Administrative Medical Assisting, 5th edition, is the most comprehensive, hands-on text and workbook learning package available for medical office administration students and professionals. The text features a new chapter on office managerial responsibilities, compliance topics integrated throughout the text, and content on computer use in the medical office integrated within the chapters. The text emphasizes a customer-service approach to the provision of health care. Guidelines leading to an improved health care consumer/provider relationship are included in each chapter. Icons identify content on legal issues, patient education, computer applications, related workbook exercises, and resources. Job skills are provided in a step-by-step format.

Comprehensive List of Job Skills	p. x
List of Tables	p. xiv
Preface	p. xvi
About the Authors	p. xxii
Acknowledgments	p. xxiv
How to Use This Textbook	p. xxvi
How to Use the Student Practice CD-ROM	p. xxix
American Association of Medical Assistants: Role Delineation Chart	p. xxxi
American Medical Technologists: Registered Medical Assistant Certification Competency Summary	p. xxxiii
Professional and Career Responsibilities
A Career As an Administrative Medical Assistant	p. 2
Evolution of the Medical Assisting Career	p. 4
Career Advantages	p. 4
Employment Opportunities	p. 6
Administrative Medical Assistant Job Responsibilities	p. 7
Personal Qualifications	p. 11
Professionalism	p. 14
Medical Practice Settings: Traditional and Managed Care	p. 22
History of Health Care	p. 24
Today's Health Care Delivery System	p. 24
The Medical Practice Setting	p. 26
The Physician Specialist	p. 34
Medicolegal and Ethical Responsibilities	p. 42
Medical Ethics	p. 44
Medical Etiquette	p. 48
Confidentiality	p. 49
Retention of Records	p. 54
Medical Practice Acts	p. 54
Medical Professional Liability	p. 55
Alternatives to the Litigation Process	p. 58
Physician/Patient Contract	p. 59
Informed Consent	p. 65
Medical Records	p. 66
Subpoena	p. 68
Advance Directives	p. 68
Interpersonal Communications
The Receptionist	p. 78
Office Receptionist	p. 80
Patients with Special Needs	p. 83
Communication between the Medical Staff and the Patient	p. 87
Patient Registration	p. 89
Patient/Practice Information Brochure	p. 94
Patient Instruction Form	p. 96
Reception Area	p. 96
Directing Patients	p. 100
Emotional/Psychological Problems at the Worksite	p. 101
Telephone Procedures	p. 103
Communication by Telephone	p. 105
Telephone Guidelines	p. 105
Telephone Equipment	p. 105
Telephone Services	p. 108
Telephone Policies and Procedures	p. 112
Coordinating Telephone Calls and Messages	p. 123
Telephone Message Records	p. 123
Special Telephone Calls	p. 125
Telephone Reference Aids	p. 127
Appointments	p. 129
Coordinating Appointments	p. 131
Scheduling Appointments	p. 133
Managing Appointments	p. 138
Setting Up Preoperative Tests and Postoperative Appointments	p. 145
Out of Office Appointments	p. 145
Records Management
Patients' Medical Records	p. 154
Medical Records	p. 156
Medical Record Systems	p. 156
Recordkeeping	p. 160
Correcting a Medical Record	p. 168
Elements of a Medical Record	p. 174
Records and Other Documents	p. 174
Patient Medical History	p. 176
Physical Examination	p. 180
Complexity of Medical Decision-Making	p. 184
Progress or Chart Notes	p. 184
Abstracting from Medical Records	p. 185
Audit of Medical Records	p. 185
Drug and Prescription Records	p. 188
Federal Drug Laws	p. 190
Drug Names	p. 190
Drug References	p. 193
Understanding Prescriptions	p. 195
Prescription Drugs and the Role of the Medical Assistant	p. 202
Control and Storage of Drugs	p. 208
Filing Procedures	p. 213
Commercial Filing Systems	p. 215
Alphabetic Filing Rules	p. 221
Filing Equipment	p. 225
Filing Supplies and Their Uses	p. 227
Charge-Out and Control Systems	p. 231
Conducting a Record Search	p. 234
Filing Documents in Patient Records	p. 234
Record Retention and Storage	p. 234
Micrographics	p. 237
Destroying Documents	p. 237
Written Communications
Written Correspondence	p. 241
Equipment Used for Written Correspondence	p. 242
Standards for a Mailable Communication	p. 247
Letter Styles	p. 248
Parts of a Letter	p. 251
Written Communication	p. 257
Corrections in Business Correspondence	p. 263
Envelope Enclosures	p. 264
Transcription Procedures	p. 266
Photocopying Procedures	p. 269
Processing Mail and Telecommunications	p. 273
United States Postal Service	p. 275
Supplies and Equipment	p. 275
Handling Incoming Mail	p. 278
Handling Outgoing Mail	p. 281
Addressing Envelopes for Computerized Mail	p. 286
Electronic Mail	p. 293
Facsimile (Fax) Communication	p. 298
Professional Reports	p. 305
Professional Communication	p. 306
Research References and Retrieval Systems	p. 307
Library Services	p. 308
Manuscript Preparation	p. 313
Speeches	p. 320
Financial Administration
Fees, Credit, and Collection	p. 324
History of Credit	p. 326
Patient Information Form	p. 326
Fees	p. 327
Billing	p. 331
Credit	p. 340
Collections	p. 344
Health Insurance Systems	p. 358
Introduction to Insurance	p. 360
Third-Party Payers	p. 360
Managed Care Plans	p. 362
Medicaid	p. 366
Medicare	p. 367
Tricare	p. 374
Champva	p. 380
State Disability Insurance	p. 382
Workers' Compensation	p. 382
General Guidelines for Handling Insurance Claims	p. 385
Claims Submission	p. 387
Coding for Professional Services	p. 388
Diagnostic Coding	p. 408
Health Insurance Claim Form CMS-1500	p. 413
Tracing Insurance Claims	p. 415
Banking	p. 418
Banking Transactions	p. 420
Checking Accounts	p. 420
Bank Deposits	p. 423
Automated Teller Machines	p. 427
Checkbook Management	p. 428
Bank Statements	p. 432
Bookkeeping	p. 437
Bookkeeping Process	p. 439
Patient Accounts	p. 443
Daysheet	p. 448
Accounts Receivable Control	p. 448
Cash Funds	p. 451
Managing the Office
Office Managerial Responsibilities	p. 456
Office Manager	p. 458
Office Guidebooks	p. 462
Office Security	p. 466
Office Supplies and Equipment	p. 467
Medical Waste Management and OSHA Guidelines	p. 474
Business Travel	p. 476
Employer Responsibilities	p. 484
Financial Management of the Medical Practice	p. 489
Introduction	p. 491
Computerized Financial Management	p. 491
Analyzing Practice Productivity	p. 495
Accounts Payable	p. 500
Payroll	p. 500
Employment
Seeking a Position As an Administrative Medical Assistant	p. 522
Employment Opportunities	p. 524
Beginning a Job Hunt	p. 529
Letter of Introduction or Cover Letter	p. 529
Resume	p. 531
The Job Interview	p. 537
Preparing for a Performance Evaluation	p. 544
CMS-1500 Field-by-Field Instructions	p. 1
Glossary	p. 1
Index	p. 1
Table of Contents provided by Rittenhouse. All Rights Reserved.

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