Ch 1 Intro/Arrive
Ch 2 Define the "Whys"
Ch 3 Structure Facilitation
Ch 4 Preparing for Personalities
Ch 5 Pick Your Tools
Ch 6 Kick-off Meetings
Ch 7 Brainstorm Sessions
Ch 8 Workshops
Ch 9 Focus Groups
Ch 10 Participatory Design, Design Studios, or Other Variations
Ch 11 Interviews
Ch 12 Contextual Inquiry
Ch 13 Usability Testing ?
Ch 14 Sales Calls
Ch 15 Mentoring ?
Ch 16 Presentations and Panels ?
Ch 17 Virtual Seminars
Ch 18 Lectures ?
Ch 19 Weddings, Funerals, and Everything Else
Ch 20 Managing Questions & Answers
Ch 21 Measuring Success ?
Ch 22 The Peak-End Rule
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.