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Your Attitude is Showing: A Primer on Human Relations [NetEffect Series],9780131183889

Your Attitude is Showing: A Primer on Human Relations [NetEffect Series]

by ;
Edition:
11th
ISBN13:

9780131183889

ISBN10:
0131183885
Format:
Paperback
Pub. Date:
1/1/2006
Publisher(s):
Prentice Hall
List Price: $49.00
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Summary

Helping readers become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.A well balanced mix of human-relation competencies to understanding oneself, relationships with others, career, and expanding ones assets.For individuals of all ages and backgrounds seeking self-improvement in their human-relation roles.

Table of Contents

Preface xiii
About the Author xv
Introduction xvii
PART I UNDERSTANDING YOURSELF
1(46)
You Can't Escape Human Relations
3(10)
Attitude Box
11(1)
Reality
12(1)
Human Relations Can Make or Break You
13(10)
Attitude Box
21(1)
Adjustment
22(1)
Hold On to Your Positive Attitude
23(14)
Attitude Box
34(1)
Credit Blues
35(2)
When People Step on Your Attitude
37(10)
Attitude Box
43(1)
Bounce Back
44(3)
PART II RELATIONSHIPS WITH OTHERS
47(66)
Vertical and Horizontal Working Relationships
49(12)
Attitude Box
58(1)
Decision
59(2)
Productivity--A Closer Look
61(12)
Attitude Box
71(1)
Message
72(1)
The Winning Combination
73(12)
Attitude Box
83(1)
Insight
84(1)
Your Most Important Working Relationship
85(12)
Attitude Box
95(1)
Choice
96(1)
Understanding the Nature of Relationships
97(16)
Attitude Box
111(1)
Currency
112(1)
PART III MAXIMIZING YOUR RELATIONSHIPS
113(48)
Success as a Team Player
115(12)
Attitude Box
124(1)
Controversy
125(2)
Stress Management: Releasing Your Frustrations Harmlessly
127(14)
Attitude Box
138(1)
Frustration
139(2)
Restoring Injured Relationships
141(10)
Attitude Box
148(1)
Restoration
149(2)
Attitudes Among Culturally Diverse Co-Workers
151(10)
Attitude Box
158(1)
Communication
159(2)
PART IV BUILDING YOUR CAREER
161(58)
Succeeding in a New Job or Assignment
163(10)
Attitude Box
171(1)
Nonprofessional
172(1)
Initiation Rites---Coping with Teasing and Testing
173(12)
Attitude Box
182(1)
Confrontation
183(2)
Absenteeism and Human Relations
185(12)
Attitude Box
194(1)
Balance
195(2)
Six Common Human-Relations Mistakes
197(12)
Attitude Box
207(1)
Motivation
208(1)
Business Ethics, Rumors, and the Confidence Triangle
209(10)
Attitude Box
217(1)
Dilemma
218(1)
PART V SUCCESS AT EXPANDING YOUR ASSETS
219(64)
Goal Setting and Your Attitude
221(8)
Attitude Box
227(1)
Conflict
228(1)
Two Routes to the Top
229(12)
Attitude Box
238(1)
Preference
239(2)
Keeping a Positive Attitude Through Plateau Periods and Reorganizations
241(10)
Attitude Box
249(1)
Change
250(1)
When You Are Tempted to Scramble
251(10)
Attitude Box
259(1)
Interview
260(1)
Attitude Renewal
261(12)
Attitude Box
271(1)
Focus
272(1)
Moving Up to Leadership/Management
273(10)
Attitude Box
279(2)
Sensitivity
281(2)
Answers and Suggested Responses to End-of-Chapter Activities: Test Your Understanding and Cases 283(14)
Index 297

Excerpts

Preface For over thirty years, the first ten editions ofYour Attitude Is Showinghave been used in the classroom and workplace to train both new and experienced employees. Over one million copies of the book have been distributed.Your Attitude Is Showingremains one of the most highly regarded primers in the field of business human relations. Your Attitude Is Showinghas helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this eleventh edition. In the eleventh edition ofYour Attitude Is Showing,readers will find new and updated materials in each of the chapters while the many popular features of the book have been retained. For example, a ?Thought for the Day? is introduced at the beginning of each chapter for the reader to ponder as the chapter is studied. Throughout the chapters, there are also short statements of importance featured in the side margins. At the end of each chapter is an ?Attitude Box? that further reinforces one or more of the chapter's key concepts. Readers are encouraged to refer to the Thoughts for the Day, margin reminders, and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement. In this edition, at the beginning of each chapter, readers will be introduced to three performance competencies. The performance competencies are statements that will help the reader identify, as well as focus on, the important concepts that are discussed in the chapter. The performance competencies are further reinforced by a short summary at the end of each chapter. Another new feature of this edition is the addition of chapter interactive activities. Each activity was designed to give the reader a practical experience to better understand and apply the chapter concepts. That is, readers who conscientiously complete the activities will reinforce their understanding of the chapter, and thus, will be in a better position to apply what they have learned to their own lives. (Note: A separate Self-Paced Exercise Guide to accompanyYour Attitude Is Showing,eleventh edition, also is available from the publisher. The Guide is a reader-friendly interactive workbook that augments and expands this book.) To further promote personal and professional development, Test Your Understanding assessments have been added at the end of each chapter to reinforce the reader's understanding of the chapter. These assessments consist of three types of items: true and false, multiple choice, and short answer. Also, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace. Answers to the Test Your Understanding assessments and suggested responses to the cases appear at the end of the book. As you read and studyYour Attitude Is Showing,keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do,Your Attitude Is Showing!


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