Training in Interpersonal Skills : Tips for Managing People at Work

by Robbins, Stephen P.; Hunsaker, Phillip L.

• ISBN13: 9780132354998
• ISBN10: 0132354993
• Edition: 5th
• Format: Paperback
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory. Self-awareness, self-management, verbal/non-verbal messages, motivation and goal-setting, managing change, and valuing diversity. By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.

Table of Contents

Preface	p. xxiii
Self-Awareness	p. 1
Skills: An Introduction	p. 1
Self-Awareness: A Point of Departure	p. 11
Self-Management: Clarifying Values, Setting Personal Goals and Planning	p. 39
Applying Emotional Intelligence	p. xx
Communicating	p. 51
Sending Interpersonal Messages	p. 51
Listening and Reading Non-Verbal Messages	p. 67
Providing Feedback	p. 86
Communicating Across Cultures
Motivating	p. 101
Goal Setting	p. 101
Coaching, Counseling, and Mentoring	p. 118
Empowering People through Delegation	p. 135
Leading	p. 151
Politicking	p. 151
Persuading	p. 175
Applying Leadership Style	p. 191
Managing Change	p. 208
Teaming	p. 229
Working with Teams	p. 229
Valuing Diversity	p. 270
Problem Solving	p. 284
Ethical Decision Making	p. 284
Creative Problem Solving	p. 301
Resolving Conflicts	p. 316
Negotiation	p. 335
Integrating Exercises	p. 353
Chris Amon & Lee Petty Case Running a Team Meeting
Appendix: Exercise Guidelines and Materials	p. 378
Index	p. 383
Table of Contents provided by Publisher. All Rights Reserved.