The 2002 Astd Training and Performance Yearbook

by Woods, John A; Cortada, James W

• ISBN13: 9780071380218
• ISBN10: 0071380213
• Edition: 1st
• Format: Hardcover
• Copyright: 2001-11-01
• Publisher: MCGRAW HILL BOOK COMPANY

Summary

This fifth annual edition of The ASTD Training and Performance Yearbook gives readers the best articles and reference information of the past year from leading training industry periodicals so that trainers can stay current with the changes and cutting-edge thinking in their field. Covering the planning, delivery, and evaluation of performance improvement and training programs­­plus a directory of contact information for key training industry organizations, conferences, and periodicals­­this handy yearbook packs the most important industry trends into one comprehensive guide.

Table of Contents

Foreword	ix
Preface	xi
Acknowledgments	xv
PART ONE The State of Training: Industry Data, Trends, and Statistics
Introduction	1	(2)
Why Conventional Training and Education Are Dead	3	(10)
Delphi Group
State of the Industry Report: How Much Training Do Organizations Provide?	13	(8)
Mark E. Van Buren
State of the Industry Report: How Do Organizations Deliver Training?	21	(16)
Mark E. Van Buren
New Employee Orientation Survey: Summary Report	37	(5)
Jean Barbazette
Industry Report 2000 The People: Who Controls, Benefits From, and Delivers Training, TRAINING Magazine	42	(6)
Industry Report 2000 The Money: U.S. Organizations' Annual Expenditures on Employee Training, TRAINING Magazine	48	(4)
What Happens When Employees Telecommute?-Some Research Findings	52	(4)
Lisa H. Cree
Richard C. Sorenson
E-Learning: The Market Survey and Analysis	56	(19)
Delphi Group
PART TWO The Cutting Edge of Training: E-Learning and Other New Training Technology
Introduction	73	(2)
The E-Learning Revolution	75	(8)
Patricia Galagan
E-Learning: Are You a Tortoise or a Hare?	83	(9)
Marvin Gottlieb
Integrating E-Learning with Busines Goals	92	(7)
Delphi Group
E-Learning: New Twist on CBT	99	(5)
Bill Roberts
Audience Analysis and Instructional System Design for Successful Online Learning and Performance	104	(11)
Margaret Martinez
A Primer on Traking Web-Based Training	115	(10)
Janeen Rossi
PART THREE Approaches to Organizational and Individual Performance Improvement
Introduction	123	(2)
Organizational Performance
Creating and Sustaining the High Performance Organization	125	(18)
Keith Owen
Ron Mundy
Will Guild
Robert Guild
Motivate Managers to Review Performance	143	(5)
Lin Grensing-Pophal
Serial Knowledge Transfer: How Groups Learn from Themselves	148	(14)
Nancy M. Dixon
Dare to Share: Using Extranets to Exchange Knowledge	162	(7)
Bill Roberts
Companies Need Well-Defined Electronic Monitoring Policies	169	(5)
Carrie Garcia
Individual Performance
Reinforcing Professional Self-Management for Improved Service Quality	174	(14)
Baird K. Brightman
Emotional Intelligence: Training People to Be Affective So They Can Be Effective	188	(7)
Mike Bagshaw
The Key to Leadership Today	195	(5)
Marlene Caroselli
86 Your Appraisal Process?	200	(8)
Jonathan A. Segal
When Stress Won't Go Away	208	(7)
William Atkinson
Retaining Peak Performers by Individualizing Employee Recognition	215	(8)
Cindy Ventrice
The Manager's Role in Setting Goals	223	(12)
Lynn Summers
Diane Cox
Jack Zigon
PART FOUR Implementing Performance Improvement Interventions
Introduction	233	(2)
Analysis and Design
Design Training So People Learn Easily, Quickly, and with High Retention!	235	(6)
Carolyn B. Thompson
Build it Backwards: Begin with the Outcomes, The Final Copy Group, Inc.	241	(5)
Seven Surefire Steps to Getting Approval for Training Projects	246	(3)
Peter Meyer
Is a Video in Your Vision?	249	(6)
Betty Sosnin
General Tips for Training	255	(6)
Pete Blair
Training and Other Performance Interventions
People Development Strategies in the New Economy	261	(10)
Greg Wang
Time to Treat Learners as Consumers	271	(9)
Stephen L. Cohen
David W. Dove
Edward L. Bachelder
The Lighter Side of Learning	280	(5)
Kathleen McLaughlin
Make New Employee Orientation a Success	285	(4)
Jean Barbazette
True Confessions: Adventures in Training	289	(6)
Dave Zielinski
Designning a Buddy Program	295	(7)
J. Leslie McKeown
Tactics for the New Guerrilla Trainer	302	(5)
Phil Mershon
Teaching Diagnostic Steps vs. Teaching Situational Steps	307	(5)
Michael O. Thomas
Expert Advice on Setting Up a Conflict Resolution Training Program Editors, Managing Training & Development	312	(5)
Evaluation of Intervention Success
Measuring the Training Department	317	(9)
Stanley E. Malcolm
Liberating the Lamppost: Shedding Light on Training Evaluation	326	(7)
Peter Bregman
Howie Jacobson
Evaluating E-Degrees	333	(6)
Shari Caudron
Calculating Training Efficiency	339	(6)
Scotty C. DeClue
PART FIVE Focusing on People to Drive Organizational Strategy
Introduction	343	(2)
The Learning Organization in Practice: New Principles for Effective Training	345	(6)
Mark Mallinger
Beyond Training: Reconceptualizing Learning at Work	351	(13)
Patricia Bryans
Richard Smith
Leadership DNA: The Ford Motor Story	364	(11)
Stewart D. Friedman
The Little Airplane That Could	375	(6)
Sarah Fister Gale
Managing Dispersed Work Effectively: A Primer	381	(11)
John D. Adams
A Seat at the Table	392	(5)
Kristine Ellis
Sarah Fister Gale
Turning Passion into Organizational Performance	397	(10)
Richard Chang
PART SIX Training and Performance Resource Almanac
Introduction	405	(2)
Training and Performance Resources Online	407	(24)
Robert Magnan
Directory of Magazines, Journals, and Newsletters Dealing with Training and Performance Issues	431	(30)
A Glossary of Performance Management Terms	461	(14)
Lynn Summers
Directory of Training and Performance Associations and Organizations	475	(22)
Calendar of Conferences and Events, 2002	497	(10)
Index	507