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Professional Office Procedures,9780131183834
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Professional Office Procedures

by
ISBN13:

9780131183834

ISBN10:
0131183834
Media:
Paperback
Pub. Date:
1/1/2006
Publisher(s):
Prentice Hall
List Price: $65.80
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Summary

Survive in today's fast-changing, computerized business world! Stay current with office technology and practices, including the latest in telecommunication. Through real-life experiences and exercises about office functions, this book offers sensible and valuable guidance for efficient, productive office workers. Use the Internet for all kinds of business research. Create effective E-mail, voice mail, and satellite communications. Maintain a "green" office environment. Choose employee benefits, including pension plans and stock options. Understand the impact of diversity and outsourcing.

Table of Contents

Prefacep. xv
The Successful Employeep. 1
Objectivesp. 1
The Office Employeep. 1
Characteristics of a Good Office Employeep. 2
Effective Listeningp. 5
Duties of an Office Employeep. 6
Organization and Time Managementp. 11
Group Dynamicsp. 13
Work Schedules and Locationsp. 14
Conclusionp. 16
Chapter Reviewp. 16
Activitiesp. 16
Projectsp. 17
Human Relations Skill Developmentp. 18
Situationsp. 18
Role Playingp. 19
Punctuation Reviewp. 19
CD Assignmentsp. 20
Document Preparationp. 21
Objectivesp. 21
Basicsp. 21
Correcting Common Writing Problemsp. 22
Lettersp. 25
Interoffice Memorandump. 32
Minutes of Meetingsp. 34
News Releasep. 35
Reportsp. 36
Saving Files for and from the Internetp. 40
Chapter Reviewp. 41
Activitiesp. 42
Writing Assignmentsp. 42
Projectsp. 43
Human Relations Skill Developmentp. 44
Situationsp. 44
Punctuation Reviewp. 45
CD Assignmentsp. 45
Communicationsp. 46
Objectivesp. 46
Communicationsp. 46
Voice Mailp. 47
E-Mailp. 48
Fax Machinesp. 50
The Telephonep. 53
Teleconferencingp. 63
Speaking before a Groupp. 64
Chapter Reviewp. 66
Activitiesp. 67
Projectsp. 67
Human Relations Skill Developmentp. 68
Situationsp. 69
Punctuation Reviewp. 69
CD Assignmentsp. 69
Processing the Mailp. 71
Objectivesp. 71
Processing Incoming Mailp. 71
Internal Distribution of Mailp. 74
Preparing Mail to Leave the Officep. 74
Processing Outgoing Mailp. 79
Chapter Reviewp. 86
Activitiesp. 87
Projectsp. 87
Human Relations Skill Developmentp. 88
Situationsp. 89
Punctuation Reviewp. 89
CD Assignmentsp. 90
Computers in the Officep. 91
Objectivesp. 91
Introduction to Computersp. 91
Hardwarep. 91
Types of Computersp. 96
Softwarep. 99
Additional Computer Termsp. 104
The Paperless Officep. 108
Chapter Reviewp. 108
Activitiesp. 109
Projectsp. 109
Human Relations Skill Developmentp. 110
Situationsp. 110
Punctuation Reviewp. 110
CD Assignmentsp. 111
Management of Records: Filingp. 112
Objectivesp. 112
Why File?p. 112
File Cabinetsp. 112
Setting Up Filesp. 113
Storage of Document Imagesp. 116
Filing Systemsp. 117
Alphabetic Filing Rulesp. 119
Filing Hintsp. 130
Chapter Reviewp. 130
Activitiesp. 131
Projectsp. 131
Human Relations Skill Developmentp. 133
Situationsp. 133
Punctuation Reviewp. 134
CD Assignmentsp. 134
Meetings and Conferencesp. 135
Objectivesp. 135
The Meetingp. 135
Attending a Meetingp. 138
Planning a Large Meeting or Conferencep. 139
Meeting Day and Followupp. 144
Chapter Reviewp. 145
Activitiesp. 145
Projectsp. 145
Human Relations Skill Developmentp. 146
Situationsp. 147
Punctuation Reviewp. 147
CD Assignmentsp. 148
Travelp. 149
Objectivesp. 149
Fundamentals of Office Travelp. 149
Travel Assistancep. 150
