Acknowledgments | p. vii |
Introduction | p. 1 |
The Ideas | |
Vision, Mission, Values, Change | |
Have a vision | p. 8 |
Establish your mission | p. 10 |
Establish your values | p. 12 |
Make it happen | p. 14 |
Seek out change | p. 16 |
You and the Top Team | |
Build the perfect top team | p. 19 |
Challenge the management structure | p. 21 |
Collaborate | p. 24 |
Delegate | p. 26 |
Devolve decision making | p. 28 |
Leader-managers | p. 30 |
Make the budget work | p. 32 |
Plan for your succession | p. 34 |
You And the Whole Team | |
Allow choice to drive decisions | p. 37 |
Be clear | p. 39 |
Be demanding | p. 41 |
Be fair | p. 43 |
Communicate all of the time | p. 45 |
Communicate in crisis | p. 48 |
Communicate simply | p. 50 |
Communicate the vision | p. 52 |
Create action groups | p. 54 |
Create followers | p. 56 |
Distance and closeness | p. 58 |
Don't get complacent | p. 60 |
Encourage candor | p. 62 |
Encourage real debate | p. 64 |
Engage people's emotions | p. 66 |
Get feedback | p. 68 |
Get people's aligned | p. 70 |
Give people autonomy | p. 72 |
Give the team the tools to do the job | p. 74 |
Involve the team | p. 76 |
Make it fun | p. 78 |
Options and consensus | p. 80 |
Transform the team | p. 83 |
Trust your employees | p. 85 |
Walk around | p. 87 |
Work with the team you have | p. 89 |
You And the Organization | |
Be diplomatic | p. 92 |
Be meritocratic | p. 95 |
Create an entrepreneurial culture | p. 97 |
Cut down on meetings | p. 99 |
Drive the culture right through the organization | p. 101 |
Encourage diversity | p. 103 |
Encourage innovation | p. 105 |
Get the culture right | p. 108 |
Harness the intelligence of the organization | p. 110 |
Herding cats | p. 113 |
Implementation | p. 115 |
Make small improvements | p. 117 |
March towards the sound of the guns | p. 119 |
Mix things up | p. 121 |
Not everything is measurable | p. 123 |
Plan for every contingency | p. 125 |
Practice democracy | p. 127 |
Respect the culture you inherit | p. 129 |
Servant leadership | p. 131 |
Set reasonable goals | p. 133 |
Zero tolerance and the staff kitchen | p. 135 |
Personal Qualities | |
Be authentic | p. 138 |
Be decisive | p. 140 |
Be firm | p. 142 |
Be honest | p. 144 |
Be human | p. 146 |
Be passionate | p. 148 |
Confidence and humility | p. 150 |
Stay alert | p. 152 |
Personal Behavior | |
Follow your instincts | p. 155 |
Listen, learn and act | p. 157 |
Say sorry sometimes | p. 159 |
Set a good example | p. 161 |
Stick to the strategy | p. 163 |
Stick to the values | p. 165 |
Stick to the vision | p. 167 |
Stop being judgemental | p. 169 |
Use symbols | p. 171 |
Personal Development | |
Focus on the wildly important | p. 174 |
Get a good PA | p. 176 |
Get a life | p. 178 |
Get out of the limelight | p. 180 |
Good enough | p. 182 |
Keep a sense of burning urgency | p. 184 |
Keep fit | p. 186 |
Know the detail | p. 188 |
Learn from failure | p. 190 |
Manage your time | p. 192 |
Quick wins | p. 194 |
Recognize people | p. 196 |
Reinvent yourself | p. 198 |
Say no to distractions | p. 200 |
Think laterally | p. 202 |
You and the Outside World | |
Assume the worst | p. 205 |
Attract and encourage talent | p. 207 |
Be accountable | p. 209 |
Do the right thing | p. 211 |
Lead for your industry | p. 213 |
Look for partnerships | p. 215 |
Make a contribution | p. 218 |
See the bigger picture | p. 221 |
Sources | p. 223 |
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