Apple Training Series: Desktop and Portable Systems

by Asturias, Marc; Gagen, Moira

• ISBN13: 9780321455017
• ISBN10: 0321455010
• Edition: 3rd
• Format: Paperback
• Copyright: 2007-01-01
• Publisher: Peachpit Press

Summary

This authoritative Apple hardware training course is designed for professionals who support Apple computers and Mac enthusiasts who want to upgrade, service, or troubleshoot their favorite machines. Fully revised, this third edition covers Apple's Intel-based hardware, including the popular MacBook and iMac lines and the Mac Pro. Aligned with the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is a companion to AppleCare Technician Service Certification courses worldwide. The book starts out with tools and underlying technologies, then progresses to everything from networking and hardware specifications to displays and internal drives-plus the nitty-gritty steps and diagrams for upgrading and troubleshooting five sample computer models. Detailed disassembly, assembly, and upgrade procedures for the Mac mini, iMac, Mac Pro, MacBook, and MacBook Pro, Companion website contains five complete service manuals, plus utilities and diagnostic tools, Diagrams and step-by-step instructions help you master techniques, Lesson goals and time estimates help you plan your time, Lesson reviews and tests summarize what you've learned. Book jacket.

Table of Contents

Getting Started	p. xi
Tools and Practices
Reference Materials	p. 3
One-Stop Shopping	p. 4
Finding Support Information	p. 6
Upgrade Information	p. 13
Resources for Locating Trouble	p. 16
Resources for Resolving an Issue	p. 24
Lesson Review	p. 28
Software Tools	p. 31
System Profiler	p. 33
Quick Fix Tools	p. 37
Diagnostic Software	p. 50
Other Apple Troubleshooting Tools	p. 63
Lesson Review	p. 68
General Troubleshooting Theory	p. 71
Goals and Processes	p. 72
Troubleshooting Process	p. 74
Gather Information	p. 76
Verify the Issue	p. 83
Try Quick Fixes	p. 85
Run Diagnostics	p. 90
Systematic Fault Isolation	p. 90
Research in Additional Resources	p. 96
Escalate the Issue	p. 97
Repair or Replace the Faulty Item	p. 97
Verify the Repair	p. 98
Inform the User and Complete Administrative Tasks	p. 99
Lesson Review	p. 100
Safe Working Procedures and General Maintenance	p. 105
ESD Prevention	p. 106
CRT Safety Procedures	p. 109
Liquid Coolants	p. 118
iMac Power Supply	p. 120
Booting to EFI	p. 121
General Maintenance	p. 122
General Best Practices	p. 128
Lesson Review	p. 129
Hardware Tools	p. 133
Using the Right Tools	p. 134
Tools Common to Desktops and Portables	p. 135
Desktop Tools	p. 137
Portable Tools	p. 140
Lesson Review	p. 142
Common Hardware and Technologies
Power Management	p. 145
Power Management Components	p. 146
Power Conservation	p. 155
Troubleshooting	p. 161
Lesson Review	p. 163
Wireless	p. 167
Required Tools and Equipment	p. 168
Basic Terms	p. 169
AirPort Hardware Overview	p. 172
AirPort Extreme Card	p. 176
AirPort Extreme Base Station	p. 178
AirPort Extreme Base Station(PoE/UL 2043)	p. 180
AirPort Express Base Station	p. 182
Setting Up a Wireless Client	p. 185
Creating a Computer-to-Computer Network	p. 191
Configuring Base Stations for Internet Access	p. 192
Interference Sources	p. 196
Basic AirPort Security	p. 197
Bluetooth	p. 198
Lesson Review	p. 202
Network Troubleshooting	p. 205
Network Components	p. 206
Troubleshooting Tools	p. 210
Troubleshooting Steps	p. 221
Lesson Review	p. 238
Desktops
About iMac Models	p. 245
The iMac G4 Models	p. 246
The iMac G5/Intel Models	p. 248
Lesson Review	p. 254
Upgrading an iMac	p. 259
Identifying the System	p. 260
Do-It-Yourself (DIY)	p. 262
Required Tools and Equipment	p. 263
Upgrading RAM on an iMac	p. 264
Lesson Review	p. 268
Taking Apart an iMac (24-inch)	p. 271
Required Tools and Equipment	p. 272
Taking Apart the iMac (24-inch)	p. 272
Lesson Summary	p. 281
Troubleshooting an iMac (24-inch)	p. 283
Startup Key Combinations	p. 284
Diagnostic LEDs	p. 285
SMC Reset	p. 287
Symptom Charts	p. 288
Lesson Review	p. 316
About Mac mini Models	p. 319
Mac mini	p. 320
Lesson Review	p. 322
Upgrading a Mac mini	p. 325
Required Tools and Equipment	p. 326
Opening a Mac mini	p. 326
Removing the Hard Drive	p. 333
Installing RAM	p. 334
Lesson Review	p. 336
Taking Apart a Mac mini	p. 339
Required Tools and Equipment	p. 340
Preliminary Steps	p. 341
Logic Board	p. 348
Lesson Summary	p. 351
Troubleshooting a Mac mini	p. 353
Status LED	p. 354
Resetting PRAM and NVRAM	p. 354
Resetting the SMC	p. 355
Symptom Charts	p. 358
Lesson Review	p. 383
About Mac Pro	p. 385
Mac Pro (August 2006)	p. 386
Lesson Review	p. 388
Upgrading a Mac Pro	p. 391
Required Tools and Equipment	p. 392
Before You Do Anything	p. 392
Opening a Mac Pro	p. 392
Installing RAM	p. 395
Installing a Hard Drive	p. 399
Adding a PCI Express Card	p. 403
Lesson Review	p. 409
Taking Apart a Mac Pro	p. 411
Required Tools and Equipment	p. 412
Taking Apart a Mac Pro	p. 412
Lesson Summary	p. 423
Troubleshooting a Mac Pro	p. 425
General Information	p. 426
Symptom Charts	p. 443
Lesson Review	p. 453
Portables
About MacBook Models	p. 457
MacBook (13 Inch)	p. 458
Lesson Review	p. 460
Upgrading a MacBook	p. 463
Required Tools and Equipment	p. 464
Before You Do Anything	p. 464
Opening a MacBook	p. 465
Installing RAM	p. 467
Upgrading the Hard Drive	p. 471
Closing a MacBook	p. 474
Lesson Review	p. 475
Taking Apart a MacBook	p. 477
Required Tools and Equipment	p. 478
Taking Apart a MacBook	p. 478
Lesson Summary	p. 495
Troubleshooting a MacBook	p. 497
Symptom Charts	p. 498
Lesson Review	p. 516
About MacBook Pro Models	p. 519
MacBook Pro	p. 520
MacBook Pro (17-inch)	p. 521
Lesson Review	p. 522
Upgrading a MacBook Pro	p. 525
Required Tools and Equipment	p. 526
Before You Do Anything	p. 527
Removing the Battery	p. 527
Installing RAM	p. 528
Lesson Review	p. 535
Taking Apart a MacBook Pro	p. 537
Required Tools and Equipment	p. 538
Taking Apart the MacBook Pro	p. 539
Lesson Summary	p. 550
Troubleshooting a MacBook Pro	p. 553
General Information	p. 554
Symptom Charts	p. 559
Lesson Review	p. 592
Index	p. 594
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