did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9781292220925

7 Principles of Conflict Resolution, The How to resolve disputes, defuse difficult situations and reach agreement

by
  • ISBN13:

    9781292220925

  • ISBN10:

    1292220929

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2018-06-26
  • Publisher: FT Publishing International

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Complimentary 7-Day eTextbook Access - Read more
    When you rent or buy this book, you will receive complimentary 7-day online access to the eTextbook version from your PC, Mac, tablet, or smartphone. Feature not included on Marketplace Items.
List Price: $33.99 Save up to $14.11
  • Rent Book $19.88
    Add to Cart Free Shipping Icon Free Shipping

    TERM
    PRICE
    DUE

    7-Day eTextbook Access 7-Day eTextbook Access

    USUALLY SHIPS IN 24-48 HOURS
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.

Supplemental Materials

What is included with this book?

Summary

7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you’re new to the subject or an experienced practitioner.

 

This books sets the out 7 principles to create and maintain successful, workable relationships through effective conflict resolution.  It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.

 

The 7 principles to effective conflict resolution will enable you to understand, discuss and resolve problematic situations whether as an individual or organisation:

 

1. Acknowledge the Conflict

2. Take Control: building resolution focussed conversations

3. Construct a Resolution with the Conflict Resolution Framework

4. Enable others’ Success

5. Build the Resolution Culture

6. Walk the Walk

7. Engage the safety net: When informal resolution doesn’t work

 

7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.

Author Biography

Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004.  She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients.  She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.

Table of Contents

  • PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
  • 1 What you need to know about conflict
  • 2 The language of early conflict resolution
  • 3 Mediation: What it is and why it works
  • PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
  • 4 Principle 1: Acknowledge the conflict
  • 5 Principle 2: Take control of your response
  • 6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
  • 7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
  • 8 Principle 4: Manage the resolution – the soft mediation assignment
  • 9 Principle 5: Build a culture of early conflict resolution
  • 10 Principle 6: Walk the walk – using conflict resolution tools in everyday life
  • 11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t work
  • PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
  • 12 Getting the mediation process off the ground
  • 13 Preparing for mediation
  • 14 Becoming a mediator
  • APPENDICES
  • Appendix 1: Employee questionnaire
  • Appendix 2: Director/team lead questionnaire
  • Appendix 3: Head of legal/HR/finance questionnaire
  • Appendix 4: Client/stakeholder questionnaire

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program