Professional Office Procedures

by Cooperman, Susan H.

• ISBN13: 9780131183834
• ISBN10: 0131183834
• Edition: 4th
• Format: Paperback
• Copyright: 2006-01-01
• Publisher: Pearson College Div

Summary

Survive in today's fast-changing, computerized business world! Stay current with office technology and practices, including the latest in telecommunication. Through real-life experiences and exercises about office functions, this book offers sensible and valuable guidance for efficient, productive office workers. Use the Internet for all kinds of business research. Create effective E-mail, voice mail, and satellite communications. Maintain a "green" office environment. Choose employee benefits, including pension plans and stock options. Understand the impact of diversity and outsourcing.

Table of Contents

Preface	p. xv
The Successful Employee	p. 1
Objectives	p. 1
The Office Employee	p. 1
Characteristics of a Good Office Employee	p. 2
Effective Listening	p. 5
Duties of an Office Employee	p. 6
Organization and Time Management	p. 11
Group Dynamics	p. 13
Work Schedules and Locations	p. 14
Conclusion	p. 16
Chapter Review	p. 16
Activities	p. 16
Projects	p. 17
Human Relations Skill Development	p. 18
Situations	p. 18
Role Playing	p. 19
Punctuation Review	p. 19
CD Assignments	p. 20
Document Preparation	p. 21
Objectives	p. 21
Basics	p. 21
Correcting Common Writing Problems	p. 22
Letters	p. 25
Interoffice Memorandum	p. 32
Minutes of Meetings	p. 34
News Release	p. 35
Reports	p. 36
Saving Files for and from the Internet	p. 40
Chapter Review	p. 41
Activities	p. 42
Writing Assignments	p. 42
Projects	p. 43
Human Relations Skill Development	p. 44
Situations	p. 44
Punctuation Review	p. 45
CD Assignments	p. 45
Communications	p. 46
Objectives	p. 46
Communications	p. 46
Voice Mail	p. 47
E-Mail	p. 48
Fax Machines	p. 50
The Telephone	p. 53
Teleconferencing	p. 63
Speaking before a Group	p. 64
Chapter Review	p. 66
Activities	p. 67
Projects	p. 67
Human Relations Skill Development	p. 68
Situations	p. 69
Punctuation Review	p. 69
CD Assignments	p. 69
Processing the Mail	p. 71
Objectives	p. 71
Processing Incoming Mail	p. 71
Internal Distribution of Mail	p. 74
Preparing Mail to Leave the Office	p. 74
Processing Outgoing Mail	p. 79
Chapter Review	p. 86
Activities	p. 87
Projects	p. 87
Human Relations Skill Development	p. 88
Situations	p. 89
Punctuation Review	p. 89
CD Assignments	p. 90
Computers in the Office	p. 91
Objectives	p. 91
Introduction to Computers	p. 91
Hardware	p. 91
Types of Computers	p. 96
Software	p. 99
Additional Computer Terms	p. 104
The Paperless Office	p. 108
Chapter Review	p. 108
Activities	p. 109
Projects	p. 109
Human Relations Skill Development	p. 110
Situations	p. 110
Punctuation Review	p. 110
CD Assignments	p. 111
Management of Records: Filing	p. 112
Objectives	p. 112
Why File?	p. 112
File Cabinets	p. 112
Setting Up Files	p. 113
Storage of Document Images	p. 116
Filing Systems	p. 117
Alphabetic Filing Rules	p. 119
Filing Hints	p. 130
Chapter Review	p. 130
Activities	p. 131
Projects	p. 131
Human Relations Skill Development	p. 133
Situations	p. 133
Punctuation Review	p. 134
CD Assignments	p. 134
Meetings and Conferences	p. 135
Objectives	p. 135
The Meeting	p. 135
Attending a Meeting	p. 138
Planning a Large Meeting or Conference	p. 139
Meeting Day and Followup	p. 144
Chapter Review	p. 145
Activities	p. 145
Projects	p. 145
Human Relations Skill Development	p. 146
Situations	p. 147
Punctuation Review	p. 147
CD Assignments	p. 148
Travel	p. 149
Objectives	p. 149
Fundamentals of Office Travel	p. 149
Travel Assistance	p. 150
Airline Travel	p. 153
Lodging	p. 157
Automobile Travel	p. 159
