did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780471197638

Everyone a Leader : A Grassroots Model for the New Workplace

by ; ;
  • ISBN13:

    9780471197638

  • ISBN10:

    0471197637

  • Format: Hardcover
  • Copyright: 1999-04-22
  • Publisher: Wiley
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $49.95 Save up to $1.50
  • Buy New
    $48.45
    Add to Cart Free Shipping Icon Free Shipping

    PRINT ON DEMAND: 2-4 WEEKS. THIS ITEM CANNOT BE CANCELLED OR RETURNED.

Supplemental Materials

What is included with this book?

Summary

"Finally, a leadership book for today's flat, dynamic, team-based organizations . . . This is the model." -Todd W. Arnold, Vice President, Customer Services, Cinergy Corp.

Author Biography

HORST BERGMANN is Executive Vice President of Times Mirror and President and CEO of AchieveGlobal, Inc., the world's leading resource for obtaining results through performance skills training and consulting. AchieveGlobal, a division of the Times Mirror Company, works with more than 3,000 organizations worldwide, including most of the Fortune 500.<br> <br> EN HURSON is Vice Pres-ident of Research and Development at AchieveGlobal. Darlene Russ-Eft is Director of Research Services at AchieveGlobal.

Table of Contents

Acknowledgments vii
Foreword x
Because If You Don't, No One Will
1(18)
Create a Compelling Future
19(19)
Let the Customer Drive the Organization
38(16)
Involve Every Mind
54(22)
Manage Work Horizontally
76(21)
Build Credibility and Trust
97(20)
The Emotional Labor of Grassroots Leadership
117(10)
TOOLS: Grassroots Leadership Step by Step 127(77)
Tool 1: Look Inside: How Good a Leader Are You?
129(4)
Tool 2: Navigating Change
133(3)
Tool 3: The Big Picture
136(3)
Tool 4: How's It Going---Really?
139(3)
Tool 5: Reframe It!
142(2)
Tool 6: Cycle of Service Analysis
144(3)
Tool 7: Tact Process
147(4)
Tool 8: Meeting Unspoken Customer Needs
151(4)
Tool 9: Proactive Listening
155(5)
Tool 10: Coaching---Bringing Out the Best in Others
160(4)
Tool 11: Giving Recognition
164(4)
Tool 12: Managing Your Priorities
168(5)
Tool 13: Influencing for Win-Win Outcomes
173(6)
Tool 14: The ``Team Formation Checklist''
179(3)
Tool 15: Raising Difficult Issues with Your Team
182(6)
Tool 16: Expressing Yourself: Presenting Your Thoughts and Ideas
188(5)
Tool 17: Moving from Conflict to Collaboration
193(6)
Tool 18: Handling Emotions under Pressure
199(5)
Appendix A: Executive Leadership Study 204(4)
Appendix B: Teams and Quality: A Blended Strategy Works Best 208(4)
Appendix C: Validation of the Measurement of Leadership Competencies among Executives 212(3)
Appendix D: Study to Define Leadership Competencies 215(5)
Appendix E: Validation of Leadership Competencies among Individual Contributors 220(2)
Appendix F: Leadership Training at All Levels 222(7)
Notes 229(1)
Bibliography 230(5)
References 235(1)
Index 236(7)
About the Authors 243(1)
About AchieveGlobal 244

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program