Preface | p. ix |
Introduction | p. 1 |
Process as well as Product | p. 5 |
Using PAFEO Planning | p. 7 |
The Writing Process | p. 15 |
The Direct Writing Process for Getting Words on Paper | p. 21 |
Evaluating and Testing as You Revise | p. 26 |
The Project Worksheet for Efficient Writing Management | p. 39 |
Problems With Language | p. 49 |
Gobbledygook | p. 52 |
Writing in Your Job | p. 60 |
The Plain English Revolution | p. 68 |
A Critic of Plain Language Misses the Mark | p. 79 |
A Guide to Nonsexist Language | p. 83 |
International Communication and Language | p. 89 |
Business and Technical Correspondence | p. 115 |
Making Your Correspondence Get Results | p. 118 |
I Have Some Bad News for You | p. 127 |
How to Write Better Memos | p. 131 |
How to Use Bottom-Line Writing in Corporate Communications | p. 135 |
E-Mail: Presenting a Professional Image | p. 145 |
Reports and Other Longer Documents | p. 167 |
Audience Analysis: The Problem and a Solution | p. 170 |
What to Report | p. 187 |
The Writing of Abstracts | p. 195 |
Tne Report Writing Pitfalls: How to Avoid Them | p. 200 |
Creating Visuals | p. 207 |
Strategies of Persuasion | p. 231 |
Proposals | p. 243 |
Writing Proposals with Style | p. 260 |
Resumes and Other Written Materials for a Job Search | p. 275 |
Writing Resumes and Letters in the Language of Employers | p. 277 |
The Basics of a Cover Letter | p. 306 |
Your Resume on the Internet | p. 321 |
Follow-Up Letters | p. 334 |
And Now a Word (or Two or Three) About Ethics | p. 347 |
Communication Failures Contributing to the Challenger Accident: An Example for Technical Communicators | p. 349 |
How to Lie with Statistics | p. 361 |
Determining the Ethics of Style | p. 369 |
Legal and Ethical Issues in Editing | p. 374 |
Acknowledgments | p. 381 |
Index | p. 384 |
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