Airline Travelp. 153
Lodgingp. 157
Automobile Travelp. 159
Responding to the Technology Demands of Businessp. 160
Travel Fundsp. 160
Itineraryp. 162
Passports and Visasp. 163
Chapter Reviewp. 165
Activitiesp. 165
Projectsp. 165
Human Relations Skill Developmentp. 167
Situationsp. 168
Punctuation Reviewp. 168
CD Assignmentsp. 169
Terminology of Business and E-Commercep. 170
Objectivesp. 170
Introductionp. 170
Sources of Business Informationp. 173
Economicsp. 173
Types of Business Organizationsp. 175
Bonds and Treasury Securitiesp. 176
Terminology in the World of Businessp. 177
Financial Statementsp. 182
Tax Formsp. 184
Readingsp. 186
Chapter Reviewp. 186
Activitiesp. 187
Projectsp. 187
Human Relations Skill Developmentp. 188
Situationsp. 188
Punctuation Reviewp. 189
CD Assignmentsp. 189
The Officep. 191
Objectivesp. 191
Introductionp. 191
The Office Buildingp. 191
The Officep. 193
Office Furniture and Equipmentp. 197
Office Suppliesp. 200
Purchases and Paymentsp. 202
Bankingp. 204
Chapter Reviewp. 206
Activitiesp. 207
Projectsp. 207
Human Relations Skill Developmentp. 208
Situationsp. 208
Grammar Reviewp. 209
CD Assignmentsp. 209
Seeking Employmentp. 210
Objectivesp. 210
Planning for Your Careerp. 210
Types of Office Positions Availablep. 211
How to Find Employersp. 212
Letter of Applicationp. 215
Referencesp. 216
Resumep. 216
Application for Employmentp. 221
The Interviewp. 221
After the Interviewp. 228
Job Offerp. 229
Anti-Discrimination Protection in the Workplacep. 232
Chapter Reviewp. 233
Activitiesp. 234
Projectsp. 235
Human Relations Skill Developmentp. 236
Situationsp. 236
Punctuation Reviewp. 236
CD Assignmentsp. 237
Continuing to Grow in Your Professionp. 328
Objectivesp. 238
Changes in Your Companyp. 238
Growing in Your Professionp. 239
Making a Job Changep. 242
Leaving the Old Jobp. 244
Working with a New Supervisorp. 245
Obtaining Assistancep. 246
Becoming a Manager or Supervisorp. 247
Chapter Reviewp. 252
Activitiesp. 252
Projectsp. 252
Human Relations Skill Developmentp. 253
Situationsp. 254
Punctuation Reviewp. 254
CD Assignmentsp. 255
Tips of the Tradep. 256
Objectivesp. 256
Introductionp. 256
Personal Hintsp. 256
Hints for Your Officep. 259
Your Dayp. 263
Your Jobp. 267
Stress Managementp. 271
Business Etiquettep. 272
Travelp. 274
Business Strategiesp. 275
Chapter Reviewp. 277
Activitiesp. 277
Projectsp. 278
Human Relations Skill Developmentp. 279
Situationsp. 279
Punctuation Reviewp. 280
CD Assignmentsp. 280
Review of Grammar, Punctuation, and Spellingp. 281
Grammarp. 281
Capitalizationp. 281
Subject and Verbp. 281
Subject and Verb Agreementp. 282
Phrasep. 282
Clausep. 283
Punctuationp. 283
Periodp. 283
Question Markp. 283
Exclamation Markp. 283
Commasp. 283
Semicolonp. 285
Colonp. 285
Dashp. 285
Parenthesesp. 285
Apostrophep. 285
Hyphenp. 286
Quotation Marksp. 286
Spellingp. 286
Similar-Sounding Wordsp. 286
Frequently Misspelled Wordsp. 289
Indexp. 293
Table of Contents provided by Syndetics. All Rights Reserved.

Excerpts

Professional Office Proceduresis a concise alternative for your office procedures course that prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, innovative end-of-chapter activities, students are directed to practice skills and conduct activities that focus on Internet research, software application, punctuation review and human relations skill development. Throughout this new edition, the emphasis is on learning by doing, developing positive human relations skills and understanding various forms of technology and its impact on today's office environment and procedures.


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