Acknowledgments | p. vi |
Introduction | p. 1 |
The ideas | |
Building customer trust and loyalty | p. 3 |
Scenario planning | p. 5 |
Making your employees proud | p. 7 |
Using customer information | p. 9 |
The rule of 150 | p. 11 |
Information orientation | p. 13 |
Franchising | p. 17 |
Eliminating waste (muda) | p. 19 |
Customer bonding | p. 21 |
Psychographic profiling | p. 23 |
Understanding demography | p. 25 |
Mass customization | p. 28 |
Leading "top-down" innovation | p. 30 |
Social networking and transmitting company values | p. 32 |
Achieving breakthrough growth | p. 34 |
Deep-dive prototyping | p. 37 |
Market testing | p. 40 |
Empowering your customers | p. 42 |
Cannibalizing | p. 44 |
Increasing competitiveness | p. 46 |
Clustering | p. 48 |
Highlighting unique selling points (USPs) | p. 50 |
The experience curve | p. 52 |
The employee-customer-profit chain | p. 54 |
Measuring employees' performance | p. 60 |
Brand spaces | p. 63 |
Being spaces | p. 65 |
Increasing accessibility | p. 67 |
Partnering | p. 69 |
Bumper-sticker strategy | p. 71 |
Valuing instinct | p. 73 |
Building a learning organization | p. 75 |
Reinvention | p. 78 |
Corporate social responsibility | p. 80 |
The tipping point | p. 82 |
Outsourcing | p. 85 |
Keeping your product offering current | p. 87 |
Experiential marketing | p. 89 |
Information dashboards and monitoring performance | p. 91 |
Flexible working | p. 94 |
Redefine your audience | p. 96 |
Vendor lock-in | p. 98 |
Turning the supply chain into a revenue chain | p. 100 |
Intelligent negotiating | p. 102 |
Complementary partnering | p. 104 |
Feel-good advertising | p. 106 |
Innovations in day-to-day convenience | p. 108 |
Lifestyle brands | p. 110 |
Being honest with customers | p. 112 |
Instant recognizability | p. 114 |
Managing a turnaround | p. 116 |
Diversity | p. 118 |
Balancing core and the context | p. 120 |
Business process redesign | p. 122 |
Convergence | p. 125 |
Cross-selling and up-selling | p. 127 |
Kotter's eight phases of change | p. 129 |
Business-to-business marketing | p. 132 |
Employee value proposition | p. 134 |
Built-in obsolescence | p. 136 |
Avoiding commoditization | p. 138 |
Developing employee engagement | p. 140 |
Managing by wandering about (MBWA) | p. 142 |
Precision marketing | p. 144 |
Branding | p. 146 |
Empowerment | p. 149 |
Rethinking the budget | p. 151 |
The buyer's cycle | p. 153 |
Direct selling | p. 155 |
Age-sensitive management | p. 157 |
Three-factor theory | p. 159 |
Developing Islamic products | p. 162 |
Support and challenge groups | p. 165 |
Clear strategy | p. 167 |
Six-hat thinking | p. 170 |
Building business relationships | p. 172 |
Learning together | p. 174 |
Microfinance | p. 176 |
Surviving a downturn | p. 178 |
Innovation culture | p. 180 |
Resource building | p. 182 |
Building trust | p. 185 |
Emotional intelligence | p. 187 |
The balanced scorecard | p. 189 |
Developing a sales culture | p. 193 |
Market segmentation | p. 195 |
Audacity | p. 197 |
Silo busting | p. 199 |
Selling online | p. 201 |
Value innovation | p. 204 |
Talent management | p. 206 |
The leadership pipeline | p. 208 |
Hardball | p. 210 |
Web presence | p. 212 |
Viral marketing | p. 215 |
Coaching and supervision | p. 217 |
User-centered innovation | p. 220 |
Internal promotion and succession planning | p. 222 |
Developing knowledge and intellectual capital | p. 225 |
Decision making and the paradox of choice | p. 228 |
Bibliography | p. 233 |
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