All Business Is Local : Why Place Matters More Than Ever in a Global, Virtual World

by Quelch, John A.; Jocz, Katherine E.

• ISBN13: 9781591844655
• ISBN10: 1591844657
• Format: Hardcover
• Copyright: 2012-02-02
• Publisher: Portfolio Hardcover

Summary

Why businesses should never underestimate the power of place. Today's business leaders are so obsessed with all things global and virtual that they risk neglecting the critical impact of physical place. It's a paradox of the Internet age: now that it's possible for businesses to be everywhere at once, they need to focus on what it means to be one specific place at a time. The best global brands, from IBM to McDonald's, are by design also the leading local brands. For instance, your decision to patronize Starbucks will depend on whether it's the best local coffee shop in your neighborhood, not on how many thousands of global locations it has. Marketing experts John Quelch and Katherine Jocz offer a new way to think about place in every strategic decision-from how to leverage consumer associations with locations to where to position products on the shelf. They explore case studies such as Nike and The Apple Store, which use place in creative ways. Drawing on a blend of hard data and engaging anecdotes, this book will help any business-from global mega-brands to boutique, small town stores- influence customers more effectively.

Author Biography

John Quelch is Dean of CEIBS, the highestranked business school in China. He's also a former Dean of the London Business School and a former professor at Harvard Business School.
Katherine E. Jocz is a research associate at Harvard Business School and a former director at Marketspace. Their work has been featured in the Harvard Business Review among other publications.

Table of Contents

Introduction: The Persistence of Place	p. 1
Managing Psychological Place	p. 27
Managing Physical Place	p. 55
Managing Virtual Place	p. 97
Marketing Geographic Place	p. 137
Marketing Locally and Globally	p. 171
Conclusion	p. 211
Acknowledgments	p. 215
Notes	p. 217
Index	p. 237
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