The 3 Keys to Empowerment

by BLANCHARD, KENCARLOS, JOHN P.

• ISBN13: 9781576751602
• ISBN10: 1576751600
• Edition: Reprint
• Format: Trade Paper
• Copyright: 2001-04-16
• Publisher: Berrett-Koehler Publishers

Summary

Empowerment is a process that requires ongoing effort, awareness, and commitment to transforming the hierarchy. The 3 Keys to Empowerment is an essential guide that offers managers detailed, hands-on answers to their real-life questions about how to navigate the journey to empowerment. Written in an accessible Q&A format, the book closely examines and expands on the three keys to empowerment, sharing information, creating autonomy through boundaries, and replacing the hierarchy with teams. It outlines the promises and challenges of each stage of the journey, providing managers with thought- provoking questions, clear advice, effective activities, and action tools that will help them create a culture of empowerment.

Author Biography

Ken Blanchard is chairman of The Ken Blanchard Companies, a full-service management consulting and training company in the areas of empowerment, leadership, teamwork, performance managing, customer service, quality management, ethics, and visioning. One of the most sought-after speakers to management groups, he is coauthor of 15 books, including The One Minute Manager, many of which have been international bestsellers. John P. Carlos is a management consultant, trainer, and motivational speaker. He heads his own consulting group and is a consulting partner with The Ken Blanchard Companies. For ten years he was the director of training for Circle K, a retail food company with more than 5,000 outlets worldwide. Alan Randolph is an internationally known management educator and consultant and accomplished author. His clients have included many of the Fortune 100 companies, as well as a number of smaller entrepreneurial companies. He is the author or coauthor of 6 books and is a consulting partner with The Ken Blanchard Companies.

Table of Contents

Preface	ix
Introduction: The Challenge of Moving to Empowerment	1	(2)
Releasing the Power within People	3	(16)
Using Situational Leadership® II to Guide the Journey	19	(26)
Stage One: Starting and Orienting the Journey	45	(78)
Share Information to Kick-Start the Process	47	(28)
Declare Clear Boundaries to Begin Creating Autonomy	75	(26)
Begin Developing Teams to Replace the Hierarchy	101	(22)
Stage Two: Change and Discouragement	123	(74)
Share More Information and Listen for Information	127	(26)
Widen the Boundaries to Create More Autonomy and Responsibility	153	(26)
Let Teams Take on More of the Hierarchical Roles	179	(18)
Stage Three: Adopting and Refining Empowerment	197	(60)
Enhance Information Sharing to Drive Performance	201	(18)
Incorporate Boundaries into Everyone's Value System	219	(16)
Let Teams Replace the Hierarchy	235	(14)
Conclusion: A Look Back (and Forward) at the Journey	247	(2)
Summarizing the Action Plan for Greating Empowerment	249	(8)
Notes	257	(4)
Index	261