Strategic Human Resource Management with InfoTrac

by Mello, Jeffrey A.

• ISBN13: 9780324290431
• ISBN10: 0324290438
• Edition: 2nd
• Format: Package
• Copyright: 2005-01-06
• Publisher: South-Western College Pub

Summary

Make Human Resources work for you. STRATEGIC HUMAN RESOURCE MANAGEMENT shows you how through its unique system of concept integration. Most Human Resources textbooks give you the theories without showing you the connections to real life. This textbook lets you see both sides of Human Resources: the theory and the application. That way, you'll not only get a great grade in class, you'll be on your way to success after college as well.

Author Biography

Jeffrey A. Mello is Professor and Chair of the Management Department in the School of Business and Economics at Towson University.

Table of Contents

PART 1: THE CONTEXT OF STRATEGIC HUMAN RESOURCE MANAGEMENT
An Investment Perspective of Human Resource Management	3	(42)
Adopting an Investment Perspective	5	(1)
Managing Employees at United Parcel Service	5	(1)
Valuation of Assets	6	(2)
Understanding and Measuring Human Capital	8	(1)
Measuring Human Assets/Capital at Dow Chemical	9	(1)
Factors Influencing How ``Investment Oriented'' an Organization Is	10	(35)
Conclusion	13	(1)
Critical Thinking	13	(1)
Experiential Exercises	14	(1)
Internet Exercises	15	(1)
Chapter References	15	(1)
Reading 1.1: The Hidden Leverage of Human Capital	16	(5)
Jeffrey A. Oxman
Reading 1.2: Seven Common Misconceptions about Human Resource Practices: Research Findings versus Practitioner Beliefs	21	(11)
Sara L. Rynes
Kenneth G. Brown
Amy E. Colbert
Reading 1.3: Producing Sustainable Competitive Advantage Through the Effective Management of People	32	(13)
Jeffrey Pfeffer
Challenges in Strategic Human Resource Management	45	(58)
Impact of Technology	46	(2)
HR Issues and Challenges Related to Technology	48	(1)
Telecommuting at Merrill Lynch	49	(3)
Employee Surveilance and Monitoring	50	(1)
e-HR	51	(1)
Ethical Behavior	52	(1)
Intrapreneurship at Intel	53	(4)
Workforce Demographic Changes and Diversity	57	(3)
Generational Diversity	58	(2)
Diversity at Hasbro	60	(1)
Diversity at Texas Instruments	61	(2)
Diversity Initiatives at Intel	63	(40)
Conclusion	65	(1)
Critical Thinking	65	(1)
Experiential Exercises	66	(1)
Internet Exercises	66	(1)
Chapter References	66	(2)
Reading 2.1: Five Challenges to Virtual Team Success: Lessons from Sabre, Inc.	68	(14)
Bradley L. Kirkman
Benson Rosen
Cristina B. Gibson
Paul E. Tesluk
Simon O. McPherson
Reading 2.2: The Employment Law Impact of the Sarbanes-Oxley Act	82	(12)
Paul E. Starkman
Reading 2.3: Employee Satisfaction	94	(9)
Jennifer Schramm
Strategic Management	103	(54)
Models of Strategy	104	(1)
Sarasota Memorial Hospital	105	(1)
The Process of Strategic Management	105	(5)
Mission Statement	105	(1)
Analysis of Environment	106	(1)
Organization Self-Assessment	107	(2)
Establishing Goals and Objectives	109	(1)
Setting Strategy	110	(1)
First Tennessee National Corp.	110	(1)
Corporate Strategies	110	(2)
Business Unit Strategies	112	(45)
Conclusion	114	(1)
Critical Thinking	115	(1)
Experiential Exercises	115	(1)
Internet Exercises	116	(1)
Chapter References	116	(1)
Reading 3.1: Human Resources and the Resource-Based View of the Firm	117	(15)
Patrick M. Wright
Benjamin B. Dunford
Scott A. Snell
Reading 3.2: Distinctive Human Resources Are Firm' Core Competencies	132	(12)
Peter Cappelli
Anne Crocker-Hefter
Reading 3.3: Strategic Human Resources Management: Linking the People with the Strategic Needs of the Business	144	(13)
Randall S. Schuler
The Evolving/Strategic Role of Human Resource Management	157	(50)
Strategic HR verses Traditional HR	159	(1)
HR Roles at Mercantile Bank	160	(3)
Strategic Human Resource Management at Southwest Airlines	163	(3)
