Procedures and Theory for Administrative Professionals (with CD-ROM)

by Fulton-Calkins, Patsy; Stulz, Karin M.

• ISBN13: 9780538727402
• ISBN10: 0538727403
• Edition: 5th
• Format: Hardcover
• Copyright: 2003-06-23
• Publisher: South-Western Educational Pub

Summary

This new edition of Procedures for the Office Professional is designed to prepare the adminstrative professional to fulfill a challenging role in today's workplace. Employees must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This book equips users to better handle these changes by providing instruction and activities directed toward technology, communication and human relations. With emphasis on creative thinking and lifelong learning, this book provides users with opportunities for unique solutions and ideas.

Table of Contents

Part 1 Today and Tomorrow's Workplace	2	(98)
The Workplace---Constantly Changing	4	(22)
Forces of Change in the Workplace	5	(3)
Workplace Strategies for Coping with Change	8	(3)
Career Opportunities	11	(3)
Twenty-First-Century Workplace Requirements	14	(5)
Your Career Plan	19	(7)
Anger, Stress, and Time Management	26	(24)
Stress and Its Effects in the Workplace	27	(3)
Factors Contributing to Workplace Stress	30	(2)
Anger---Its Purpose and Its Resolution	32	(2)
Administrative Professionals and Time Wasters	34	(2)
Stress, Anger, and Time---The Relationship	36	(1)
Techniques for Managing Stress, Anger, and Time	36	(14)
Ethical Theories and Behaviors	50	(24)
The Importance of Ethics	51	(3)
Characteristics of Ethical Organizations	54	(5)
Ethical Change	59	(4)
Discrimination---Its Implications for the Organization	63	(2)
Characteristics of Ethical Administrative Professionals	65	(4)
Ethics---Your Call	69	(5)
Workplace Team and Environment	74	(26)
Teamwork	74	(3)
Workplace Team Composition	77	(7)
Communication in Diverse Environments	84	(3)
Productive Communication	87	(2)
A Safe and Healthy Environment	89	(11)
Part 2 Effective Communication	100	(128)
Effective Verbal and Nonverbal Communication	102	(19)
Verbal Communication	103	(7)
Nonverbal Communication	110	(6)
The Workplace---An Effective Communication Community	116	(5)
Written Communications	121	(29)
Written Messages	122	(1)
Organizational Skills	123	(5)
Characteristics of Effective Correspondence	128	(3)
Planning and Writing Guidelines	131	(13)
Collaborative Writing	144	(6)
Presentation Skills	150	(29)
Formal Reports	150	(12)
Verbal Presentations	162	(17)
Telecommunications---Technology and Etiquette	179	(22)
Telecommunications---Its Impact	179	(1)
Pipelines	180	(3)
Future Directions---Unlimited	183	(1)
Telecommunication Messaging Services and Etiquette	184	(12)
Your Telecommunications Role	196	(5)
Workplace Mail	201	(27)
Mail Classifications and Services	203	(5)
Private Mail Services	208	(3)
Outgoing Mail	211	(6)
Incoming Mail	217	(11)
Part 3 Technology	228	(98)
Computer Hardware	230	(28)
Input Devices	231	(7)
Hardware Classifications and Components	238	(7)
Information Output	245	(3)
Computer Networks	248	(5)
Future Direction of Computer Technology	253	(5)
Computer Software	258	(20)
Systems Software	258	(5)
Applications Software	263	(7)
Software Security and Ethics	270	(3)
Troubleshooting	273	(5)
Reprographics	278	(23)
Reprographics	278	(3)
Copier Features	281	(4)
Other Copier Considerations	285	(4)
Copying Laws, Abuse, and Shredders	289	(4)
Fax Machines	293	(8)
Telework	301	(25)
Telework Described	302	(7)
Successful Teleworkers	309	(6)
Workspace and Other Considerations	315	(11)
Part 4 Records and Financial Management	326	(70)
Filing Rules and Procedures	328	(27)
The Importance of Records Management	328	(1)
Alphabetic Indexing Rules	329	(7)
Records Storage Systems	336	(7)
Manual Storage Considerations and Procedures	343	(6)
Basic Supplies and Equipment	349	(6)
Records Technology	355	(19)
Information Management Systems	356	(8)
Microimage Systems	364	(3)
Integration of Electronic and Microimage Systems	367	(7)
Financial Analyses---Organizational and Personal	374	(22)
Payroll Taxes	375	(2)
Banking	377	(1)
Organizational Financial Statements	378	(5)
Investments	383	(13)
Part 5 Meetings and Travel	396	(52)
Effective Meetings and Conferences	398	(25)
Effective Meetings	398	(8)
Meeting Roles and Responsibilities	406	(10)
Conferences and Conventions	416	(7)
Travel Arrangements	423	(25)
Domestic Travel	423	(8)
International Travel	431	(6)
Organizational Travel Procedures	437	(11)
Part 6 Career Advancement	448	(55)
Job Search and Advancement	450	(32)
Matching Your Skills, Values, and Interests with Job Possibilities	451	(1)
Identifying Sources of Job Information	452	(3)
Preparing Letters of Application and Resumes	455	(11)
Developing Job Interview Skills	466	(8)
Developing Job Advancement Strategies	474	(8)
Leadership Theories and Behaviors	482	(21)
Place and Time	482	(1)
Situation	482	(1)
Leadership---Its Importance	483	(9)
Management	492	(6)
Leadership---Values Communicated and Aligned	498	(5)
Reference Guide	503	(25)
Abbreviations	504	(1)
Adjectives and Adverbs	505	(1)
Bias-Free Language	505	(1)
Business Introductions	506	(1)
Capitalization	507	(1)
Collective Nouns	508	(1)
Letters and Envelopes	508	(4)
Lists	512	(1)
Misused and Easily Confused Words and Phrases	513	(2)
Numbers	515	(2)
Parallelism	516	(1)
Plagiarism	517	(1)
Plurals and Possessives	517	(1)
Pronouns	518	(2)
Proofreaders Marks	520	(1)
Punctuation	521	(4)
Spelling	525	(1)
Subject and Verb Agreement	526	(2)
Glossary	528	(18)
Index	546