List of Illustrations | |
Preface to the Fifth Edition | |
Introduction to the Library | p. 1 |
Public Service in Different Types of Libraries | p. 16 |
Computers and Libraries | p. 51 |
Reference Services | p. 67 |
Reference in an Online Environment | p. 109 |
Library Instruction | p. 133 |
Interlibrary Loan | p. 164 |
Circulation Services | p. 190 |
Reserve Services | p. 231 |
Special Collections | p. 247 |
Serial Services | p. 271 |
Media Services | p. 289 |
Government Information | p. 317 |
Security Issues | p. 334 |
Appendix A: Statement of Professional Ethics, 1981 | p. 357 |
Appendix B: State Statutes on the Confidentiality of Library Records | p. 359 |
Appendix C: National Interlibrary Loan Code, 1980 | p. 361 |
Index | p. 365 |
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