Action Coaching How to Leverage Individual Performance for Company Success

by Dotlich, David L.; Cairo, Peter C.

• ISBN13: 9780787944773
• ISBN10: 0787944777
• Edition: 1st
• Format: Paperback
• Copyright: 1999-09-16
• Publisher: Jossey-Bass

Summary

Chances are, if you're a manager in most any organization today, coaching has become an integral part of your responsibilities. And there's no more effective approach to coaching than Action Coaching. Developed by the authors through their work with Levi Strauss, Colgate, Bank of America, Arthur Andersen and other leading companies, Action Coaching is the only coaching process that dramatically increases an individual's personal performance in direct correlation with established organizational goals. Here, Dotlich and Cairo share the same advice, techniques, and tools they've used to transform hundreds of managers and executives into first-rate coaches. Moreover, they clearly demonstrate how Action Coaching can be used as a strategy for achieving organizational goals by aligning personal improvement with a company's vision for the future.

Author Biography

DAVID L. DOTLICH, former executive vice president of Honeywell and Groupe Bull, is a partner in CDR International and an executive coach whose clients include Johnson & Johnson, Levi-Strauss, Merck, Arthur Andersen, and Sprint, among others. He teaches in executive education programs at the Universities of Michigan and Minnesota and is co-author of Action Learning (Jossey-Bass, 1998). He lives in Portland, Oregon. PETER C. CAIRO, former co-chair of Columbia University's Department of Organizational and Counseling Psychology, is a partner in CDR International, a worldwide consulting firm that specializes in executive coaching and development. His clients include AT&T, BellSouth, Colgate, and Merck. He lives in New York City.Both authors can be reached at www.cdr-intl.com

Table of Contents

Preface	xi
The Authors	xix
Introduction	1	(14)
Part One: Getting Started as an Action Coach
Action Coaching: A Brief Introduction	15	(18)
The Eight Steps of Action Coaching	33	(26)
Action Coach's Toolkit	59	(24)
Part Two: The Coach's Edge: Linking Individual Motivation and Company Performance
How to Coach for Individual and Company Performance	83	(24)
Motivating Change	107	(18)
Part Three: Coaching One-to-One
The First Meeting	125	(18)
Troubleshooting	143	(20)
Who's the Boss?	163	(20)
Part Four: Coaching to Change Your Company
Encouraging Productive Collaboration and Constructive Conflict	183	(24)
Building Relationship Skills	207	(18)
Developing Customer Consciousness	225	(12)
Personalizing Leadership	237	(18)
The Coaching Evolution	255	(16)
Index	271