The 1996 Annual

by Pfeiffer, J. William

• ISBN13: 9780883904817
• ISBN10: 0883904810
• Format: Paperback
• Copyright: 1996-01-01
• Publisher: Pfeiffer & Co

Table of Contents

Preface	v
General Introduction to The 1996 Annual: Volume 1,. Training	1	(2)
Experiential Learning Activities
Introduction to the Experiential Learning Activities Section	3	(2)
Experiential Learning Activities Categories	5	(4)
Bingo: Getting Acquainted	9	(6)
Patrick Doyle
Tasks, Skills and Commitments: Building a Cooperative Team	15	(4)
Robert C. Preziosi
Team Checkup: Monitoring and Planning for Progress	19	(6)
Michael L. Mazzarese
Living Our Values: Checking for Congruence Between Values and Actions	25	(10)
Maureen Wilson Ducker
Career Roads: Mapping the Journey to Your Goals	35	(16)
Peter R. Garber
Enhancing Communication: Identifying Techniques to Use with Diverse Groups	51	(8)
Robert William Lucas
Lines: Understanding Goals and Performance Feedback	59	(8)
Michael R. Larsen
Bean Counters: Analyzing Production Errors	67	(6)
W. Norman Gustafson
Bugs: Improving Customer Service	73	(4)
James W. Kinneer
The Property Game: Exploring Motivation to Work	77	(16)
Tom G. Geurts
Austin J. Jaffe
The River of Change: Exploring Coping Skills	93	(6)
Mary Sue Barry
Feedback Letters: Achieving Closure	99	(8)
Gary Wagenheim
Gary Gemmill
Inventories, Questionnaries, and Surveys
Introduction to the Inventories, Questionnaries, and Surveys	105	(2)
The Big Five Locator: A Quick Assessment Tool for Consultants and Trainers	107	(16)
Pierce J. Howard
Phyllis L. Medina
Jane Mitchell Howard
The Career-Dimension Survey: Asking the Right Career-Development Questions	123	(16)
Caela Farren
Beverly Kaye
Instructional Styles Diagnosis Inventory: Increasing Style Awarness and Flexibility	139	(32)
Greg Cripple
Presentation and Discussion Resources
Introduction to the Presentation and Discussion Resources Section	169	(2)
How to Talk So Your Audience Will Listen: Three Ingredients for Killer Presentations	171	(18)
Tom Henschel
Attribution Theory: Applications to the Managerial Coaching Process	189	(12)
J. Craig VanHouten
Stress Management for HRD Professionals: Taking Time to Practice What You Preach	201	(8)
Herbert S. Kindler
Marilyn Ginsburg
Customer Value: The Strategic Advantage	209	(18)
Howard E. Butz Jr.
Leonard D. Goodstein
From Vision to Action: Determining the Impact of a Mission Statement	227	(8)
John Geirland
Eva Sonesh-Kedar
Diversity and Team Development	235	(10)
Claire B. Halverson
Guillermo Cuellar
Values-Based Leadership for the 21st Century	245	(6)
Robert C. Preziosi
Getting Your Message Through: A Guide for CEOs	251	(26)
Robert Hargrove
Leadership from the Gestalt Perspective	277	(20)
H.B. Karp
Reigniting Spirit in the Work Place	297	(8)
Laura Hauser
Contributors	305	(4)
Contents of The 1996 Annual: Volume 2, Consulting	309