25 Essential Lessons for Employee Management: How to Protect Your Business

by Demey, Dennis L.; Sankey, Michael L.; Flowers, James R.

• ISBN13: 9781889150253
• ISBN10: 1889150258
• Format: Paperback
• Copyright: 2001-09-01
• Publisher: Natl Book Network

Summary

25 Essential Lessons for Employee Management cuts through conventional practices and provides managers, whether they supervise 3 to 3,000 employees, with easy-to-apply techniques that guide them through four essential processes: The hiring process, new empoyee integration, managing problems and problems employees, as well as abiding by law including FCRA.

Table of Contents

Introduction	3	(2)
Section One: The Hiring Process	5	(142)
How to Set the Foundation for a Proper Company Hiring Process	7	(8)
Problems With Today's Hiring Techniques	7	(1)
Prepare a Job Description	8	(1)
Define the ``Type'' of Employee	8	(1)
The Importance of Proper Documentation	9	(1)
Establish Proper Paperwork Policies	10	(5)
Recruitment & Resumes	15	(6)
Why Sound Recruitment is Important	15	(1)
Before Looking for Candidates	16	(2)
Using Community & College Sources	18	(1)
Resumes	18	(1)
Tips on Analyzing Resumes	19	(2)
The Importance of Job Descriptions	21	(4)
Defining Duties & Responsibilities	21	(2)
Defining Specifications & Requirements	23	(2)
Make The Basic Application Form & Other Pre-Hiring Forms Work for You	25	(16)
Start with a Cover Sheet	25	(2)
The Importance of the Basic Application	27	(1)
Four Critical Items on the Application Form	27	(2)
Subject Areas to Avoid On the Application	29	(1)
Other Critical Pre-Hiring Forms	30	(11)
Hiring & Discrimination	41	(8)
Discrimination Quiz	41	(1)
Occasions for Discrimination	42	(1)
The Major Federal Laws That Prohibit Hiring Discrimination	42	(1)
Compliance with the Fair Credit Reporting Act (FCRA)	43	(1)
Illegal Discrimination Definitions per EEOC	44	(1)
More About Disability Discrimination	45	(1)
The Do's & Don't List - What You Can & Cannot Ask Prior to Hiring	46	(3)
Pre-Employment Screening Policy	49	(8)
No Screening is the Worst Policy	50	(1)
The Components of a Pre-Employment Background Check	50	(1)
Formulating a Proper Company Screening Policy	51	(3)
Pre-Employment Screening Vendors	54	(1)
Be Aware of the Potential of Identity Theft	54	(3)
Background Checks	57	(42)
Obligations of Employers and the Fair Credit Reporting Act (FCRA)	57	(1)
How to Verify Social Security Numbers	58	(5)
How to Utilize Credit Report Data	63	(2)
How to Verify Employment History	65	(7)
How to Verify Personal References	72	(1)
How to Check Criminal History	73	(5)
Local Police Record Request	78	(2)
How to Verify Educational Background	80	(3)
How to Confirm Professional Licenses & Registrations	83	(3)
How to Verify Military Service	86	(3)
How to Obtain Motor Vehicle Reports	89	(4)
How to Search for Civil Records	93	(6)
Pre-Employment Screening Firms	99	(8)
Components of a Quality Screening Vendor	101	(4)
Where to Find a Vendor or Screening Company	105	(2)
Pre-Employment Testing	107	(10)
Psychological & Aptitude Testing	107	(2)
Skills Tests	109	(1)
Drug & Medical Testing	110	(1)
Importance of Drug Testing to Business Today	110	(1)
How to Establish a Drug Testing Policy	111	(4)
The Other Side - Beating the Drug Tests	115	(1)
A Few Words About Lie Detector Tests	115	(2)
Conducting The Interview	117	(10)
``Before the Interview'' Checklist	117	(1)
Interview Procedures	118	(1)
A Guide to Proper Questioning	119	(2)
Avoid Improper Interview Questions	121	(2)
After the Interview	123	(1)
Applicant/Resume Evaluation Form	124	(1)
Computer-Assisted Interviewing	125	(2)
