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9780470631799

70-272 : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

by
  • ISBN13:

    9780470631799

  • ISBN10:

    0470631791

  • Edition: CD
  • Format: Paperback
  • Copyright: 2010-02-01
  • Publisher: Wiley

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Summary

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

Author Biography

Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software—any time, any place and on any device.

Table of Contents

Introduction to Desktop Support
Resolving a Service Call
Troubleshoot the Operating System
Microsoft Office Outlook 2003 and Outlook Express
Configure Internet Explorer
Install and Configure Office Applications
Troubleshoot Office Applications
Common Connectivity Problems
Security and Security Permissions
Protect the Computer
Troubleshooting Application Access on Multiuser, Multiboot, and Networked Computers
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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