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9781418064112

Administrative Medical Assisting

by
  • ISBN13:

    9781418064112

  • ISBN10:

    1418064114

  • Edition: 6th
  • Format: Paperback
  • Copyright: 2007-12-13
  • Publisher: Cengage Learning
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Summary

Providing a core textbook, workbook, and multimedia supplements for medical office administration students and professionals, Administrative Medical Assisting, Sixth Edition is the most comprehensive front-office medical assisting learning package available. Patient education, legal responsibilities, compliance with HIPAA, and critical thinking scenarios are integrated throughout the book. Guidelines leading to an improved relationship between health care consumers and providers are highlighted in each chapter to reinforce customer service skills in outpatient settings. With this robust resource, you will learn the latest in communication technology, extensive step-by-step procedures, financial management concepts, and communication skills essential in preparing medical assistants for the 21st century job market.

Table of Contents

Professional and Career Responsibilities
A Career As an Administrative Medical Assistant
The Healthcare Environment: Past, Present and Future
Medicolegal and Ethical Responsibilities
Interpersonal Communications
The Art Of Communication
The Receptionist
Telephone Procedures
Appointments
Filing Procedures
Medical Records
Drugs and Prescription Records
Written Communications
Written Correspondence
Processing Mail and Telecommunications
Financial Administration
Fees, Credit, and Collection
Banking
Bookkeeping
Health Insurance Systems
Managing the Office
Office Financial Manager
Financial Management of the Medical Practice
Employment
Seeking a Position as an Administrative Medical Assistant
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

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