Barriers to Strategic HR	166	(3)
Conclusion	168	(1)
Strategic Reorganization of the HR Function at General Motors	169	(1)
Strategic Reorganization of the HR Function at Wells Fargo Bank	169	(38)
Critical Thinking	171	(1)
Experiential Exercises	172	(1)
Internet Exercises	172	(1)
Chapter References	173	(1)
Reading 4.1: Strategic Human Resource Management: An Organisational Learning Perspective	174	(10)
Jesus M. Rodriguez
Patricia Ordonez de Pablos
Reading 4.2: Understanding HRM--Firm Performance Linkages: The Role of the ``Strength'' of the HRM System	184	(17)
David E. Bowen
Cheri Ostroff
Reading 4.3: Culturally Compatible HR Strategies	201	(6)
Robert J. Greene
Human Resource Planning	207	(44)
Human Resource Planning at Drexel Heritage Furnishing	209	(1)
Human Capital Management at the United States Postal Service	210	(1)
Objectives of Human Resource Planning	210	(2)
Types of Planning	212	(4)
Aggregate Planning	212	(3)
Succession Planning	215	(1)
Succession Planning at K. Hovanian Enterprises	216	(2)
Succession Planning at Dole Food	218	(1)
CEO Succession Planning at General Electric	219	(32)
Conclusion	219	(1)
Critical Thinking	220	(1)
Experiential Exercises	221	(1)
Internet Exercises	221	(1)
Chapter References	222	(1)
Reading 5.1: Heirs Unapparent	223	(6)
Robert J. Grossman
Reading 5.2: Designing Succession Systems for New Competitive Realities	229	(7)
Edmund J. Metz
Reading 5.3: If HR Were Really Strategically Proactive: Present and Future Directions in HR's Contribution to Competitive Advantage	236	(15)
Wayne Brockbank
Design and Redesign of Work Systems	251	(46)
Design of Work Systems	252	(2)
What Workers Do	252	(3)
What Workers Need	255	(2)
How Jobs Interface with Other Jobs	257
Job Rotation at General Electric	254	(3)
Redesign of Work Systems	257	(1)
Strategic Work Redesign in Action	258	(1)
Outsourcing and Offshoring	258	(1)
Outsourcing by Federal and State Governments	259	(2)
Mergers and Acquisitions	261	(1)
The Human Side of Creating AOL Time Warner	262	(1)
Teams at Dow Chemical	263	(1)
Understanding Change	263	(1)
Managing Change	264	(33)
Conclusion	265	(1)
Critical Thinking	265	(1)
Experiential Exercises	266	(1)
Internet Exercises	266	(1)
Chapter References	267	(1)
Reading 6.1: Restructuring Teams for the Re-Engineered Organization	268	(9)
Afsaneh Nahavandi
Eileen Aranda
Reading 6.2: Human Resource Management Outsourcing: The Make or Buy Decision	277	(12)
Charles R. Greer
Stuart A. Youngblood
David A. Gray
Reading 6.3: Work Redesign and Performance Management in Times of Downsizing	289	(8)
A.S. Evangelista
Lisa A. Burke
Employment Law	297	(46)
Scope of Laws	298	(1)
Federal Antidiscrimination Laws	299	(2)
Equal Pay Act	299	(1)
Civil Rights Act of 1964	300	(1)
Age Discrimination in Employment Act of 1967	301	(1)
Rehabilitation Act of 1973	301	(1)
Pregnancy Discrimination Act of 1978	302	(1)
Americans with Disabilities Act of 1990	302	(2)
Civil Rights Act of 1991	304	(1)
Family and Medical Leave Act of 1992	304
Racial Discrimination at Coca-Cola	301	(2)
Employees with Disabilities at IBM	303	(2)
Enforcement of Federal Laws Under the EEOC	305	(3)
Executive Orders	308	(1)
Affirmative Action	309	(1)
Sexual Harassment	310	(1)
What Sexual Harassment Is	310	(1)
Problems in Managing Sexual Harassment	311	(2)
Strategy for Managing Sexual Harassment	313	(1)
Complications Abroad	314
Cleaning Up Sexual Harassment at Dial	311	(32)
Conclusion	315	(1)
Critical Thinking	315	(1)
Experiential Exercises	316	(1)
Internet Exercises	316	(1)
Chapter References	317	(1)
Reading 7.1: Responding to the Supreme Court: Employment Practices and the ADA	318	(7)
Michael T. Zugelder
Paul J. Champagne
Reading 7.2: The Dual Loyalty Dilemma for HR Managers Under Title VII Compliance	325	(7)
Jeffrey A. Mello
Reading 7.3: In Defense of Preference	332	(11)
Nathan Glazer
