21st Century Business

by Cortada, James W.

• ISBN13: 9780130305695
• ISBN10: 0130305693
• Format: Paperback
• Copyright: 2000-07-01
• Publisher: Pearson P T R

Summary

In a time of unremitting, accelerating technological change, James W. Cortada offers a calm, intelligent path through the wilderness, helping managers understand the big picture and successfully manage the transition to the Internet economy. Cortada shows how to get past the glitter and hype associated with innovation, and leverage the best of the new technologies, without abandoning management fundamentals that are more important today than ever. Cortada demonstrates how to manage and work as your firm transforms itself from an Industrial Age enterprise to an eBusiness -- describing exactly what is changing, how to live in both worlds, and where your future sources of profit and personal success are most likely to come from. Cortada offers new insights into the role of knowledge in a services-centric economy, shows how learning organizations and Internet technologies are transforming work, and demonstrates how to use these new technologies to generate value through smarter, more efficient supply chains. 21st Century Business shows which traditional management practices are still valuable, and which must change -- presenting a street-wise set of proven strategies, guidelines, examples, and tips for every manager.

Table of Contents

Preface	xi
Introduction: What is the Information Age?	xix
A New World Born: It is More Than Just Technology	1	(50)
Foremost an Age of Information Economics	3	(10)
The Search for a New Value Proposition	13	(10)
Globalization and Digitalization	23	(15)
Political Realities	38	(6)
Implications and Actions	44	(3)
Endnotes	47	(4)
Waves of Learning, Waves of Best Practices	51	(44)
Rise of the Competency-Based Enterprise	55	(10)
How Knowledge Management Is Transforming Commerce	65	(5)
Business in a Process-Centric World	70	(10)
Understanding How Waves of Change Work	80	(7)
Implications and Actions	87	(2)
Endnotes	89	(6)
Who are These Knowledge Workers?	95	(40)
Introducing Familiar Roles and New Functions	97	(3)
Where They Came From	100	(3)
How are Knowledge Workers Leveraged Today?	103	(7)
Knowledge Management, Value Chains, and K-Strategies	110	(6)
How Knowledge Management and e-Business Work Together	116	(4)
Implications and Actions	120	(11)
Endnotes	131	(4)
Changing Work: Role of the Internet	135	(34)
The Issue of the Net	137	(8)
What Makes the Internet Different	145	(3)
Issues, Assumptions, and Questions	148	(11)
A Sober View of the Future	159	(5)
Implications for Success	164	(1)
Endnotes	165	(4)
Digitizing Supply and Value Chains	169	(36)
The Value of Viewing Everything as a Supply Chain	173	(13)
The Emerging New Value Chains	186	(8)
Special Role of Communications and Computers	194	(7)
Some Realities	201	(1)
Endnotes	202	(3)
Choosing a Future for Your Company	205	(34)
The Future of the Business Enterprise	207	(8)
Making Trends Work for the Firm	215	(6)
Nature of Management Practices	221	(3)
Cyber Manager or Knowledgeable Leader?	224	(4)
Nature of Measured Success	228	(6)
An Issue of Leadership and Management	234	(3)
Endnotes	237	(2)
Appendix A On Keeping Current: A Strategy and Some Useful Reading	239	(8)
Some Great Reading	241	(6)
Index	247