50 One-Minute Tips for Retaining Employees : Building a Win-Win Environment

by Hayes, David K.

• ISBN13: 9781560526445
• ISBN10: 1560526440
• Format: Paperback
• Copyright: 2001-06-28
• Publisher: Crisp Learning

Summary

It is hard enough to retain highly trained and technical workers but facing the challenge of keeping hourly workers, getting new people off on the right foot, and training people to become good trainers are major challenges today.

Table of Contents

Strategy 1: Follow Sound Management Advice
Serve First and Lead Second	3	(2)
Establish Your Employee Average Retention Rate	5	(2)
Estimate Your Turnover Costs	7	(2)
Follow All Applicable Federal and State Child Labor Laws	9	(1)
Eliminate Workers Who Won't	10	(2)
Eliminate Managers Who Can't	12	(2)
Manage Your Customers	14	(5)
Strategy 2: Make First Impressions Count (Orientation)
Understand the Role of Starting Wages	19	(2)
Inform Employees About Their Total Compensation	21	(2)
Explain the Long-Term Benefits of Staying	23	(2)
Share Your Vision	25	(3)
Motivate Entry-Level Employees	28	(2)
Conduct an Entrance Interview	30	(1)
Create Career Ladders	31	(4)
Strategy 3: Train! Train! Train! (and Do It Correctly)
Invest in Training	35	(2)
Encourage Employees to Try Your Product or Service	37	(2)
Train Trainers to Train	39	(2)
Reward Your Trainers	41	(1)
Relieve Trainers of Other Job Duties	42	(2)
Conduct Pre-Shift Training	44	(3)
Strategy 4: Maintain a Professional Workplace
Strictly Enforce a Zero-Tolerance Harassment Policy	47	(3)
Create a Culturally Diverse Workforce	50	(2)
Make Employee Safety a Top Priority	52	(2)
Ensure Reasonable Accommodations for Disabled Employees	54	(2)
Share Financial Numbers with Employees	56	(5)
Strategy 5: Supervise As You Would Like to Be Supervised
Enforce ``On-Time'' Policies Fairly and Consistently	61	(1)
Be Careful Not to Over-Schedule	62	(2)
Give Employees a Personal Copy of Their Work Schedule	64	(2)
Seek Out Employee Assistance Programs	66	(2)
Invite ``Fast-Track'' Employees to Attend Management Meetings	68	(2)
Implement a ``Catch the Employee Doing Something Right'' Program	70	(2)
Conduct an Exit Interview with Employees Who Leave	72	(5)
Strategy 6: Encourage Ongoing Communication
Hold Employee-Focused Meetings for Non-Management	77	(3)
Communicate the Benefits of Your Unique Organization	80	(2)
Create an Employee Retention Council	82	(1)
Recognize Employee Birthdays	83	(1)
Make Daily ``Howdy'' Rounds	84	(3)
Strategy 7: Create a Friendly Workplace
Use Employee Recognition Programs	87	(2)
Build a Great Team and Praise It Often	89	(1)
Write a Personal Letter to Parents of Teenage Employees	90	(1)
Share Scheduling Responsibilities with Employees	91	(1)
Reward Employees Who Work on Non-Scheduled Days	92	(2)
Invite Family Members of New Employees to Visit Your Workplace	94	(2)
Make the Workplace Fun	96	(3)
Strategy 8: Help Your Employees Succeed
Identify State-Approved (Licensed) Childcare Options	99	(2)
Reward Success in Each Employee	101	(2)
Recognize Your Employees' Eldercare Responsibilities	103	(1)
Don't Punish Your Best for Being Good	104	(1)
Go to Lunch	105	(1)
Help Employees Learn About Public Transportation Systems	106	(3)
Additional Reading	109