PART 2: IMPLEMENTATION OF STRATEGIC HUMAN RESOURCE MANAGEMENT
Staffing	343	(58)
Recruiting	344	(6)
Temporary Versus Permanent Employees	344	(1)
Internal Versus External Recruiting	345	(2)
When and How Extensively to Recruit	347	(1)
Methods of Recruiting	348	(2)
E-cruiting at Air Products and Chemicals, Inc.	350	(1)
Staffing at St. Peter's Health Care	351	(1)
Outsourced Recruiting at Kellogg	352	(1)
College Recruiting via Internships at Microsoft	353	(1)
Selection	353	(5)
Interviewing	354	(2)
Testing	356	(2)
References	358	(1)
Call-Center Staffing at Capital One	358	(1)
International Assignments	359	(1)
Diversity	360	(41)
Conclusion	360	(1)
Critical Thinking	361	(1)
Experiential Exercises	362	(1)
Internet Exercises	362	(1)
Chapter References	362	(2)
Reading 8.1: Hiring for the Organization, Not the Job	364	(14)
David E. Bowen
Gerald E. Ledford, Jr.
Barry R. Nathan
Reading 8.2: Causes and Consequences of Declining Early Departures from Foreign Assignments	378	(12)
Gary S. Insch
John D. Daniels
Reading 8.3: Designing and Implementing Global Staffing Systems: Part I--Leaders in Global Staffing	390	(11)
Darin Wiechmann
Ann Marie Ryan
Monica Hemingway
Training and Development	401	(42)
New Employee Training at Black and Decker	403	(1)
Boot Camp at MicroStrategy	403	(1)
Benefits of Training and Development	404	(1)
Planning and Strategizing Training	405	(2)
Objectives	406	(1)
Design and Delivery	407	(3)
Evaluation	410
Using Training to Facilitate a Merger at Hewlett-Packard	407	(1)
Computer-Based Training at Qualcomm	408	(1)
E-Learning at EMC Corporation	409	(2)
Integrating Training with Performance Management Systems and Compensation	411	(1)
Strategizing Training and Performance Management at Anheuser-Busch	412	(31)
Conclusion	413	(1)
Critical Thinking	413	(1)
Experiential Exercises	414	(1)
Internet Exercises	414	(1)
Chapter References	414	(1)
Reading 9.1: The Imperative of Developing Global Leaders	415	(8)
Dana Brower
Terry Newell
Peter Ronayne
Reading 9.2: Designing Management Training and Development for Competitive Advantage: Lessons from the Best	423	(12)
Judy D. Olian
Cathy C. Durham
Amy L. Kristof
Kenneth G. Brown
Richard M. Pierce
Linda Kunder
Reading 9.3: The Strategic Training of Employees Model: Balancing Organizational Constraints and Training Content	435	(8)
Dan Wentland
Performance Management and Feedback	443	(50)
Use of the System	445	(2)
Who Evaluates	447	(2)
What to Evaluate	449	(1)
Strategic Performance Management at Continental Airlines	450	(2)
Competency-Based Performance and Development at Capital One	452	(1)
How to Evaluate	452	(2)
Measures of Evaluation	454	(4)
Other Considerations	458	(35)
Why Performance Management Systems Often Fail	458	(2)
Addressing the Shortcomings of Performance Management Systems	460	(1)
Conclusion	460	(1)
Critical Thinking	461	(1)
Experiential Exercises	461	(1)
Internet Exercises	462	(1)
Chapter References	462	(1)
Reading 10.1: Has 360-Degree Feedback Gone Amok?	463	(9)
David A. Waldman
Leanne E. Atwater
David Antonioni
Reading 10.2: Aligning Service Strategy through Super-Measure Management	472	(11)
Ivor Morgan
Jay Rao
Reading 10.3: Strategic Performance Appraisal in Team-Based Organizations: One Size Does Not Fit All	483	(10)
Susanne G. Scott
Walter O. Einstein
Compensation	493	(34)
Equity	495	(7)
Internal Equity	496	(3)
External Equity	499	(2)
Individual Equity	501	(1)
Team-Based Incentive Pay at Children's Hospital Boston	502	(2)
Team-Based Pay at Phelps Dodge	504	(1)
Legal Issues in Compensation	504	(2)
Executive Compensation	506	(21)
Conclusion	507	(1)
Critical Thinking	507	(1)
Experiential Exercises	508	(1)
Internet Exercises	508	(1)
Chapter References	508	(2)
Reading 11.1: Compensating Teams	510	(6)
Perry Pascarella
Reading 11.2: Executive Compensation: Examining an Old Issue from New Perspectives	516	(6)
