Supervision Concepts and Practices of Management with InfoTrac College Edition

by Hilgert, Raymond; Leonard, Jr., Edwin C.

• ISBN13: 9780324013894
• ISBN10: 0324013892
• Edition: 8th
• Format: Paperback
• Copyright: 2000-07-14
• Publisher: South-Western College Pub

Summary

This book has an emphasis on technologies that affect business such as telecommuting and communications. Coverage includes diversity; productivity, safety, and quality; stress and stress management; group dynamics; dealing with troubled employees; and performance appraisal tools.

Author Biography

Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University Dr. Edwin C. Leonard, Jr., is Professor of Business Administration at Indiana University Purdue University Fort Wayne

Table of Contents

Part 1: Supervisory Management Overview
The Supervisory Challenge in the 21st Century	2	(34)
The Managerial Functions	36	(23)
Communication: The Vital Link in Supervisory Management	59	(33)
Motivational Principles As Applied to Supervision	92	(35)
Solving Problems: Decision Making and the Supervisor	127	(39)
Part 1: Cases	151	(15)
Part 2: Planning
Essentials of Planning	166	(37)
Supervisory Planning and Managing Time and Stress	203	(45)
Part 2: Cases	235	(13)
Part 3: Organizing
Concepts of Organizing	248	(35)
Supervisory Organizing at the Departmental Level	283	(20)
Managing Meetings	303	(25)
The Labor Union and the Supervisor	328	(40)
Part 3: Cases	350	(18)
Part 4: Staffing
The Supervisor and Employee Recruitment, Selection, Orientation, and Training	368	(38)
Performance Appraisal and Managing the Results: Coaching, Promoting, and Compensating Employees	406	(60)
Part 4: Cases	446	(20)
Part 5: Leading
Supervisory Leadership and the Introduction of Change	466	(36)
Managing Work Groups: Teamwork, Morale, and Counseling	502	(36)
Supervising Diversity	538	(34)
Resolving Conflicts in the Workplace	572	(46)
Part 5: Cases	598	(20)
Part 6: Controlling
Fundamentals of Controlling	618	(31)
Positive Discipline	649	(54)
Part 6: Cases	682	(21)
Appendix: Partial Listing of Federal Employment Legislation That Impacts Supervisors	703	(2)
Glossary	705
Index	1	(1)
Photo Credits	1