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Your Attitude Is Showing: A Primer of Human Relations (NetEffect Series)

by ;
Edition:
10th
ISBN13:

9780130225078

ISBN10:
013022507X
Format:
Paperback
Pub. Date:
1/1/2002
Publisher(s):
PRENTICE HALL

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Summary

For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations. Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.

Table of Contents

Preface ix
About the Authors xi
Introduction xiii
PART I UNDERSTANDING YOURSELF 1(36)
You Can't Escape Human Relations
3(7)
Attitude Box
8(1)
Reality
9(1)
Human Relations Can Make or Break You
10(8)
Attitude Box
16(1)
Adjustment
17(1)
Hold On to Your Positive Attitude
18(11)
Attitude Box
26(1)
Credit Blues
27(2)
When People Step on Your Attitude
29(8)
Attitude Box
33(1)
Bounce Back
34(3)
PART II RELATIONSHIPS WITH OTHERS 37(52)
Vertical and Horizontal Working Relationships
39(9)
Attitude Box
46(1)
Decision
47(1)
Productivity---A Closer Look
48(10)
Attitude Box
56(1)
Message
57(1)
The Winning Combination
58(9)
Attitude Box
65(1)
Insight
66(1)
Your Most Important Working Relationship
67(9)
Attitude Box
74(1)
Choice
75(1)
Understanding the Nature of Relationships
76(13)
Attitude Box
86(1)
Currency
87(2)
PART III MAXIMIZING YOUR RELATIONSHIPS 89(34)
Success as a Team Player
91(9)
Attitude Box
98(1)
Controversy
99(1)
Stress Management: Releasing Your Frustrations Harmlessly
100(8)
Attitude Box
106(1)
Frustration
107(1)
Restoring Injured Relationships
108(7)
Attitude Box
113(1)
Restoration
114(1)
Attitudes Among Culturally Diverse Co-Workers
115(8)
Attitude Box
120(1)
Communication
121(2)
PART IV BUILDING YOUR CAREER 123(48)
Succeeding in a New Job or Assignment
125(8)
Attitude Box
131(1)
Nonprofessional
132(1)
Initiation Rites---Coping with Teasing and Testing
133(9)
Attitude Box
140(1)
Confrontation
141(1)
Absenteeism and Human Relations
142(9)
Attitude Box
148(1)
Balance
149(2)
Six Common Human-Relations Mistakes
151(10)
Attitude Box
159(1)
Motivation
160(1)
Business Ethics, Rumors, and the Confidence Triangle
161(10)
Attitude Box
168(1)
Dilemma
169(2)
PART V SUCCESS AT EXPANDING YOUR ASSETS 171(53)
Goal Setting and Attitude
173(8)
Attitude Box
179(1)
Conflict
180(1)
Two Routes to the Top
181(9)
Attitude Box
188(1)
Preference
189(1)
Keeping a Positive Attitude Through Plateau Periods and Reorganizations
190(8)
Attitude Box
196(1)
Change
197(1)
When You Are Tempted to Scramble
198(8)
Attitude Box
204(1)
Interview
205(1)
Attitude Renewal
206(11)
Attitude Box
215(1)
Focus
216(1)
Moving Up to Leadership/Management
217(7)
Attitude Box
222(1)
Sensitivity
223(1)
Suggested Answers to Cases 224(13)
Index 237

Excerpts

For over thirty years, the first nine editions ofYour Attitude Is Showing,have been used in the classroom and work place to train both new and experienced employees. Over one million copies of the book have been distributed.Your Attitude Is Showingremains one of the most highly regarded primers in the field of business human relations. Your Attitude Is Showinghas helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this tenth edition. In the tenth edition ofYour Attitude Is Showing,readers will find new and updated materials in each of the chapters. A "Thought for the Day" has been added at the beginning of each chapter for the reader to ponder as the chapter is studied. At the end of each chapter is an "Attitude Box" that further reinforces one or more of the key concepts of the chapter. Readers are encouraged to refer to both the Thoughts for the Day and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement. To further promote personal and professional development, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace. As you read and studyYour Attitude Is Showing,keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do,Your Attitude Is Showing! To the million plus readers who have made the first nine editions ofYour Attitude Is Showingso popular, the authors, publisher, and editors extend our appreciation. We thank you and dedicate this tenth edition to you.


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