Parbudyal Singh
Naresh C. Agarwal
Reading 11.3: Pay Strategy for the New Millennium	522	(5)
Edward E. Lawler III
Labor Relations	527	(38)
Why Employees Unionize	530	(1)
The National Labor Relations Act	531	(1)
Behavior during Organizing Campaigns	532	(1)
Collective Bargaining	533	(2)
Failure to Reach Agreement	535	(1)
Unions Today	536	(29)
Conclusion	537	(2)
Critical Thinking	539	(1)
Experiential Exercises	539	(1)
Internet Exercises	539	(1)
Chapter References	540	(1)
Reading 12.1: The Bush NLRB: Can Balance Be Restored?	541	(9)
Heather L. MacDougall
Reading 12.2: A Direct Defense: Using an Employment Practices Compliance Approach to Avoid Employee Lawsuits	550	(9)
Ken Thrasher
Reading 12.3: Embracing the Future: Union Strategies for the 21st Century	559	(6)
Peter Lazes
Jane Savage
Employee Separation	565	(44)
Reductions in Force	566	(2)
Layoffs at Kodak	568	(1)
Turnover	569	(3)
Managing Retention at Sprint PCS	572	(1)
Strategic Retention at United Airlines	572	(1)
Retaining Talent at Intel	573	(1)
Strategic Downsizing at Charles Schwab	574	(1)
Retirement	574	(35)
Conclusion	576	(1)
Critical Thinking	576	(1)
Experiential exercises	577	(1)
Internet Exercises	577	(1)
Chapter References	577	(2)
Reading 13.1: Holding On to High Performers: A Strategic Approach to Retention	579	(7)
Eileen M. Garger
Reading 13.2: Strategies for Responsible Restructuring	586	(12)
Wayne F. Cascio
Reading 13.3: Retirement of Older Workers: Issues and Policies	598	(11)
Naresh C. Agarwal
Michael G. DeGroote
Global Human resource Management	609	(76)
Strategic Global HR at McDonald's	610	(1)
How Global HRM Differs from Domestic HRM	611	(1)
Assessing Culture	612	(3)
Strategic HR Issues in Global Assignments	615	(2)
Expatriate Selection at Kellogg Co.	617	(2)
Repatriation	619	(2)
Repatriation at Colgate-Palmolive	621	(1)
The European Union	621	(52)
Conclusion	622	(1)
Critical Thinking	622	(1)
Experiential Exercises	623	(1)
Internet Exercises	623	(1)
Chapter References	623	(2)
Reading 14.1: Managing the Global Workforce: Challenges and Strategies	625	(14)
Karen Roberts
Ellen Ernst Kossek
Cynthia Ozeki
Reading 14.2: Four Seasons Goes to Paris	639	(20)
Roger Hallowell
David Bowen
Carin-Isabel Knoop
Reading 14.3: Adapting to a Boundaryless World: A Developmental Expatriate Model	659	(14)
Juan I. Sanchez
Paul E. Spector
Gary L. Cooper
PART 3: HARVARD BUSINESS SCHOOL CASES
Chapter 1
Best Buy Co., Inc. (A): An Innovator's Journey	673	(1)
Homestead Technologies: A Start-Up Built to Last	673	(1)
Chapter 2
BRAC	674	(1)
General Mills and the Hawthorne Huddle	674	(1)
Chapter 3
Lockheed Martin: The Employer of Choice Mission	674	(1)
Siemen's Medical Solutions: Strategic Turnaround	675	(1)
Chapter 4
Cirque du Soleil	675	(1)
Strategic Review at Egon Zehnder International	675	(1)
Chapter 5
Developing Professionals: The BCG Way (A)	676	(1)
De La Salle Academy	676	(1)
Chapter 6
Midwest Office Products	677	(1)
Offshoring at Global Information Systems, Inc.	677	(1)
Chapter 7
Lonestar	678	(1)
Women and Power: Stories from Around the Globe	678	(1)
Chapter 8
SG Cowen: New Recruits	678	(1)
JetBlue Airways: Starting from Scratch	678	(1)
Chapter 9
The Federal Reserve Bank of Chicago's Mentoring Program (A)	679	(1)
Microsoft's Vega Project: Developing People and Products	679	(1)
Chapter 10
The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley	680	(1)
AvantGo	680	(1)
Chapter 11
The Excel Charter Academy Middle School	681	(1)
The Ottawa Voyaguers	681	(1)
Chapter 12
Alaska Airlines and Flight 261	682	(1)
Cable Data Systems	682	(1)
Chapter 13
Leaving	683	(1)
Bradley Marquez: Reductions in Force	683	(1)
Chapter 14
Trend Micro (A)	683	(1)
Civil Service Pay in Hong Kong: Policies, System, Structure, and Reform	683	(2)
Subject Index	685	(4)
Name Index	689	(104)
Company Index	793