List of Figures | p. vii |
Executive Summary | p. xi |
Components of EIM | p. 1 |
Business Process/Workflow Management | p. 4 |
Information Governance | p. 9 |
Information Quality | p. 48 |
Metadata Management & Organization Standards | p. 54 |
Master Data Management | p. 63 |
Keys to EIM Program Success | p. 81 |
EIM Portfolio Management | p. 83 |
Business Process Management | p. 86 |
EIM Centralized Governance | p. 88 |
Technology EIM Program Management | p. 91 |
Implementing an EIM Program | p. 97 |
Where Do We Begin? | p. 99 |
Building Coalition/Communication | p. 100 |
Leading Change | p. 101 |
Leading People | p. 102 |
Driving Results | p. 104 |
Business Acumen | p. 105 |
EIM Approach | p. 106 |
Portfolio Management | p. 106 |
Business EIM Program Management | p. 109 |
Governance EIM Program Management | p. 112 |
Technology EIM Program Management | p. 122 |
Practical EIM Approach: Portfolio Initiation | p. 126 |
Evaluating the Success of the EIM Program | p. 146 |
Go Forth & Build a Successful EIM Program | p. 148 |
"Where Do We Begin?" Checklists | p. 149 |
Recurring Meeting Calendar | p. 153 |
List of Abbreviations | p. 156 |
Glossary | p. 159 |
Endnotes | p. 176 |
Index | |
About the Author | |
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