This Microsoft Outlook 2013, Exam 77-423 is the only Microsoft Official Academic Course (MOAC) textbook. This series includes a complete classroom instructional program. This Outlook 2013 text is mapped to the Outlook 2013 certification exam objectives and is designed to re-enforce workforce skills. With this book students learn to format message content by using character and paragraph formatting, use graphic elements such as charts and tables, and create contact records, tasks, and appointments from incoming messages. They create contact groups, schedule meetings, and share schedules to facilitate communication with other Outlook users and much more. Outlook 2013 certification can help students with classwork and differentiate job hunters in today’s competitive job market.

The Microsoft Official Academic Course (MOAC) Program is the official product for Microsoft Programs in higher education. These learning products are created especially for the academic market and combine the business world focus and market research of Microsoft with 200 years of successful higher education publishing from Wiley.
The program is based upon the same curriculum as the Microsoft IT Certifications to build the skills students need to succeed at work and the preparation they need to validate those skills and get the jobs they seek.
All the support instructors need to deliver great courses on Microsoft software is in the program. Student copies of the textbooks include the trial software in select markets and student files for completing homework assignments. Microsoft Updates will bring you the latest information on new products and curriculums and are a part of the program. MOAC is a great way for instructors to get ready to teach and for students to get ready for work.

Lesson 1 Getting to Know Outlook

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Workspace

Starting Outlook

Launching Outlook from the Windows Start Screen

Launching Outlook from a Shortcut Tile

Working in the Outlook Window

Navigating in Outlook

Using the Onscreen Tools

Changing Outlook's View

Personalizing Outlook

Customizing the Navigation Pane

Changing the Reading Pane View

Showing or Hiding Fields in a List View

Customizing the To-Do Bar

Using Backstage View

Using the File Tab to Open Backstage View

Setting General Options

Setting Advanced Options

Setting Language Options

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Lesson 2: E-mail Basics

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft's Outlook's Message Window

Creating Messages

Composing a Message

Specifying Message Content Format

Sending Messages

Showing or Hiding the From and Bcc Fields

Sending a Message

Resending a Message

Reading and Responding to Messages

Automatically Previewing Messages

Sending a Reply to a Message

Forwarding a Message

Printing an Email Message

Saving a Message in an External Format

Formatting Messages

Software Orientation

Formatting Outlook Messages

Using Formatting Tools

Formatting Paragraphs

Applying Styles to a Message

Creating Styles

Applying a Message Theme

Creating a New Theme

Using Paste Special

Personalizing Messages

Creating a Personal Signature

Adding a Signature to a Single Message

Adding a Signature to All Outgoing Messages

Create and Use Quick Parts

Creating a Quick Part

Using Quick Parts

Managing Quick Parts

Inserting and Formatting Graphic Message Content

Software Orientation

The Insert Tab

Inserting a Graphical Element

Formatting Graphical Elements

Inserting a Hyperlink

Working with Attachments

Software Orientation

The Attachment Tools Tab

Attaching an External File to a Message

Attaching an Outlook item to a Message

Previewing an Attachment in Outlook

Saving an Attachment from the Message List

Saving an Attachment from the Reading Pane

Saving an Attachment from an Open Message

Opening an Email Attachment

Removing an Attachment from a Message

Printing an Attachment

Summary Skill Matrix

Assessments

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Lesson 3 Advanced Email Tools

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Mail Options

Managing Automatic Message Handling

Setting Mail Options

Specifying Options for Replies and Forwards

Automating Message Format

Specifying the Default Font for New Messages

Setting a Default Theme for all New HTML Messages

Using Message Options

Prioritizing Messages

Setting a Reminder for Recipients

Specifying the Sending Account

Software Orientation

Microsoft Outlook's Message Options Tab

Requesting Delivery and Read Receipts

Saving a Sent Item to a Specific Folder

Software Orientation

Microsoft Outlook's Advanced Message Options

Directing Replies to a Specific Address

Configuring Message Delivery Options

Working with Voting Options

Using Standard Voting Buttons

Configuring Custom Voting Buttons

Working with Security

Marking a Message as Private

Using a Digital Signatures

Using Encryption

Locating Messages

Sorting Messages by Attributes

Filtering Email Messages

Using Instant Search

Searching Multiple Accounts

Using Built-in Search Folders

Printing Multiple Messages

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Circling Back

Lesson 4: Managing Email Messages

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Folder List

Working with Folders

Creating and Moving a Mail Folder

Deleting and Restoring a Folder

Moving Messages to a Different Folder

Using Conversation View

Software Orientation

Microsoft Outlook's Conversation View

Turning on Conversation View

Working with Conversation

Ignoring a Conversation

Managing the Mailbox

Marking a Message as Read or Unread

Deleting an Email Messages

Setting a Flag as a Reminder for a Message

Working with Reminder Windows

Using Outlook’s CleanUp Tools

Viewing Mailbox Size and Cleanup Tools

Emptying the Deleted Items Folder

Archiving Outlook Items

Managing Junk Mail

Viewing Message Properties

Filtering Junk Mail

Using Not Junk to return a Specific Message to the Inbox

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Lesson 5: Automating Message Processing