Making the Job Offer - The Proper Sequence	127	(12)
The Acknowledgement	127	(1)
Complete All Requisite Forms	128	(9)
Verify, Verify, Verify	137	(2)
How to Properly Reject Candidates	139	(8)
Options Not Recommended	139	(1)
Options Recommended	139	(1)
What to Tell a Rejected Candidate	140	(7)
Section One: Pop Quiz	143	(4)
Section Two: Bringing The New Employee On Board	147	(34)
The New Employee Orientation Process	149	(4)
Creating an Orientation Program & Schedule	149	(4)
The Employee Handbook	153	(4)
Hours of Employment	153	(1)
Salary Issues	153	(1)
Benefits	154	(1)
Sick Leave	154	(1)
Holidays, Vacations & Job Attendance	154	(1)
Conduct of the Employee	154	(1)
A Few Words of Caution	155	(2)
Probationary Employment, Temporary Help, & Subcontractors	157	(10)
Use of Probationary Employment	157	(2)
Using Temporary Help (Temps)	159	(1)
Using Subcontractors	160	(4)
Leasing Employees or Using a PEO (Professional Employment Organization)	164	(3)
Retention Efforts	167	(6)
Recognition and Encouragement	167	(1)
Open Communication	168	(1)
Competitive Salary	168	(1)
Benefits Package	169	(1)
Ongoing Education	169	(1)
Out-of-the-Ordinary Perks	169	(1)
Make It Fun to Come to Work	170	(3)
Using Performance Reviews	173	(8)
When Should Reviews be Conducted	173	(1)
Designing a Performance Review Form	174	(2)
Summary of Performance and Call For Action	176	(5)
Section Three: When Problems Arise	181	(36)
How to Deal With Unsatisfactory Employees	183	(8)
Recognizing the Root of the Problem	183	(1)
Disciplinary Measures Vs. Corrective Actions	184	(2)
A Motivational Approach to Discipline	186	(1)
How to Conduct Corrective Interviews	186	(5)
How to Handle a Complaint, Grievance or Potential Litigation	191	(4)
Treatment of Complaints	191	(1)
Treatment of Grievances	192	(1)
Treatment of Litigation	193	(1)
Consider Arbitration Agreements	194	(1)
How to Handle Workers' Compensation Issues	195	(10)
Set Company Safety Policies	196	(1)
Guidelines to Reduce Fraud	196	(1)
How to Spot Signs of Potential Fraud	197	(1)
Suggested Remedies to Control Abuse	198	(5)
Tie It Al Together	203	(2)
Termination Procedures	205	(6)
Legitimate Reasons for Dismissal	205	(1)
Act Swiftly	206	(1)
Is the Termination is Legal?	206	(1)
Employment At-Will	207	(4)
Exit Interviews, Packages, & Termination Meetings	211	(6)
Exit Interviews	211	(1)
Exit Packages	212	(1)
Termination Meetings	212	(5)
Section Four: Abiding By The Law	217	(2)
How to Comply with State Discrimination Laws	219	(1)
Laws Defined by Number or Type of Employees	219	(1)
State Specific Discriminatory Laws	219	(1)
An Overview of Certain State Law Topics	220	(1)
Reasons for Terminating Employees	220	(1)
Obtaining Criminal Record Checks for Employment Purposes	221	(1)
Alcohol and Drug Testing	222	(1)
Former Employer Immunity for Reference Checks	222	(2)
Workers' Compensation	224	(3)
How to Comply with Federal Discrimination Laws	227	(1)
Important Federal Discrimination Laws	228	(8)
Other Topics of Employer Concern Administered by the US Department of Labor	236	(4)
Quick Guide Federal Law Chart	240	(3)
Answers on How to Comply with Other Legal Issues	243	(1)
Sexual Harassment	243	(1)
Hiring the Handicapped	244	(1)
Age, Race, Ethnic Background, Religion, Pregnancy	245	(1)
Retention of Employee Records	245	(1)
Employers Monitoring Employees	245	(2)
Hours of Employment	247	(1)
Dealing with AIDS	248	(1)
Appendices:
I. Fair Credit Reporting Act	249	(8)
II. The Social Security Number Check	257	(12)
III. Employer Forms	269	(30)
IV. Summary of Recommended Web Sites & Other Resources	299	(10)
V. State Agency Public Record Restrictions Table	309