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9780136438007

Organizational Communication

by ;
  • ISBN13:

    9780136438007

  • ISBN10:

    0136438008

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 1993-12-06
  • Publisher: Pearson
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List Price: $182.60

Summary

A comprehensive survey of organizational communicating, with theory and application.

Table of Contents

Preface xi
PART I: THE STUDY OF ORGANIZATIONAL COMMUNICATION
Organization Communication: Underlying Concepts
1(15)
Alternative Views
2(9)
Impact of World Views on Definitions and Analyses
11(1)
Implications for Organizational Behavior
12(2)
Summary
14(1)
References
14(2)
The Nature of Organizational Communication: Why People Study Organizational Communication
16(11)
Definition of Communication
17(2)
Information as Message--Displays
19(1)
The Fallacy of Meaning Transfer
19(2)
A Communication Unit
21(1)
A Functional Definition of Organizational Communication
21(1)
An Interpretive Definition of Organizational Communication
22(1)
A Subjectivist's Reminder
23(1)
Direction of Text
24(1)
Summary
25(1)
References
25(2)
PART TWO: ORGANIZATION THEORIES
Classical Structural Theory
27(11)
Social Organization
27(2)
Formal Organization
29(1)
Characteristics of a Weberian Bureaucracy
29(2)
Positional Communication and Informal Connects
31(1)
Taylor's Scientific Management
32(3)
Summary
35(1)
A Subjectivist's Reminder
35(2)
References
37(1)
Transitional Theories
38(15)
Behavioral Theories
38(4)
Systems Theories
42(6)
Summary
48(1)
A Subjectivist's Reminder
48(3)
References
51(2)
Contemporary Theories: Toward Subjectivism
53(22)
Weick's Theory of Organizing
54(5)
A Cultural Theory of Organization
59(5)
Organizational Culture as Sense Making
64(7)
Summary
71(1)
References
72(3)
PART III: ORGANIZATIONAL COMMUNICATION ISSUES
Organizational Communication And Motivation: X-Efficiency and Communication
75(24)
A Concept of Motivation
76(2)
Differences between Supervisors and Employees on What Motivates Workers.
78(1)
Theories of Motivation
79(1)
Deficiency Theories of Motivation
80(3)
Expectations Theory and Motivation
83(2)
Perceptions Theory of Motivation
85(6)
A Subjectivist's Reminder
91(2)
Summary
93(1)
Work Perceptions Profile
94(3)
References
97(2)
Organizational Communication Climate
99(18)
Communication Climate
99(1)
Importance of Climate
100(1)
How Organizational Communication Climate Develops
101(6)
Analyzing Communication Climate
107(1)
Communication Climate Inventory (CCI)
108(4)
Organizational Communication Satisfaction
112(2)
Summary
114(1)
A Subjectivist's Reminder
114(1)
References
115(2)
The Flow of Information in Organizations
117(39)
The Nature of Flow
117(1)
Simultaneous Message Dissemination
118(1)
Serial Message Dissemination
119(1)
Patterns of Information Flow
120(6)
The Directions of Information Flow
126(1)
Downward Communication
127(3)
Upward Communication
130(3)
Horizontal Communication
133(2)
Cross-Channel Communication
135(1)
Informal, Personal, or Grapevine Communication
136(2)
Relationships
138(1)
Interpersonal Relationships
138(1)
Positional Relationships
139(4)
Serial Relationships
143(2)
Some Current Issues
145(2)
Summary
147(1)
A Subjectivist's Reminder
147(4)
References
151(5)
Information Technology in Organizations
156(15)
The Problem
156(4)
Forecast
160(8)
Summary
168(1)
References
169(2)
Power and Empowerment in the Organization
171(16)
Power Concepts and Organization
172(3)
Organizational Communication Dynamics
175(4)
Communication and the Empowerment Process
179(3)
Communication and Exercising Power
182(2)
Summary
184(1)
A Subjectivist's Reminder
185(1)
References
185(2)
Communication, Leadership and Operating Skills
187(23)
The Meaning and Goals of Leadership
187(1)
Assumptions About People that Underlie Styles of Leadership
188(1)
Models of Leadership Styles
189(8)
Communicative Behaviors and Leadership Styles
197(5)
Operating Styles
202(4)
Summary
206(1)
A Subjectivist's Reminder
206(2)
References
208(2)
Teams and Groups
210(22)
Revolution in Progress
210(1)
The Work or the Group
211(1)
Group Formation and Development
212(4)
Group Dynamics
216(4)
Problem-Solving Processes
220(10)
Summary
230(1)
References
231(1)
Stress, Conflict, and Organizational Communication
232(27)
Stress: A Definition
233(2)
Strategies
235(5)
Communicative Strategy One: Strengthen Hope
240(2)
Communicative Strategy Two: Connectedness
242(1)
Communicative Strategy Three: Mindfulness
242(2)
Communicative Strategy Four: Hardiness
244(2)
Communicative Strategy Five: Forgiveness
246(3)
Conflict
249(3)
Conflict and Intergroup Processes
252(2)
Summary
254(1)
A Subjectivist's Reminder
254(1)
References
255(4)
PART IV: CHANGE IN INDIVIDUALS AND ORGANIZATIONAL SYSTEMS
Individual Analysis and Change
259(63)
Definition of Analysis
259(2)
The Process of Analysis
261(5)
Approaches to Documenting Human Resource Concerns
266(15)
Five Approaches to Individual Change
281(3)
Behavioral Theory
284(6)
Achievement Theory
290(2)
Positional Theory
292(2)
Experiential Theory
294(8)
Training Design Model
302(14)
How to Conduct a Training Session
316(1)
Evaluation of Training
317(1)
Summary
318(1)
References
319(3)
Systems Analysis and Change
322(34)
Interpretive Methods of Analysis
322(7)
Functional Methods of Analysis
329(15)
Strategies and Intervention for Improving Systems Effectiveness
344(1)
Conditions, Possibilities, Steps, and Costs
345(7)
Summary
352(1)
References
352(4)
PART V: CAREERS AND ETHICAL ISSUES
Where Do You Use Organizational Communication Theory and Methods?
356(11)
Where Communication Majors Find Employment!
357(4)
General Management Careers
361(1)
Ethical Issues in Organizations
362(3)
Ethical Guidelines
365(1)
Summary
366(1)
References
366(1)
APPENDIX 367(6)
Organizational Communication Profile
367(6)
Index 373

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