Adversity Quotient at Work

by Stoltz, Paul Gordon

• ISBN13: 9780060937218
• ISBN10: 0060937211
• Edition: Reprint
• Format: Paperback
• Copyright: 2001-10-25
• Publisher: HarperCollins Publications

Summary

Teaches readers how to hire and retain highly motivated and talented workers, develop employees to their full potential, and create a leadership culture that encourages all to put forth their best efforts and maximize their performance capabilities. Softcover.

Table of Contents

List of Exhibits	xi
Acknowledgments	xiii
Expanding Your Capacity: The Human Operating System
The AQ Discovery	3	(2)
Redefining Human Capacity	5	(1)
The Toll on the Soul	6	(6)
Quitters, Campers, and Climbers	10	(1)
The Trail and Tribulations of Adversity	11	(1)
The Tools of AQ @ Work	12	(2)
Adversity Quotient @ Work and Beyond	14	(6)
The Science of AQ
Harnessing Adversity: The Hidden Element of Success	20	(3)
The AQ Advantage	23	(1)
AQ as a Workplace Measure	23	(2)
AQ and Income	23	(1)
AQ and Sales	24	(1)
AQ and Performance	24	(1)
AQ and Hiring	24	(1)
Measurable and Behavioral Change	25	(1)
The Games Patterns Play	25	(1)
Hardwiring Your Brain---The Origins of AQ	26	(2)
The Chemistry of Performance	28	(3)
The Flow Experience	30	(1)
The Brain's Adversity Bias	30	(1)
The Myth of the Human Machine	31	(1)
The Myth of Self-Determination	32	(2)
The Reptilian Brain in a Suit	33	(1)
Improving AQ and the Myth of the Dying Brain	34	(1)
The Nocebo Effect---The Low-AQ Virus	35	(2)
Pointing the Bone	36	(1)
The Response Is Everything (I Ching)	37	(1)
Origins of CORE	37	(3)
Putting It All Together	40	(2)
Measuring Your AQ
Assessing Your AQ	42	(1)
The Adversity Response Profile (ARP) QuickTake	43	(3)
Scoring the ARP QuickTake	46	(1)
Interpreting Your Results	47	(5)
High Versus Low AQs	47	(3)
The AQ Continuum	50	(1)
The High-AQ Bankruptcy	50	(1)
Trudging Through the Low-AQ Divorce	51	(1)
Success at What Price?	52	(1)
Next Steps in the AQ Ascent	52	(4)
The CORE of the Climber
Your Inner CORE	56	(17)
C=Control	56	(5)
Two Components of Response Control	61	(3)
O=Ownership	64	(4)
R=Reach	68	(3)
E=Endurance	71	(2)
The CORE of AQ @ Work	73	(4)
Choosing Your CORE	73	(2)
Swim with the Salmon	75	(2)
AQs and Leaders	77	(3)
Graph Your CORE	80	(8)
Developing Response-Able Climbers
Why Traditional Training Often Fails	88	(6)
Software Versus Operating System	88	(2)
Running Competing Programs	90	(1)
Most Capital Is Only Human	91	(3)
Upgrading AQ for the New Economy	94	(1)
Three Levels of Climbing School	95	(2)
The Origins of Climbing School	95	(2)
Climbing School---Level One: CORE Awareness	97	(5)
Six Ways to Improve Your AQ Radar	98	(4)
Climbing School---Level Two: The LEAD Sequence	102	(10)
L=Listen to Your CORE Response	103	(2)
E=Establish Accountability	105	(2)
A=Analyze the Evidence	107	(2)
D=Do Something!	109	(3)
The Action Funnel	112	(6)
Coaching and Mentoring Climbers
Can Anyone Be a Coach?	118	(1)
Using AQ to Mentor, Coach, and Lead	119	(2)
Bridging the Gap in Potential	121	(1)
Begin with the Mountain	122	(7)
If It's Not Significant, Why Climb It?	124	(5)
Level One Response Ability---Building a CORE Awareness	129	(2)
Level Two Response Ability---LEADing Others	131	(10)
L=Listen to the Response	132	(1)
E=Establish Accountability	133	(4)
A=Analyze the Evidence	137	(3)
D=Do Something!	140	(1)
Clearing the Trail	141	(11)
The Action Funnel	144	(2)
Assessing Your Success---When to Measure AQ	146	(1)
