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9789687529677

Administracion Y Control De LA Calidad

by ;
  • ISBN13:

    9789687529677

  • ISBN10:

    9687529679

  • Edition: 4th
  • Format: Paperback
  • Copyright: 1999-09-01
  • Publisher: Cengage Learning College
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Summary

Evans/Lindsay is a market leader in the TQM field. James Evans, a well-known author, is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the entire book is heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality, as reflected in the Baldrige Award, provide the best overall synthesis of the concept of quality. Management and Control of Quality presents an up-to-date, managerially-oriented, integrated view of quality management while also blending in a variety of technical topics.

Table of Contents

Prefacio xvii
1 El Sistema De Calidad 1(114)
Introduccion a la Calidad
3(36)
Calidad en sistemas de manufactura y de servicio
39(32)
Filosofia de la administracion de la calidad
71(44)
2 Teams De Administracion De La Calidad 115(446)
Administracion que busca calidad y un elevado rendimiento
117(55)
Enfoque en los clientes
172(48)
Liderazgo y planeacion estrategica
220(55)
Desarrollo y administracion de recursos humanos
275(64)
Administracion de los procesos
339(57)
Herramientas para la administracion de procesos
396(73)
Administracion de la medicion y de la informacion estrategica
469(53)
Formacion y mantenimiento de organizaciones de la calidad total
522(39)
3 Temas Tecnicos Sobre La Calidad 561
Aseguramiento de la calidad
563(85)
Fundamentos del control estadistico de los procesos
648(74)
Temas adicionales en el control estadistico de los procesos
722(30)
Confiabilidad
752
Apendices A-1

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