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9780071443852

The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools

by ;
  • ISBN13:

    9780071443852

  • ISBN10:

    0071443851

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2004-12-02
  • Publisher: McGraw-Hill Education

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Summary

An effective and engaging way employees can learn Six Sigma and put its concepts into play Part of the popular Big Book of Games series, which capitalizes on the proven effective method for workplace training, this first book of training games for Six Sigma ensures that employees will better retain Six Sigma's complex topics. This invaluable tool offers 50 experiential activities that teach the core improvement approach of Six Sigma, called DMAIC (Define, Measure, Analyze, Improve, Control), as well as many of the popular statistical improvement tools, including Pareto charts and Failure Mode Effects Analysis (FMEA). These games: Teach Six Sigma roles and organization Gear the team up for success Identify problems and generate solutions Teach project management Help teams understand the need for Six Sigma

Author Biography

Chris W. Chen is an organization effectiveness manager with Sempra Energy, a Fortune 500 company. He also runs his own consulting business, specializing in leadership training.

Hadley M. Roth is a Six Sigma Master Black Belt with Northrop Grumman Corporation, a $25 billion global defense company.

Table of Contents

Introduction 1(6)
Why Six Sigma? Process Improvement Basics
7(28)
What Is a Process? Process Simulations
8(4)
Scrambled Letters (A Process Overview)
8(4)
What Is a Product? Value Propositions
12(6)
Group Bid (Customer Value)
12(3)
Vacation Planning (Exploring Value Propositions)
15(3)
What Is a Quality Product? Focusing on Customer Needs
18(13)
Customer Landscapes at Affordable Prices (Identifying the Process)
18(13)
Why Is Each Product Slightly Different? Demonstrating Process Variation
31(4)
Eyedropper (Examining Process Variation)
31(4)
Who's on First? Roles and Organization
35(22)
Team Roles
36(6)
Give-Get (Six Sigma Roles and Expectations)
36(3)
Lights, Camera, Action (Dealing with Difficult Situations)
39(3)
Leadership
42(6)
Team Poker (Leadership and Decision Making)
42(2)
Historical Leaders (Urgency, Vision, and Message)
44(4)
Facilitation and Mentoring
48(9)
Meeting Facilitation (Role Play)
48(6)
10 Things I Do for Fun (Team Icebreaker)
54(3)
What Is Our Quest? The Define Phase
57(28)
What Hurts? Formulating Problem and Goal Statements
59(8)
Doctor, Doctor (Stating the Problem and Goal)
59(8)
Why Do We Need to ``Get Better''? Stating the Business Case for Change
67(8)
Precision Delivery Inc. (Stating the Business Case for Improvement)
67(8)
Where Will We Improve? Project Scope
75(7)
Break It Down (Individual Process Map)
75(5)
World Hunger (Creating Scope Statements)
80(2)
What Would Be Better? Translating Customer Needs
82(3)
Dream Car (Finding CTQ Measures)
82(3)
How Is the Current Process Performing? The Measure Phase
85(32)
What Should We Measure? Asking Questions and Testing Theories
86(9)
Unscrambling the Federal Reserve (Collecting and Organizing Data)
86(5)
Who's Here? (Collecting and Displaying Data)
91(4)
Do We Need to Measure Everything? Working with Samples
95(7)
Precision Delivery Inc. (Data Collection and Sampling)
95(7)
Are We Speaking the Same Language? Operational Definitions
102(6)
Super-Fine Peanuts (Applying Operational Definitions)
102(6)
Are the Measurements Reliable? Verifying Measurement Systems
108(3)
Object of the Game (Assessing the Measurement System)
108(3)
How Good Is My Product? Measuring Process Sigma
111(6)
Scrambled Letters (Measuring Process Sigma)
111(6)
What Are the ``Deep Dive'' Causes of a Problem? The Analyze Phase
117(42)
What Might Cause the Problem? Developing Theories
118(3)
Scrambled Letters (Developing Theories)
118(3)
How Does the Process Work? Process Mapping
121(5)
Custom Landscapes at Affordable Prices (Process Analysis)
121(5)
How Do We Verify Causes? Putting Data to Work
126(33)
Precision Delivery Inc. (Data Analysis)
126(19)
Precision Delivery Inc. (Design of Experiment)
145(14)
What Will We Change? The Improve Phase
159(24)
How Do We Find Ideas? Brainstorming
160(4)
Zoo Juggle (Brainstorming to Improve a Process)
160(4)
How Do We Move from impractical to ingenious? Generating Creative Solutions
164(4)
Creative Juicer (Generating Creative Solutions)
164(4)
How Do We Work Out The Kinks? Piloting and Assessing Risk
168(12)
Well, Well, Well (Data Collection, Piloting, and Risk Assessment)
168(12)
How Do We Put Solutions in place? Implementation Planning
180(3)
Cube Puzzle (Implementation Planning)
180(3)
Are We There Yet? The Control Phase
183(18)
How Do We Maintain the benefits of change? Documenting and Standardizing
184(7)
Break It Down (Individual Process Documentation)
184(4)
Snowflake (Group Process Documentation)
188(3)
How Do We Measure Progress? Keeping Score with Process Metrics
191(10)
Scrambled Letters (Tracking Performance)
191(5)
Precision Delivery Inc. (Scoring the Goal)
196(5)
Will There Be a Change Reaction? Dealing with Resistance
201(16)
Changing Seats (Resistance to Change)
201(2)
Personal Appearance Change Challenge (Understanding Resistance to Change)
203(3)
Change Champion (Getting ``Buy-In'' to Change)
206(2)
Paper Animals (Reactions to Change)
208(6)
Island Dance (Managing the Fear of Change)
214(3)
Is Our Team Geared for Success? Team Behaviors
217(16)
Clue (Team versus Individual Goals)
217(5)
Balloon Sculpture (Defining Goals with Ambiguous Metrics)
222(3)
Four Suits, Five Hands (Exploring Team Behaviors)
225(4)
I Want to Drive (Setting Common Expectations)
229(4)
How Do We Stay On Track? Project Management
233(14)
Camel by Committee (Integrating Project Teams)
233(4)
Domino Designs (Building an Effective Project Team)
237(2)
Team Theatre (Effective Teamwork)
239(3)
Draw It (Communicating Effectively)
242(5)
Index 247

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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