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9781881052760

On-The-Level Performance Communication That Works

by ;
  • ISBN13:

    9781881052760

  • ISBN10:

    1881052761

  • Format: Paperback
  • Copyright: 1995-07-01
  • Publisher: Berrett-Koehler Publishers

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Summary

Are you ever frustrated in your attempts to help others improve their job performance? On The Level can help you increase the quantity and quality of your performance communication, discussions about goals and responsibilities, feedback on performance results, and coaching to help others develop themselves. On The Level communication will keep your performance discussions constructive and on track.

Author Biography

Pat McLagan is an acknowledged thought leader in the areas of leadership development and complex organization change. She works with public and private sector organizations globally -- and with leadership teams -- to help expand their change capabilities. She is the second woman and the fifteenth person inducted into the Human Resource Development Hall of Fame,a member of the International Adult and Continuing Education Hall of Fame, and has received the top awards from the Association for Talent Development (formerly ASTD) and the Instructional Systems Association. She has consulted extensively on strategic change with organizations like GE, NASA, the State of Georgia, SABMiller, the Defense Intelligence Agency, and many others. Client comments: she helped do "the impossible, facilitating and mentoring the leadership team;" "it would be difficult to overstate the impact" of her work; her "dynamic leadership and know-how" helped us succeed with a critical transformation," and more.


Peter Krembs has been working as an independent consultant since 1982. He was an Organization Development specialist for Honeywell, and a partner at McLagan International prior to establishing his own consulting practice. He has designed and taught leadership development seminars for technical managers at Fortune 500 engineering, science, and computer companies, and he specializes in helping technical specialists with the transition into project leadership and management roles. He is on the faculty of G.E.'s Leadership Development Courses for G.E. businesses in Europe, Asia, India, and the United States. He is coauthor, with Patricia McLagan, of On The Level: Performance Communication That Works.

Table of Contents

Preface
Introduction: New Issues, New Players, New Powerp. 1
Hallmarks of On-The-Level Communicationp. 11
What Is On-The-Level Communication?p. 13
The On-The-Level Process: Six Communication Skillsp. 25
Being an Observing Participantp. 51
On-The-Level Communication at Workp. 67
Getting Goal Agreementp. 69
Giving and Receiving Feedbackp. 95
Delivering and Digesting Tough Messagesp. 119
Discussing Learning and Developmentp. 141
Conclusionp. 163
Indexp. 169
About the Authorsp. 179
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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