Peter D. Nyheim is an instructor of technology in Drexel University's Department of Hospitality Management.
Francis M. McFadden is an associate professor in Drexel University's Department of Hospitality Management.
Daniel J. Connolly is an assistant professor in Hotel, Restaurant, and Tourism Management, and Information Technology and Electronic Commerce at the University of Denver.
Preface | |
Foundations | |
Why Information Technology? | |
Using Hospitality Information Technology for Competitive Advantage | |
Computing Essentials | |
Networks and Security | |
Hospitality Information Systems Applications and Strategy | |
E-Business and E-Commerce Systems | |
Restaurant Management Systems and Associated Technologies | |
PMS and Interfaces | |
GDS/CRS | |
Databases and Managerial Support Systems | |
The Power of Information | |
Strategic Hospitality Technology Investment | |
Glossary | |
Index | |
Industry Reference Web Pages | |
Appendices (HITIS, Yield Management/CRM, RFP) | |
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