
Utilizing Power	229	(5)
Exercising Reward Power	232	(1)
Exercising Coercive Power	232	(1)
Utilizing Legitimate Power	233	(1)
Utilizing Referent Power	233	(1)
Utilizing Expert Power	233	(1)
Case Study Captain Stewart Parsons	234	(1)
Subordinate Power	234	(1)
Summary	235	(1)
Key Terms	236	(1)
Discussion Topics and Questions	237	(1)
For Further Reading	237	(1)
Notes	237	(2)
Decision-Making: The Essential Element in Applied Management	239	(32)
Learning Objectives	239	(1)
Case Study Chief Gary Pirsig	240	(1)
Problem Solving and Decision-Making	241	(1)
Organizational Decision-Making	241	(1)
Influences on Decision-Making	242	(4)
Situational Variables	243	(1)
Personal Variables	244	(2)
Types of Organizational Decisions	246	(2)
Heuristic versus Objective Decisions	246	(2)
Reactive versus Proactive Decisions	248	(1)
Problem Solving Through Rational Decision-Making	248	(6)
Case Study Captain Jayson Moore and Lieutenant Royce Strauss	254	(1)
Limitations on Rational Decision-Making	255	(2)
Bounded Rationality	255	(1)
Satisficing	256	(1)
Building Blocks for Effective Decision-Making	257	(1)
Group Decision-Making	257	(5)
Advantages of Group Decision-Making	258	(1)
Drawbacks of Group Decision-Making	259	(1)
Humanistic Approach	260	(2)
Improving Group Decision-Making	262	(5)
Leader Training	262	(1)
Brainstorming	263	(1)
Nominal Group Technique (NGT)	264	(1)
Delphi Technique	265	(2)
Case Study Lieutenant Coleman J. Karras	267	(1)
Summary	267	(1)
Key Terms	268	(1)
Discussion Topics and Questions	268	(1)
For Further Reading	269	(1)
Notes	269	(2)
Managerial Communication: The Vital Process	271	(29)
Learning Objectives	271	(1)
Case Study Lieutenant Donald Bear	272	(1)
Defining Managerial Communication	272	(2)
Managerial Functions	274	(6)
Communication and Planning	274	(1)
Communication and Organizing	275	(4)
Communication and Directing	279	(1)
Communication and Control	280	(1)
Managerial Communication	280	(1)
Case Study J. Fred Sullivan	281	(1)
Realistic Communication Process	282	(4)
Sender	282	(1)
Encoding	282	(1)
Message	282	(1)
Channel	283	(1)
Decoding	284	(1)
Receiver	284	(1)
Feedback	284	(1)
Noise	285	(1)
Formal Organizational Communication	286	(5)
Downward Communication	287	(2)
Upward Communication	289	(1)
Horizontal Communication	290	(1)
Communication in the Informal Organization	291	(2)
The Grapevine	292	(1)
Improving Communication	293	(2)
Listening	293	(1)
Survey Feedback	294	(1)
Case Study Jerry Olsen	295	(1)
Exit Interview	295	(1)
Gender Differences	295	(1)
Summary	296	(1)
Key Terms	296	(1)
Discussion Topics and Questions	297	(1)
For Further Reading	297	(1)
Notes	297	(3)
Leadership: The Integrative Variable	300	(44)
Learning Objectives	300	(1)
Case Study Captain Karl Hammiker	301	(1)
Perspectives on Leadership	302	(3)
Leadership Defined	302	(1)
Related Concepts	303	(1)
Functional Leadership	304	(1)
Police Administrators as Leaders	305	(4)
Managerial Leadership	306	(3)
Theories of Leadership	309	(1)
Trait Theory	310	(3)
Leader Behavior Approach	313	(5)
Leadership Styles	314	(2)
Leadership Quadrants	316	(2)
Case Study Lieutenant Kevin Stern	318	(1)
The Managerial Grid	318	(4)
Situational Leadership Approach	322	(2)
Contingency Management	324	(4)
Path-Goal Leadership Model	328	(3)
Participatory Leadership	331	(5)
Management Systems Model	334	(2)
Case Study Chief Martin ``Buddy'' Strock	336	(1)
Transformational and Transactional Leadership Styles	337	(1)
