Former ambassador Dennis Jett offers an insider's look at the complex bureaucratic process that determines who becomes an ambassador and the different paths to the title that are taken by career diplomats and political appointees. Jett describes how an ambassador's effectiveness is measured and why at least four ambassadors in recent years have resigned because of poor performance. It demonstrates how the embassy to which as ambassador is sent can depend on a person's race, gender, religion, sexual orientation and the size of their campaign contributions. And it makes the case for why, in today's ever more globalized world, their work is more important than ever.