24/7 Innovation : A Blueprint for Surviving and Thriving in an Age of Change

by Shapiro, Stephen M.

• ISBN13: 9780071376266
• ISBN10: 0071376267
• Format: Hardcover
• Copyright: 2001-09-01
• Publisher: McGraw-Hill

Summary

As the world's largest management and IT consulting firm, with 65,000 people globally, Accenture Consulting is recognized as defining the new consulting market. Serving more than 85 of the Fortune 100 companies, Accenture Consulting has been highly regarded for combining services such as strategy and change management along with innovative technology methods. With 24/7 Innovation, one of Accenture's leading consultants show how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated in exactly the same way every time.

Table of Contents

Acknowledgments	v
Introduction	vii
Prologue: From Boxes to Lines	1	(6)
Part 1. Surviving and Thriving in an Age of Change
Innovation for Competitive Advantage	7	(24)
Part 2. The Blueprint
Process-Enabled Innovation	31	(36)
Creating a Culture of Innovation	67	(28)
Customer Strategies	95	(28)
Technology and Innovation	123	(24)
Innovation through Measurement	147	(26)
Part 3. Making It Happen
Targeting Innovation	173	(22)
Simulating New Models	195	(22)
Getting There	217	(68)
Epilogue: Looking to the Future	239	(12)
Appendixes
A. A Tale of Four Companies	251	(14)
B. Innovation Capability Maturity	265	(8)
C. Applying the Seven Rs	273	(6)
D. Innovation Diagnostic	279	(6)
Notes	285	(4)
Bibliography	289	(2)
Index	291