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9781401300616

When Fish Fly Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by ;
  • ISBN13:

    9781401300616

  • ISBN10:

    1401300618

  • Format: Hardcover
  • Copyright: 2004-08-04
  • Publisher: Hachette Books
  • Purchase Benefits
List Price: $32.00 Save up to $17.39
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    PRINT ON DEMAND: 2-4 WEEKS. THIS ITEM CANNOT BE CANCELLED OR RETURNED.

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Summary

n this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

Table of Contents

I Creating a Vision of Power and Possibility 1(16)
Seeing the Big Fish
II Achieving Individual Commitment and Team Alignment 17(20)
Rowing as One
III Focusing on the Process for Achieving Success 37(20)
It's Not about the Fish, It's about the Experience of Fishing
IV Changing Yourself First 57(14)
Breaking Free from the Net
V Choosing Powerful Conversations 71(14)
Removing the Hook
VI Making a Difference by Listening Intently 85(20)
Hush, or the Fish Won't Bite
VII Coaching for Greatness 105(18)
From Minnows to Whales
VIII Turning Workplace Challenges into Breakthroughs 123(16)
Unsnagging the Line
IX Taking a Stand 139(18)
Finding Your Fish Worth Catching
Credits 157

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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