The 21st Century Manager: Future-Focused Skills for the Next Millennium

by Kamp, Di

• ISBN13: 9780749429508
• ISBN10: 074942950X
• Format: Paperback
• Copyright: 1999-12-01
• Publisher: Kogan Page Ltd

Summary

In a route map to the future, Di Kamp identifies flexibility, responsiveness and adaptability as the distinguishing features in the manager of the next millennium and demonstrates how to discard conventional thinking and outdated theory. Along the way she presents fresh ideas, creative activities and practical pointers in such areas as: -- being a future leader -- motivating and inspiring others -- using emotional intelligence -- being ahead of the game -- always prepared for change -- personal growth -- learning and developing new skills.

Author Biography

Di Kamp, CEO of Meta, is an international Performance Improvement Consultant, spending the majority of her time working with people at all levels within companies. Through Di's down-to-earth and realistic approach, she helps translate theoretical principles into everyday best practice. Di travels extensively throughout the US and UK, working with many different global organizations. She helps individuals tap into their own common sense and wisdom, thereby unleashing the potential of their business.

Table of Contents

Acknowledgements	p. vii
Introduction	p. 1
The Overview
The context	p. 5
The manager as leader	p. 12
Believing that effective management works	p. 24
Endpiece	p. 31
Transforming Yourself
Dealing with change	p. 35
Preparing yourself for effective management	p. 47
Relating to yourself	p. 57
The way you think	p. 66
Being a learner	p. 76
Setting an example	p. 85
Endpiece	p. 93
Communicating Effectively
Building rapport	p. 97
Giving and receiving information	p. 106
Setting a direction	p. 121
Influencing	p. 136
Endpiece	p. 146
Managing Others
Motivating others	p. 149
Supporting others	p. 160
Counselling and coaching	p. 170
Letting them get on with it	p. 181
Endpiece	p. 191
The Rest of the Journey
Continuing to develop	p. 195
Conclusion	p. 203
Recommended reading list	p. 207
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