Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Chapter 2 Hotel organization and the front office manager 37
Chapter 3 Effective interdepartmental communications 73
Chapter 4 Property management systems 95
Chapter 5 Systemwide reservations 129
Chapter 6 Revenue management 165
Chapter 7 Guest registration 184
Chapter 8 Managing the financials 222
Chapter 9 Guest checkout 237
Chapter 10 Preparation and review of the night audit 261
Chapter 11 Managing hospitality 308
Chapter 12 Training for hospitality 336
Chapter 13 Promoting in-house sales 362
Chapter 14 Security 381
Chapter 15 Executive housekeeping 411
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.