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Rules and Alerts Window

Creating & Running Rules

Creating a Rule from a Template

Testing a Rule

Creating a Rule from a Selected Message

Running a Rule

Creating a Rule by Copying an Existing Rule

Creating a Rule from Scratch

Managing Rules

Sequencing Rules

Turning Off a Rule

Deleting Rules

Working with Automated Microsoft Exchange Tools

Creating an Auto-reply Message

Delegating Access to Your Messages

Modifying and Removing Delegate Access

Using Quick Steps

Performing Quick Steps

Editing Quick Steps

Duplicating Quick Steps

Creating Quick Steps

Deleting Quick Steps

Reseting Quick Steps to Default

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Lesson 6: Working with Contacts

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's People

Creating and Modifying Contacts

Creating a Contact from Scratch

Creating a Contact from an Existing Contact

Creating a Contact from a Suggested Contact

Updating Contact Information

Sending and Receiving Contacts

Forwarding a Contact as an Attachment

Saving a Contact Received as a Contact Record

Creating a Contact from a Message Header

Viewing and Deleting Contacts

Viewing Contacts

Deleting Contacts

Creating and Manipulate Contact Groups

Creating a Contact Group

Creating a Contact Group from an Existing Contact Group

Managing Contact Group Membership

Using Contact Group Notes

Forwarding a Contact Group

Deleting a Contact Group

Sending a Message to a Contact Group

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Lesson 7: Advanced Contact Management

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Business Card Window

Using Electronic Business Cards

Editing an Electronic Business Card

Sending an Electronic Business Card

Creating a Contact from an Electronic Business Card

Using an Electronic Business Card in a Signature

Finding Contact Information

Searching for Contacts

Adding Tags to Contacts

Searching for Items Related to a Contact

Creating a Custom Search Folder

Creating a Secondary Address Book

Creating a Secondary Address Book for Personal Contacts

Importing a Secondary Address Book from a File

Importing Contacts from External Sources

Using the Social Connector

Printing Contacts and Multiple Contacts

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Circling Back

Lesson 8: Calendar Basics

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Appointment Window

Creating Appointments

Creating a One-Time Appointment

Creating an Appointment from a Message

Creating an Appointment from a Task

Setting Appointment Options

Creating and Customizing Appointments

Scheduling a Recurring Appointment

Marking an Appointment as Private

Forwarding an Appointment

Creating Events

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Lesson 9: Managing Meetings

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Meeting Window

Creating a Meeting Request

Creating a One-Time Meeting

Software Orientation

Microsoft Outlook's Scheduling Assistant

Inviting Mandatory and Optional Attendees

Determining When Attendees Can Meet

Using the Room Finder

Sending a Meeting to a Contact Group

Creating a Meeting from a Message

Setting Response Options for a Meeting Request

Configure Meeting Reminders

Responding to a Meeting Request

Responding to a Meeting Request

Proposing a New Time for a Meeting

Managing a Meeting

Tracking Responses to a Meeting Request

Accepting a Proposed New Meeting Time

Updating a Meeting Request

Changing a Meeting Time

Scheduling a Meeting Resource

Adding and Updating a New Attendee

Canceling a Meeting or Invitation

Managing a Recurring Meeting

Creating a Recurring Meeting

Changing One Occurrence of a Recurring Meeting

Sharing Meeting Notes

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Lesson 10: Advanced Calendar Management

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Calendar Options

Setting Calendar Options

Defining Your Work Week

Changing Your Time Zone

Displaying Multiple Time Zones

Customizing the Weather Bar

Adding Holidays to the Calendar

Configuring Your Free/Busy Settings

Changing the Calendar Color

Searching Calendars

Sharing Your Calendar

Sharing Your Calendar with Other Network Users

Sending Calendar Information via Email

Registering for Microsoft Outlook Calendar Sharing

Publishing Calendar Information to Office.com

Working with Multiple Calendars

Creating a Custom Calendar

Displaying or hiding Calendars

Viewing a Calender Shared via Email

Viewing Another Network User's Calendar

Subscribing to an Internet Calendar

Using Overlay Mode to View Multiple Calendars

Creating a Calendar Group

Arranging the Calendar View

Printing Calendars

Deleting Calendars

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Circling Back

Lesson 11: Managing Tasks

Creating New Tasks

Creating a One-Time Task

Creating a Recurring Task

Creating a Task from a Message

Working with Task Options

Setting Task Options

Working with Task Views

Managing and Completing a Task

Updating an Assigned Task

Making a Task Private

Managing Task Details

Marking a Task as Complete

Searching for Tasks

Moving or Copying a Task to Another Folder

Printing Tasks

Working with Assigned Tasks

Assigning a Task to Another Outlook User

Accepting or Declining a Task Assignment

Sending a Status Report

Syncing Outlook Tasks with Outlook.com

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Lesson 12: Categories and Outlook Data Files

Working with Categories

Categorizing Outlook Items

Categorizing Calendar Items

Modifying and Creating Color Categories

Setting Quick Click Category

Sorting Items by Color Category

Searching for Items by Category

Working with Data Files

Creating a Data File

Selecting a Data File for a Mail Account

Changing Data File Settings

Lesson 13: Managing Notes & Journal Entries

Working with Notes

Setting Notes Options

Creating and Manipulating Notes

Creating a Note

Categorizing & Printing Notes

Exploring Notes Views

Working with the Journal

Setting Journal Options

Connecting Automatic Journal Entries with a Contact

Creating a Manual Journal Entry

Changing Journal Views

Summary Skill Matrix

Assessment

Knowledge Assessment

Competency Assessment

Proficiency Assessment

Mastery Assessment

Internet Ready

Workplace Ready

Circling Back

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.