Responding to the Technology Demands of Business	p. 160
Travel Funds	p. 160
Itinerary	p. 162
Passports and Visas	p. 163
Chapter Review	p. 165
Activities	p. 165
Projects	p. 165
Human Relations Skill Development	p. 167
Situations	p. 168
Punctuation Review	p. 168
CD Assignments	p. 169
Terminology of Business and E-Commerce	p. 170
Objectives	p. 170
Introduction	p. 170
Sources of Business Information	p. 173
Economics	p. 173
Types of Business Organizations	p. 175
Bonds and Treasury Securities	p. 176
Terminology in the World of Business	p. 177
Financial Statements	p. 182
Tax Forms	p. 184
Readings	p. 186
Chapter Review	p. 186
Activities	p. 187
Projects	p. 187
Human Relations Skill Development	p. 188
Situations	p. 188
Punctuation Review	p. 189
CD Assignments	p. 189
The Office	p. 191
Objectives	p. 191
Introduction	p. 191
The Office Building	p. 191
The Office	p. 193
Office Furniture and Equipment	p. 197
Office Supplies	p. 200
Purchases and Payments	p. 202
Banking	p. 204
Chapter Review	p. 206
Activities	p. 207
Projects	p. 207
Human Relations Skill Development	p. 208
Situations	p. 208
Grammar Review	p. 209
CD Assignments	p. 209
Seeking Employment	p. 210
Objectives	p. 210
Planning for Your Career	p. 210
Types of Office Positions Available	p. 211
How to Find Employers	p. 212
Letter of Application	p. 215
References	p. 216
Resume	p. 216
Application for Employment	p. 221
The Interview	p. 221
After the Interview	p. 228
Job Offer	p. 229
Anti-Discrimination Protection in the Workplace	p. 232
Chapter Review	p. 233
Activities	p. 234
Projects	p. 235
Human Relations Skill Development	p. 236
Situations	p. 236
Punctuation Review	p. 236
CD Assignments	p. 237
Continuing to Grow in Your Profession	p. 328
Objectives	p. 238
Changes in Your Company	p. 238
Growing in Your Profession	p. 239
Making a Job Change	p. 242
Leaving the Old Job	p. 244
Working with a New Supervisor	p. 245
Obtaining Assistance	p. 246
Becoming a Manager or Supervisor	p. 247
Chapter Review	p. 252
Activities	p. 252
Projects	p. 252
Human Relations Skill Development	p. 253
Situations	p. 254
Punctuation Review	p. 254
CD Assignments	p. 255
Tips of the Trade	p. 256
Objectives	p. 256
Introduction	p. 256
Personal Hints	p. 256
Hints for Your Office	p. 259
Your Day	p. 263
Your Job	p. 267
Stress Management	p. 271
Business Etiquette	p. 272
Travel	p. 274
Business Strategies	p. 275
Chapter Review	p. 277
Activities	p. 277
Projects	p. 278
Human Relations Skill Development	p. 279
Situations	p. 279
Punctuation Review	p. 280
CD Assignments	p. 280
Review of Grammar, Punctuation, and Spelling	p. 281
Grammar	p. 281
Capitalization	p. 281
Subject and Verb	p. 281
Subject and Verb Agreement	p. 282
Phrase	p. 282
Clause	p. 283
Punctuation	p. 283
Period	p. 283
Question Mark	p. 283
Exclamation Mark	p. 283
Commas	p. 283
Semicolon	p. 285
Colon	p. 285
Dash	p. 285
Parentheses	p. 285
Apostrophe	p. 285
Hyphen	p. 286
Quotation Marks	p. 286
Spelling	p. 286
Similar-Sounding Words	p. 286
Frequently Misspelled Words	p. 289
Index	p. 293
Table of Contents provided by Syndetics. All Rights Reserved.

Excerpts

Professional Office Proceduresis a concise alternative for your office procedures course that prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, innovative end-of-chapter activities, students are directed to practice skills and conduct activities that focus on Internet research, software application, punctuation review and human relations skill development. Throughout this new edition, the emphasis is on learning by doing, developing positive human relations skills and understanding various forms of technology and its impact on today's office environment and procedures.