Anger and Conflict in the Workplace : Spot the Signs, Avoid the Trauma

by McClure, Lynne

• ISBN13: 9781570231384
• ISBN10: 1570231389
• Format: Paperback
• Copyright: 2000-06-01
• Publisher: Natl Book Network

Summary

This book defines the behavior patterns every supervisor and manager should learn to recognize and resolve, before they become dangerous to employees.

Table of Contents

What Anger Looks Like At Work	1	(11)
Anger Is a Behavior that	12	(16)
The First Skill: Deciding	28	(3)
The Second Skill: Be Direct	31	(7)
The Third Skill: Acknowledge Feelings	38	(6)
The Fourth Skill: Something in Common	44	(5)
The Fifth Skill: Depersonalizing	49	(9)
The Sixth Skill: Getting to the Real Issues	58	(14)
The Seventh Skill: Letting Go	72	(8)
When They're Angry at You	80	(23)
Preventing Acted-Out Anger	103	(9)
Preventing Unconnected Anger	112	(8)
Preventing Self-Centered Anger	120	(8)
Preventing Undercover Anger	128	(8)
Preventing Rigid Anger	136	(7)
Preventing Escapist Anger	143	(7)
Preventing Shocking Anger	150	(6)
Preventing Strange Anger	156	(8)
You Can Manage Anger & Conflict	164	(2)
About the Author	166	(1)
Index	167	(1)
Business and Career Resources	168