90 Days to a High-Performance Team: A Complete Problem-solving Strategy to Help Your Team Thirve in any Environment

by DeVany, Chris

• ISBN13: 9780071629409
• ISBN10: 0071629408
• Edition: 1st
• Format: Paperback
• Copyright: 2009-11-30
• Publisher: McGraw-Hill Education

Summary

Whether you're new to managing your team or just trying a fresh approach, this step-by-step guide ensures you'll get the strongest performance possible out of your team-in any environment. With strategies presented in manageable daily, weekly, monthly and quarterly timelines, the program covers the full range of workplace issues-from outdated systems and company politics to budget cuts and backstabbing.

Author Biography

Christopher DeVany is founder and.president of Pinnacle Performance Improvement Worldwide,.a firm which focuses on management and organization.development. DeVany has published numerous articles in.the fields of management, sales, teambuilding, leadership,.ethics, and diversity..

Table of Contents

Acknowledgments	p. xv
Introduction: How to Use This Book	p. xvii
Making the Team Work: Getting It Done in Ten Steps	p. 1
You've Just Started Managing Your Team...Now What?	p. 3
Before You Start: Preplanning the Approach	p. 3
First Day: What Do You Say? What Do You Hear? How Do You Respond?	p. 5
First Week: What Are Your Top Three Priorities?	p. 5
First Month: Success Against the Top Three Priorities-Next Steps	p. 11
Managing Your Time	p. 12
First 90 Days: Top Three Mantra; Managing Results; Raising the Bar	p. 13
Implementing a New Habit	p. 16
Manager's Time-Out: Human Behavior (People, Processes, and Priorities)	p. 17
Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships	p. 19
Before You Start: Products, Service, and Relationships-How Do You Distinguish Yourself, Your Team, and Your Organization?	p. 19
First Day: Developing a Cogent Market Analysis for Your Enterprise and Your Customers	p. 21
First Week: Approaching Customers and Prospective Customers	p. 22
First Month: Communicating Effectively to Grow the Enterprise	p. 22
First 90 Days: Using Referrals and Testimonials to Perfection	p. 23
Manager's Time-Out: Customer Service	p. 25
Communication Breakdowns: What to Do and What Not to Do	p. 27
Before You Start: What's the Problem as You See It?	p. 27
First Day: What is the Problem as They See It?	p. 30
First Week: Let's Relate, Strategize, and Implement Solutions Together-RSI in Action	p. 31
First Month: Repeating and Building on Success	p. 33
First 90 Days: The 12-Week Team Communication Action Plan-It Works!	p. 34
Effective Listening Exercises	p. 44
Manager's Time-Out: Communication	p. 48
Facilitating Change: How to Get the "Ain't It Awfuls" on Your and Your Team's Side	p. 51
Before You Start: Ain't it Awful? Clarifying and Confirming for Yourself What the Top Anticipated Changes Are	p. 51
First Day: Communicating Anticipated Changes to Your Team; Gaining Their Input	p. 52
First Week: The Team Approach to Addressing Change Priority #1- Implementing Action Plans	p. 52
First Month: Team Results Against Top Three Team Goals; Weekly Review, Charting Progress, Facilitating Results	p. 53
First 90 Days: How'd We Do Against Our Top Three? Recognizing and Building on Success	p. 54
Manager's Time-Out: Facilitating Change	p. 55
Ridding Yourself of That "One Little Troublemaker": Legally and Ethically-In Five Easy Steps	p. 59
Before You Start: Who Is the Problem? What Approaches Have We Tried? What Worked and What Didn't?	p. 59
First Day: Privately Inviting the Troublemaker into a Collaborative, Problem-Solving Conversation	p. 60
First Week: Progress Against Action Plan from Troublemaker and Troubled Team	p. 61
First Month: Reviewing Performance; Clarifying and Confirming Salvageability; Warnings?	p. 62