Summary	338	(1)
Key Terms	339	(1)
Discussion Topics and Questions	339	(1)
For Further Reading	340	(1)
Notes	340	(4)
Change: Coping with Organizational Life	344	(22)
Learning Objectives	344	(1)
Case Study Mayor Clifford Yarnell	345	(1)
Forces Influencing Organizational Change	346	(5)
Sources of Change	347	(1)
Technological, Sociocultural, and Organizational Factors	347	(4)
Recognizing the Need for Planned Change	351	(1)
Targeting Change	352	(1)
The Winds of Change	353	(1)
The Process of Planned Change	353	(1)
Case Study Captain John C. Holleran	354	(2)
Dynamics of Planned Organizational Change	356	(2)
Resistance to Change	358	(2)
Individual Resistance	358	(1)
Organizational Resistance	359	(1)
Case Study Chief Charles S. Ahern	360	(1)
Implementing Planned Change	361	(1)
Evaluation	362	(1)
Summary	362	(1)
Key Terms	363	(1)
Discussion Topics and Questions	363	(1)
For Further Reading	364	(1)
Notes	364	(2)
Conflict: Nature, Causes, and Management	366	(23)
Learning Objectives	366	(1)
Case Study Chief Anson Weller	367	(1)
Interpersonal Conflict	367	(4)
Types of Interpersonal Conflict	368	(2)
Conflict-Development Cycle	370	(1)
Conflict in Formal Organizations	371	(1)
Causes of Organizational Conflict	372	(4)
Dysfunctional Conflict	375	(1)
Functional Conflict	375	(1)
Reacting to and Managing Conflict	376	(1)
Case Study Lieutenant Michael Parks	377	(4)
Techniques	377	(4)
Managerial Styles and Conflict Management	381	(1)
The Problem Employee as a Source of Conflict	381	(4)
Employee Assistance Programs (EAPs)	383	(2)
Case Study Lieutenant Barry Simpson	385	(1)
Summary	385	(1)
Key Terms	386	(1)
Discussion Topics and Questions	386	(1)
For Further Reading	386	(1)
Notes	387	(2)
Developing the Organization: Techniques for Improving Performance	389	(20)
Learning Objectives	389	(1)
Case Study Chief Robert Miller	390	(1)
Definition	390	(1)
Organizational Development Objectives	391	(1)
Basic Values of Organizational Development	391	(3)
The Healthy Organization	394	(2)
Intervention Techniques	396	(3)
Sensitivity Training	397	(1)
Team Building	398	(1)
Case Study Chief Wally Partin	399	(5)
Survey Feedback	400	(2)
Confrontation Meeting	402	(1)
Quality of Work Life (QWL) Programs	403	(1)
Successful Implementation of OD Programs	404	(1)
Case Study Robert Proctor	405	(1)
Summary	406	(1)
Key Terms	406	(1)
Discussion Topics and Questions	407	(1)
For Further Reading	407	(1)
Notes	407	(2)
Managerial Issues: Considerations for Resolution	409	(38)
Learning Objectives	409	(1)
Case Study Sergeant Bud Fredrickson	410	(1)
Labor and Management	411	(9)
Memoranda of Understanding/Agreement (MOU)	414	(2)
Managerial Rights	416	(1)
Collective Bargaining	416	(2)
The Negotiations Process	418	(1)
Grievances	419	(1)
Discrimination	420	(1)
Focus 15-1 Equal Employment Opportunity Commission	421	(4)
Job-Related Standards	421	(1)
Quotas	422	(2)
Affirmative Action	424	(1)
Women	425	(2)
Barriers	426	(1)
Case Study Roberta F. Partin	427	(6)
Mentoring	429	(2)
Sexual Harassment	431	(1)
Sexual Harassment Policy	432	(1)
Use of Force	433	(1)
Focus 15-2 Preventing Sexual Harassment in the Workplace	434	(4)
Law and the Use of Force	435	(1)
Reasonable Officer Standard	436	(1)
Use-of-Force Continuum	437	(1)
Case Study Charles A. Sudac	438	(1)
Summary	439	(1)
Key Terms	440	(1)
Discussion Topics and Questions	441	(1)
For Further Reading	441	(1)
Notes	442	(5)
Index	447