525 Ways to Be a Better Manager

by Coleman, Ron; Barrie, Giles

• ISBN13: 9780566079696
• ISBN10: 0566079690
• Edition: 2nd
• Format: Hardcover
• Copyright: 1998-11-01
• Publisher: Gower Pub Co

Table of Contents

Preface	ix
Introduction	xiv
What are you paid to do?	xiv
How are you responsible for your organization's money?	xv
How are you responsible for your organization's material resources?	xvi
What staff expect from their manager	xvii
The art of managing people	1	(10)
Create the right environment	1	(5)
Your relationship with your team	6	(3)
Personal Action Plan	9	(2)
How to recruit and select	11	(20)
The preliminaries	12	(2)
Attracting suitable applicants	14	(1)
Job Description	15	(2)
Person Profile	17	(4)
Screening	21	(1)
Selection interviewing -- preparation	22	(1)
Selection interviewing -- technique	23	(3)
Winners and losers	26	(1)
Selection testing	27	(1)
Final checks	28	(2)
Personal Action Plan	30	(1)
How to plan	31	(10)
Long-term planning	34	(3)
Short-term planning	37	(2)
Personal Action Plan	39	(2)
How to organize	41	(12)
Organizing your team	43	(1)
Managing your time	44	(3)
Managing the company's money	47	(1)
Organizing material resources	48	(1)
Improving systems	49	(2)
Personal Action Plan	51	(2)
How to maintain control	53	(26)
Financial control	56	(2)
Performance standards	58	(4)
Management Performance Review	62	(1)
Staff performance Review	63	(8)
Material resources	71	(1)
Skills Review and Training Planner	72	(2)
Information you need	74	(4)
Personal Action Plan	78	(1)
How to train and develop	79	(14)
Induction and initial training	80	(2)
How people learn	82	(1)
Identifying training needs	83	(1)
Planning training	84	(2)
Planning individuals	86	(1)
Training groups	86	(3)
Developing potential	89	(1)
Limitations of training	90	(1)
Evaluating training	90	(2)
Personal Action Plan	92	(1)
How to solve people problems	93	(14)
Unsatisfactory performance	95	(5)
Handling grievances	100	(2)
Counselling	102	(3)
Personal Action Plan	105	(2)
How to make decisions	107	(12)
Concultation, involvement and empowerment	109	(4)
Timing	113	(1)
Making the decision	114	(1)
Acting on decisions	115	(1)
Improving your decision-making ability	115	(2)
Personal Action Plan	117	(2)
How to delegate	119	(8)
What and when	121	(1)
To whom	122	(2)
How	124	(1)
Following up	125	(1)
Personal Action Plan	126	(1)
How to lead and motivate	127	(14)
Team leadership	131	(4)
Motivating individuals	135	(2)
Financial and other rewards	137	(1)
Your leadership style	137	(3)
Personal Action Plan	140	(1)
How to communicate	141	(20)
Face to Face	143	(2)
Developing your listening skills	145	(2)
Conducting meetings	147	(2)
Speaking to groups	149	(3)
Written communication	152	(4)
Using the telephone	156	(3)
Personal Action Plan	159	(2)
How to manage your career	161
On being promoted	161
Developing your effectiveness	168
Living longer	170
Shaping your own destiny	171
Personal Action Plan	173