First 90 Days: Still with Us or Gone? Progress Against Action Plans: Cut or Contributing?	p. 63
Manager's Time-Out: Managing Performance While Dealing with the Troublemaker	p. 64
"The Boss from Hell": Help Is on the Way!	p. 67
Before You Start: Discussing with Trusted Others, Seeking Advice	p. 67
First Day: Approaching the Boss Collaboratively	p. 67
First Week: That Important Conversation: Progress or "Punt"?	p. 68
First Month: What Has Improved and What Hasn't?	p. 70
First 90 Days: Reviewing Working Relationship Progress; Charting Next Steps	p. 70
Manager's Time-Out: Improving Your Working Relationships Not Just with Your Boss, but with Everyone	p. 72
Your Team Is Clashing with Another Team-Getting Everyone on the Same Page	p. 77
Before You Start: Writing Down Your "Clash Assessment"	p. 77
First Day: Meeting with Your Team to Clarify Current State and Desired State	p. 86
Second Day: Meeting with the Other Team's Manager to Reach Shared Understandings	p. 89
First Week: Facilitating Meeting of Two Managers or Two Teams to Craft Working Action Plans	p. 89
First Month: What Has Improved? What Hasn't? Building on Success...or Taking Corrective Action	p. 90
First 90 Days: Charting Progress; Reviewing Working Relationships' Progress Against Plan	p. 91
Manager's Time-Out: Resolving Your Conflicts Using the RSI Model	p. 92
Managing Performance and Performance Reviews-Using Managing "Music" to "Soothe the Savage Breast"	p. 97
Before You Start: Not Another Performance Review! Breaking Them Down Over a Year into Bite-Size Gulps	p. 97
First Day: Reviewing Performance with Top Performer	p. 102
First Week: Starting to Implement Daily, One-on-One Performance Conversations with Each and Every Member of Your Team	p. 103
First Month: Met with Everyone at Least Once? Results?	p. 105
First 90 Days: Success-Building, "Needs Improving" Changes, Progress Report, Next Steps	p. 106
Manager's Time-Out: Managing Performance	p. 112
Budgeting (Ugghh!)-Getting the Help You Need from Others to Save Yourself Time, Energy, Frustration, and Money	p. 119
Before You Start: I Hate Budgets! Asking a Financial Manager for Help and Getting It	p. 119
First Day: Meeting with Manager-Helper; Presenting Data; Receiving Brutally Honest Feedback; Action Planning	p. 120
First Week: Budget Action Planning, Progress Against the Top Three Priorities	p. 121
First Month: Budgeting Monthly, Progress Reporting	p. 122
First 90 Days: Budgeting Quarterly, Verifying Progress	p. 122
Manager's Time-Out: Budgeting	p. 124
From Forming to Performing: The Top Ten Ways to Develop a Managing "Rhythm" That Works for You and Your Team	p. 127
Before You Start: In Which "Stage" Is Our Team?	p. 127
First Day: Meet with Team to Share Assessment; Ask for Solution Input; Action Planning	p. 135
First Week: Progress Against Action Plan?	p. 136
First Month: Have We "Hit" Our Top Three Goals? What Are the Characteristics of Effective Teams?	p. 137
First 90 Days: After Three Months, What Do We Do to Continue Growing? Team Member and Team Action Plans	p. 139
Manager's Time-Out: Team Building	p. 144
Additional Tools and Resources	p. 145
So Far Away: Managing Virtual or Remote Teams	p. 147
Before Starting and the First Day: Communication and Problem Solving	p. 148
Week One: Giving People a Road Map for Problem Solving and Team Building	p. 148
First Month: Procedures, Policies, and Actions That Will Help Your "Extended Team" Come Together	p. 152
First 90 Days: Gaining Consensus and Building a "Winning" Team Structure-The Ten Principles That Will Help You Today, Tomorrow, and Beyond	p. 157
Using Technology	p. 163
The Technologies	p. 165
Additional Considerations	p. 170
Conclusion	p. 173
Motivating the Masses: How to Be a Great Coach	p. 175
Index	p. 189
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