Your Attitude Is Showing: A Primer of Human Relations (NetEffect Series)

by Chapman, Elwood N.; O'Neil, Sharon Lund

• ISBN13: 9780130225078
• ISBN10: 013022507X
• Edition: 10th
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: PRENTICE HALL

Summary

For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations. Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.

Table of Contents

Preface	ix
About the Authors	xi
Introduction	xiii
PART I UNDERSTANDING YOURSELF	1	(36)
You Can't Escape Human Relations	3	(7)
Attitude Box	8	(1)
Reality	9	(1)
Human Relations Can Make or Break You	10	(8)
Attitude Box	16	(1)
Adjustment	17	(1)
Hold On to Your Positive Attitude	18	(11)
Attitude Box	26	(1)
Credit Blues	27	(2)
When People Step on Your Attitude	29	(8)
Attitude Box	33	(1)
Bounce Back	34	(3)
PART II RELATIONSHIPS WITH OTHERS	37	(52)
Vertical and Horizontal Working Relationships	39	(9)
Attitude Box	46	(1)
Decision	47	(1)
Productivity---A Closer Look	48	(10)
Attitude Box	56	(1)
Message	57	(1)
The Winning Combination	58	(9)
Attitude Box	65	(1)
Insight	66	(1)
Your Most Important Working Relationship	67	(9)
Attitude Box	74	(1)
Choice	75	(1)
Understanding the Nature of Relationships	76	(13)
Attitude Box	86	(1)
Currency	87	(2)
PART III MAXIMIZING YOUR RELATIONSHIPS	89	(34)
Success as a Team Player	91	(9)
Attitude Box	98	(1)
Controversy	99	(1)
Stress Management: Releasing Your Frustrations Harmlessly	100	(8)
Attitude Box	106	(1)
Frustration	107	(1)
Restoring Injured Relationships	108	(7)
Attitude Box	113	(1)
Restoration	114	(1)
Attitudes Among Culturally Diverse Co-Workers	115	(8)
Attitude Box	120	(1)
Communication	121	(2)
PART IV BUILDING YOUR CAREER	123	(48)
Succeeding in a New Job or Assignment	125	(8)
Attitude Box	131	(1)
Nonprofessional	132	(1)
Initiation Rites---Coping with Teasing and Testing	133	(9)
Attitude Box	140	(1)
Confrontation	141	(1)
Absenteeism and Human Relations	142	(9)
Attitude Box	148	(1)
Balance	149	(2)
Six Common Human-Relations Mistakes	151	(10)
Attitude Box	159	(1)
Motivation	160	(1)
Business Ethics, Rumors, and the Confidence Triangle	161	(10)
Attitude Box	168	(1)
Dilemma	169	(2)
PART V SUCCESS AT EXPANDING YOUR ASSETS	171	(53)
Goal Setting and Attitude	173	(8)
Attitude Box	179	(1)
Conflict	180	(1)
Two Routes to the Top	181	(9)
Attitude Box	188	(1)
Preference	189	(1)
Keeping a Positive Attitude Through Plateau Periods and Reorganizations	190	(8)
Attitude Box	196	(1)
Change	197	(1)
When You Are Tempted to Scramble	198	(8)
Attitude Box	204	(1)
Interview	205	(1)
Attitude Renewal	206	(11)
Attitude Box	215	(1)
Focus	216	(1)
Moving Up to Leadership/Management	217	(7)
Attitude Box	222	(1)
Sensitivity	223	(1)
Suggested Answers to Cases	224	(13)
Index	237

Excerpts

For over thirty years, the first nine editions ofYour Attitude Is Showing,have been used in the classroom and work place to train both new and experienced employees. Over one million copies of the book have been distributed.Your Attitude Is Showingremains one of the most highly regarded primers in the field of business human relations. Your Attitude Is Showinghas helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this tenth edition. In the tenth edition ofYour Attitude Is Showing,readers will find new and updated materials in each of the chapters. A "Thought for the Day" has been added at the beginning of each chapter for the reader to ponder as the chapter is studied. At the end of each chapter is an "Attitude Box" that further reinforces one or more of the key concepts of the chapter. Readers are encouraged to refer to both the Thoughts for the Day and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement. To further promote personal and professional development, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace. As you read and studyYour Attitude Is Showing,keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do,Your Attitude Is Showing! To the million plus readers who have made the first nine editions ofYour Attitude Is Showingso popular, the authors, publisher, and editors extend our appreciation. We thank you and dedicate this tenth edition to you.