Introduction | p. viii |
Making Your Business Work | p. 1 |
Ideas-the lifeblood of business | p. 2 |
Researching your ideas | p. 4 |
Business plans to get ahead | p. 6 |
Freelancing for business | p. 8 |
SWOT up on your business | p. 10 |
Setting rates | p. 12 |
Choosing professional advisers | p. 14 |
Niche markets | p. 16 |
Finding clients | p. 18 |
Researching your target companies | p. 20 |
How to sell professional services | p. 22 |
Checking out a prospect | p. 24 |
Branding your business | p. 26 |
Building your brand | p. 28 |
How to leapfrog your competitors | p. 30 |
Better by design | p. 32 |
Profit from ideas | p. 34 |
Strategic alliances | p. 36 |
How to use management consultants | p. 38 |
Upsizing-moving on from freelancing | p. 40 |
Outsourcing | p. 42 |
Virtual teams | p. 44 |
The virtual office | p. 46 |
Project-based working | p. 48 |
The B2B marketplace | p. 50 |
A question of business | p. 52 |
Finding out what makes your business tick | p. 54 |
Transform your business | p. 56 |
Managing Yourself, Managing Others | p. 59 |
The visionary entrepreneur | p. 60 |
Entrepreneurship: do you have what it takes? | p. 62 |
Get creative | p. 64 |
Management training-Shakespeare's way | p. 66 |
Motivate yourself | p. 68 |
Successful negotiating | p. 70 |
Managing your time to accomplish more | p. 72 |
Delegation | p. 74 |
Making the most of temps | p. 76 |
Multi-tasking made easy | p. 78 |
How to relax if you work from home | p. 80 |
Flipping the switch | p. 82 |
Checking references | p. 84 |
Employing part-time workers | p. 86 |
Managing remote employees | p. 88 |
Handling a freelancer | p. 90 |
Staff motivation | p. 92 |
Keeping employees happy | p. 94 |
Setting and reviewing salary levels | p. 96 |
Managing soured relationships | p. 98 |
Presenting and Promoting Yourself and Your Business | p. 101 |
Raising the profile of your business | p. 102 |
Ten steps to self-promotion | p. 104 |
Business cards | p. 106 |
Buying advertising | p. 108 |
Making a more powerful presentation | p. 110 |
Successful exhibiting | p. 112 |
Event management | p. 114 |
Networking for success | p. 116 |
How to develop a business club to boost business | p. 118 |
Communicate to avoid extinction | p. 120 |
Mastering the media | p. 122 |
Getting on the radio | p. 124 |
Sales and Marketing | p. 127 |
Successful sales strategies | p. 128 |
Inexpensive market research | p. 130 |
Writing effective sales letters | p. 132 |
Seven steps to successful sales letters | p. 134 |
How to make a sale | p. 136 |
Cold calling | p. 138 |
Sales calls | p. 140 |
Increased results from customer-focused sales | p. 142 |
Lasting customer relationships | p. 144 |
Marketing on a shoestring | p. 146 |
How to market your business globally | p. 148 |
Broaden your horizons with international sales | p. 150 |
Expanding abroad | p. 152 |
Insuring your deliveries | p. 154 |
The Internet and its Implications | p. 157 |
Do I need a website? | p. 158 |
Real methods for a virtual approach | p. 160 |
E-commerce | p. 162 |
Growing an online business | p. 164 |
E-laws in cyberspace | p. 166 |
How to begin a web article | p. 168 |
Bad web 'righting' | p. 170 |
Email lists | p. 172 |
Writing emails that work | p. 174 |
Taking control of your emails | p. 176 |
The Nuts and Bolts of Running a Business | p. 179 |
Survival budgets | p. 180 |
Raising finance | p. 182 |
Asking the bank for money | p. 184 |
Asking the bank for money, part 2- CAMPARI | p. 186 |
Basic bookkeeping tips | p. 188 |
Cashflow management | p. 190 |
Cracking down on costs | p. 192 |
Is your business prepared for the worst? | p. 194 |
Crisis management | p. 196 |
Preparing for your annual accounts | p. 198 |
Tax - keeping records for self-assessment | p. 200 |
Tax and Christmas gifts | p. 202 |
Trading status | p. 204 |
Business insurance | p. 206 |
Entering into a partnership agreement | p. 208 |
Partnership agreements in detail | p. 210 |
Contracts | p. 212 |
Data protection and business | p. 214 |
Choosing and renting business premises | p. 216 |
Enhance your buying power | p. 218 |
IT - preventing the crash | p. 220 |
Databases | p. 222 |
Afterword | p. 225 |
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