Quality and Innovation: A Conceptual Model of their Interaction
Introduction
Quality and Innovation
Lean and Integrated System
Conclusion
Tools and Supporting Techniques for Design Quality
Introduction
Design and Supporting Tools
Conclusions
Quality Function Deployment (QFD)
Introduction
Interest Aroused by QFD
The QFD Approach
The Stages of Development
The House of Quality
The Organizational Structure
Benefits Obtainable from QFD Usage
Applying QFD
Introduction
The Customer
Creating the Relationship Matrix
Expected Quality Deployment
Technical Comparison
Correlations Among Characteristics
The Supporting Tool of QFD
Introduction
Assigning Levels of Importance to Customer Requirements
Prioritizing the Technical Characteristics
Normalizing the Coefficients of the Relationship Matrix
QFD and Value Analysis
Conclusions
Selecting a Product's Technical Features
Inroduction
Problem Formulation
The Product-Pencil Example
Discussion of the Results and Observations
Appendix - Qbench Algorithm
The Prioritization of Technical/Engineering Design Characteristics
Introduction
The Conversion if Relationship Matrix Coefficients
QFD and Multiple Criteria Decision Aid
The IDRR Algorithm for the Prioritization of Product's Technical Design Requirements
Introduction
The Ranking of Technical Design Characteristics
The Algorithm IDRR (Interactive Design Requirements Ranking)
An Example of Application
Discussion and Observations
Conclusions
How to Improve the Use of QFD
Introduction
House of Quality Supporting Tools
An Application Example
Comments and Observations
Conclusions
Setting up Sizable Projects: The Constraints of Quality
Introduction
The "Traditional" Set Up of Designs
The Design of a PLC Using QFD
QFD Developments
Designing and Measuring Quality in the Service Sector
Introduction
Particular Characteristics of the Service Sector
The Quality Status of Art in Services
A Conceptual Model of Service Quality
The Service Quality Determinants
The "Qualitometro" Method
Appendix - the Qualitometro form
Conclusions
An Application of Quality Function Deployment to Industrial Training Courses
Introduction
Different Customers with Different Needs
Customer Satisfaction Analysis
Demanded Quality Chart
Service Characteristics Chart
Prioritization of Service Quality Characteristics
Some Results
Final Considerations about Case Study
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