The Validity of Repeated Measures	146	(1)
Extended Coaching	147	(5)
Defining and Finding Climbers
Limitations of Old Methods in the New Economy	152	(1)
The Best People for the New Economy	153	(7)
Wanted: Response-Able Person to Handle Adversity	153	(3)
Getting to the Learning Zone	156	(1)
Thick Versus Porous Skin	157	(1)
Skiing Atop the Avalanche	158	(2)
Six Fatal Flaws in Finding Climbers	160	(9)
Fatal Flaw #1: Compromising Your Criteria Before You Begin	161	(2)
Fatal Flaw #2: Confusing Attitude with Altitude	163	(2)
Fatal Flaw #3: Taking the Road Most Traveled	165	(1)
Fatal Flaw #4: Searching for a Sherpa over the Internet	166	(1)
Fatal Flaw #5: Cutting Short the Climb	167	(1)
Fatal Flaw #6: Putting Pedigree over Performance	168	(1)
AQ-Based Hiring Strategies	169	(13)
Begin with Significance	169	(3)
Look for Purpose-Passionate People	172	(1)
Look for the Fully Engaged	173	(1)
Look for Who Comes to You	173	(3)
Follow the Sherpas	176	(6)
Hiring Climbers
Two Types of Hiring Errors	182	(6)
L4---Type One Hiring Errors	183	(4)
Type Two Hiring Errors---The Ones Who Got Away	187	(1)
Why Screen Anyone?	188	(1)
Seven Screen Savers	189	(8)
Screen Saver #1: Go Beyond Gut	189	(2)
Screen Saver #2: Be Consistently Consistent	191	(2)
Screen Saver #3: Win the Data Game	193	(1)
Screen Saver #4: Fog-Proof the Process	193	(1)
Screen Saver #5: Use Mountain Guides	194	(1)
Screen Saver #6: Involve the Climbing Team	195	(1)
Screen Saver #7: Rely on More Than References	195	(2)
The Funnel: Assessing Each Applicant's AQ	197	(1)
Getting at AQ from All Sides	198	(5)
AQ-Based Screening	198	(1)
Creating a Challenge	199	(1)
Scenario Interviewing	200	(2)
AQ-Based Behavioral Interviewing	202	(1)
Proper Use of the Adversity Response Profile	203	(1)
Putting the AQ Equation Together	204	(5)
Building Climbing Teams
The Role of Team AQ in Team Performance	209	(3)
Where Capacities Collide	210	(2)
The Myth and Truth of High-Performance Teams	212	(2)
The Team AQ Process	214	(7)
Measuring Team AQ from Three Elevations	221	(17)
Ground Level---Individual AQ Within a Team	221	(4)
Ground Level Team AQ Ranges and Interpretation	225	(3)
Mid-Mountain---The Team Adversity Response Profile	228	(5)
Sky Level---The Panoramic Team Profile	233	(5)
Strengthening Team AQ	238	(13)
Level One---Team CORE Awareness	239	(3)
Establishing High-AQ Norms	242	(1)
Level Two---LEADing the Team	243	(6)
LEADing Teams Out of a Crisis	249	(2)
Putting It All Together	251	(6)
Building a Climbing Culture
Define Your Aspirations	257	(1)
Culture and Cultural AQ Defined	257	(1)
Assessing Your Cultural AQ	258	(8)
The Communication of AQ	258	(8)
Assessing Your Cultural AQ: The AQ Cultural Glance	266	(11)
Mapping Your Cultural AQ: Interpreting Your Results	271	(2)
Mapping Your Cultural CORE	273	(4)
Devising a Climbing Route: Twenty-two Ways to Upgrade Your Cultural AQ	277	(18)
Define Success	295	(1)
Initiate Your Ascent	295	(1)
Track Your Progress	296	(1)
Adjust the Route	296	(1)
Continue the Quest	296	(1)
The Collective Ascent	297	(3)
Forward and Up!
Working Through Your Ascent	300	(1)
The Ascent Toward Wisdom	301	(6)
Epilogue: The Adversity of Diversity	307	(14)
Appendix A: The Adversity Response Profile 7.0	321	(2)
Appendix B: The Adversity Response Profile Certification Program	323	(2)
Appendix C: Team AQ Score Ranges and Interpretation	325	(4)
Appendix D: PEAK Learning, Inc.	329